Digital	
  Product	
  Design	
  for	
  the	
  Enterprise	
  
	
  
Product	
  Management	
  for	
  Startups	
  
Chris	
  Cera,	
  CEO	
  @	
  Arcweb	
  Technologies	
  
cera@arcweb.co	
  
4/15/2016	
  
Product	
  Team	
  People	
  
•  UI/UX	
  Designer	
  
•  Engineer	
  
•  Business	
  Systems	
  Analyst	
  (BA	
  or	
  BSA)	
  
•  Project	
  Manager	
  
•  Product	
  Manager	
  /	
  Product	
  Owner	
  
CriPcal	
  Founder	
  Roles	
  
•  UI/UX	
  Designer	
  
	
  
•  Engineer	
  
•  Business	
  Systems	
  Analyst	
  (BA	
  or	
  BSA)	
  
•  Project	
  Manager	
  
•  Product	
  Manager	
  /	
  Product	
  Owner	
  
Product	
  Management	
  
Business	
  
Budget	
  
Timeline	
  
Scope	
  
The	
  ScienPfic	
  Method	
  
The	
  ScienPfic	
  Method	
  
1.  Ask	
  a	
  quesPon	
  
2.  Do	
  background	
  research	
  
3.  Construct	
  a	
  hypothesis	
  
4.  Test	
  your	
  hypothesis	
  
5.  Analyze	
  your	
  data	
  and	
  draw	
  a	
  conclusion	
  
6.  Report	
  the	
  results	
  
What	
  should	
  we	
  name	
  our	
  product?	
  
Book	
  Funnel	
  Analysis	
  
•  English	
  speakers	
  on	
  earth	
  –	
  100%	
  
•  Read	
  a	
  business	
  book	
  –	
  45%	
  
•  Discover	
  the	
  product	
  ad	
  –	
  30%	
  
•  Click	
  the	
  product	
  ad	
  –	
  15%	
  
•  Click	
  the	
  “Add	
  to	
  cart”	
  bu_on	
  –	
  10%	
  
•  Start	
  the	
  checkout	
  process	
  –	
  8%	
  
•  Enter	
  their	
  credit	
  card	
  informaPon	
  –	
  7%	
  
•  Enter	
  their	
  shipping	
  informaPon	
  –	
  6%	
  
•  Buy	
  the	
  book	
  –	
  5%	
  
OpPmize	
  
Hypotheses	
  
1.  “The	
  4-­‐Hour	
  work	
  week”	
  
2.  “How	
  to	
  work	
  less”	
  
3.  “How	
  to	
  get	
  rich	
  quick”	
  
4.  …	
  
5.  …	
  
6.  ...	
  
7.  …	
  
8.  …	
  
9.  …	
  
10. …	
  
Example	
  AdverPsement	
  
Product	
  Manager	
  =	
  Scope	
  Assassin	
  
Stories	
  -­‐	
  Scope	
  SpecificaPon	
  
•  Tuples:	
  Subject	
  –	
  Verb	
  –	
  Object	
  
•  “Database	
  Developer	
  may	
  add	
  users	
  via	
  SQL”	
  
•  People	
  
–  Business	
  Analyst	
  
–  Product	
  Manager	
  
–  Designer	
  
–  Engineer	
  
–  Quality	
  Assurance	
  
–  Customer	
  
	
  
Why	
  can’t	
  the	
  customer	
  add	
  users???	
  
-­‐	
  CEO,	
  5	
  months	
  later	
  
Lean	
  +	
  B2B	
  =	
  UI/UX	
  Prototyping	
  
+	
   =	
  
•  Case	
  study	
  shows	
  almost	
  80%	
  of	
  scoped	
  budget	
  was	
  saved	
  by	
  prototyping	
  first	
  
•  h_p://arcweb.co/case-­‐studies/peoplelinx/	
  
Business	
  Process:	
  Sales	
  to	
  Delivery	
  
Discovery	
  Process	
  
Discovery	
  Process	
  
•  ConPnuous	
  Delivery	
  and	
  Feedback	
  
•  Business	
  MeePngs	
  (biweekly)	
  
•  Discovery	
  MeePngs	
  (2-­‐3	
  per	
  week)	
  
•  Minimal	
  Deliverables	
  
–  User	
  Stories	
  created,	
  categorized,	
  and	
  esPmated	
  
–  UI	
  and	
  UX	
  prototypes	
  
–  Waterfall	
  EsPmates	
  for	
  Budget	
  &	
  Timeline	
  
–  Open	
  includes	
  system	
  architecture	
  among	
  other	
  specificaPons	
  
Discovery	
  Deliverables	
  (extended)	
  
•  Business	
  Systems	
  Analyst	
  (BSA)	
  or	
  Business	
  Analyst	
  (BA)	
  
–  List	
  all	
  devices,	
  OS	
  versions,	
  web	
  browsers,	
  etc.	
  
–  List	
  AssumpPons	
  
–  List	
  Vendors	
  and	
  IntegraPons	
  
–  Role	
  Matrix	
  
–  User	
  Stories	
  
•  Architect	
  
–  IdenPfy	
  High	
  Risk	
  Components	
  
–  System	
  Architecture	
  
–  Waterfall	
  EsPmate	
  
•  Designer	
  
–  Research	
  
–  ConcepPng	
  /	
  Studio	
  
–  UI	
  /	
  UX	
  Prototypes	
  
–  Wireframes	
  
–  Style	
  Kit	
  
Scope	
  DecomposiPon	
  
•  By	
  Pain	
  Point	
  /	
  Core	
  reason	
  for	
  existence	
  
•  By	
  User	
  (e.g.	
  admin,	
  ops	
  user,	
  customer)	
  
•  By	
  ExisPng	
  SoluPon	
  (current	
  or	
  compePPve)	
  
•  By	
  System	
  (e.g.	
  mobile	
  app,	
  web	
  app,	
  etc)	
  
ImplementaPon	
  Process	
  
ImplementaPon	
  Process	
  
•  ConPnuous	
  Delivery	
  and	
  Feedback	
  
•  Priority	
  given	
  to	
  criPcal	
  components	
  with	
  highest	
  risk	
  
•  Business	
  MeePngs	
  (biweekly)	
  
•  Sprint	
  Planning	
  +	
  Acceptance	
  MeePngs	
  (biweekly)	
  
	
  
•  Scrum	
  MeePngs	
  (5/week)	
  
Project	
  Management	
  Tools	
  
Project	
  Management	
  Example	
  
More	
  Project	
  Management	
  Tools	
  
•  Google	
  Sheets	
  or	
  Excel	
  
•  Pivotal	
  Tracker	
  
•  Trello	
  
•  Basecamp	
  
•  Jira	
  
•  Asana	
  
•  Microsop	
  Project	
  
•  Many	
  more	
  …	
  
UI/UX	
  Prototyping	
  Tools	
  
Prototyping	
  and	
  ProducPon	
  Examples	
  
Prototyping	
  Example	
  (conPnued)	
  
Prototyping	
  Example	
  (conPnued)	
  
Prototyping	
  Example	
  (conPnued)	
  
More	
  Prototyping	
  and	
  TesPng	
  Tools	
  
•  Powerpoint	
  
•  Excel	
  
•  UXPin	
  
•  Proto.io	
  
•  Origami	
  
•  Framer.js	
  
•  Balsamiq	
  
•  InVision	
  
•  Sketch	
  
•  Keynote	
  
•  Axure	
  
•  Adobe	
  XD	
  
•  UserTesPng.com	
  
•  TypeForm	
  
Product	
  Hacks:	
  A	
  sampling	
  
#1:	
  Don’t	
  Build	
  it,	
  Sell	
  It	
  First	
  
#2:	
  Don’t	
  Build	
  It,	
  Measure	
  It	
  Instead	
  
#3:	
  Don’t	
  Build	
  It,	
  Fake	
  it	
  
#4:	
  Don’t	
  Build	
  It,	
  Use	
  default	
  “admin”	
  
#5:	
  Don’t	
  Build	
  It,	
  Use	
  reports	
  instead	
  
Reading	
  Resources	
  
•  The	
  Leader’s	
  Guide	
  Community	
  
–  h_ps://theleadersguide.org	
  
•  Lean	
  Startup	
  Newsle_er	
  
–  h_p://theleanstartup.com	
  
•  First	
  Round	
  Review:	
  Product	
  Magazine	
  
–  h_p://firstround.com/review/product/	
  
•  Product	
  Hunt	
  
–  h_ps://www.producthunt.com	
  
•  Mailchimp	
  UX	
  Newsle_er	
  
–  h_p://www.theuxnewsle_er.com	
  
•  Inside	
  Intercom	
  Newsle_er	
  
–  h_ps://blog.intercom.io	
  
•  Nielsen	
  Norman	
  Group	
  
–  h_p://www.nngroup.com/arPcles	
  
•  Design	
  Insights	
  from	
  the	
  Bridge	
  
–  h_ps://medium.com/bridge-­‐collecPon	
  
•  User	
  Experience	
  Design	
  
–  h_ps://medium.com/user-­‐experience-­‐design-­‐1	
  
•  Product	
  Design	
  Weekly	
  
–  h_p://designweekly.atomic.io	
  
Audio	
  Resources	
  
•  Product	
  Hunt	
  Radio	
  
–  h_ps://www.producthunt.com/radio	
  
•  Inside	
  Intercom	
  
–  h_ps://www.intercom.io/podcast	
  
•  Product	
  People	
  
–  h_p://productpeople.tv	
  
•  The	
  Everyday	
  Innovator	
  
–  h_p://www.producPnnovaPoneducators.com/blog/category/
interviews/	
  
•  This	
  is	
  Product	
  Management	
  
–  h_p://www.thisisproductmanagement.com	
  
•  This	
  Week	
  in	
  Startups	
  (TWIST)	
  
–  h_p://thisweekinstartups.com	
  
	
  
Be	
  a	
  scope	
  assassin!	
  
Thank	
  you	
  
	
  
	
  
	
  
	
  
•  Chris	
  Cera	
  
•  CEO	
  @	
  Arcweb	
  
•  cera@arcweb.co	
  

Product Management for Startup Founders, CEOs, and CTOs

  • 1.
    Digital  Product  Design  for  the  Enterprise     Product  Management  for  Startups   Chris  Cera,  CEO  @  Arcweb  Technologies   cera@arcweb.co   4/15/2016  
  • 2.
    Product  Team  People   •  UI/UX  Designer   •  Engineer   •  Business  Systems  Analyst  (BA  or  BSA)   •  Project  Manager   •  Product  Manager  /  Product  Owner  
  • 3.
    CriPcal  Founder  Roles   •  UI/UX  Designer     •  Engineer   •  Business  Systems  Analyst  (BA  or  BSA)   •  Project  Manager   •  Product  Manager  /  Product  Owner  
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
    The  ScienPfic  Method   1.  Ask  a  quesPon   2.  Do  background  research   3.  Construct  a  hypothesis   4.  Test  your  hypothesis   5.  Analyze  your  data  and  draw  a  conclusion   6.  Report  the  results  
  • 11.
    What  should  we  name  our  product?  
  • 12.
    Book  Funnel  Analysis   •  English  speakers  on  earth  –  100%   •  Read  a  business  book  –  45%   •  Discover  the  product  ad  –  30%   •  Click  the  product  ad  –  15%   •  Click  the  “Add  to  cart”  bu_on  –  10%   •  Start  the  checkout  process  –  8%   •  Enter  their  credit  card  informaPon  –  7%   •  Enter  their  shipping  informaPon  –  6%   •  Buy  the  book  –  5%  
  • 13.
  • 14.
    Hypotheses   1.  “The  4-­‐Hour  work  week”   2.  “How  to  work  less”   3.  “How  to  get  rich  quick”   4.  …   5.  …   6.  ...   7.  …   8.  …   9.  …   10. …  
  • 15.
  • 16.
    Product  Manager  =  Scope  Assassin  
  • 17.
    Stories  -­‐  Scope  SpecificaPon   •  Tuples:  Subject  –  Verb  –  Object   •  “Database  Developer  may  add  users  via  SQL”   •  People   –  Business  Analyst   –  Product  Manager   –  Designer   –  Engineer   –  Quality  Assurance   –  Customer     Why  can’t  the  customer  add  users???   -­‐  CEO,  5  months  later  
  • 18.
    Lean  +  B2B  =  UI/UX  Prototyping   +   =   •  Case  study  shows  almost  80%  of  scoped  budget  was  saved  by  prototyping  first   •  h_p://arcweb.co/case-­‐studies/peoplelinx/  
  • 19.
    Business  Process:  Sales  to  Delivery  
  • 20.
  • 21.
    Discovery  Process   • ConPnuous  Delivery  and  Feedback   •  Business  MeePngs  (biweekly)   •  Discovery  MeePngs  (2-­‐3  per  week)   •  Minimal  Deliverables   –  User  Stories  created,  categorized,  and  esPmated   –  UI  and  UX  prototypes   –  Waterfall  EsPmates  for  Budget  &  Timeline   –  Open  includes  system  architecture  among  other  specificaPons  
  • 22.
    Discovery  Deliverables  (extended)   •  Business  Systems  Analyst  (BSA)  or  Business  Analyst  (BA)   –  List  all  devices,  OS  versions,  web  browsers,  etc.   –  List  AssumpPons   –  List  Vendors  and  IntegraPons   –  Role  Matrix   –  User  Stories   •  Architect   –  IdenPfy  High  Risk  Components   –  System  Architecture   –  Waterfall  EsPmate   •  Designer   –  Research   –  ConcepPng  /  Studio   –  UI  /  UX  Prototypes   –  Wireframes   –  Style  Kit  
  • 23.
    Scope  DecomposiPon   • By  Pain  Point  /  Core  reason  for  existence   •  By  User  (e.g.  admin,  ops  user,  customer)   •  By  ExisPng  SoluPon  (current  or  compePPve)   •  By  System  (e.g.  mobile  app,  web  app,  etc)  
  • 24.
  • 25.
    ImplementaPon  Process   • ConPnuous  Delivery  and  Feedback   •  Priority  given  to  criPcal  components  with  highest  risk   •  Business  MeePngs  (biweekly)   •  Sprint  Planning  +  Acceptance  MeePngs  (biweekly)     •  Scrum  MeePngs  (5/week)  
  • 26.
  • 27.
  • 28.
    More  Project  Management  Tools   •  Google  Sheets  or  Excel   •  Pivotal  Tracker   •  Trello   •  Basecamp   •  Jira   •  Asana   •  Microsop  Project   •  Many  more  …  
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
    More  Prototyping  and  TesPng  Tools   •  Powerpoint   •  Excel   •  UXPin   •  Proto.io   •  Origami   •  Framer.js   •  Balsamiq   •  InVision   •  Sketch   •  Keynote   •  Axure   •  Adobe  XD   •  UserTesPng.com   •  TypeForm  
  • 35.
    Product  Hacks:  A  sampling  
  • 36.
    #1:  Don’t  Build  it,  Sell  It  First  
  • 37.
    #2:  Don’t  Build  It,  Measure  It  Instead  
  • 38.
    #3:  Don’t  Build  It,  Fake  it  
  • 39.
    #4:  Don’t  Build  It,  Use  default  “admin”  
  • 40.
    #5:  Don’t  Build  It,  Use  reports  instead  
  • 41.
    Reading  Resources   • The  Leader’s  Guide  Community   –  h_ps://theleadersguide.org   •  Lean  Startup  Newsle_er   –  h_p://theleanstartup.com   •  First  Round  Review:  Product  Magazine   –  h_p://firstround.com/review/product/   •  Product  Hunt   –  h_ps://www.producthunt.com   •  Mailchimp  UX  Newsle_er   –  h_p://www.theuxnewsle_er.com   •  Inside  Intercom  Newsle_er   –  h_ps://blog.intercom.io   •  Nielsen  Norman  Group   –  h_p://www.nngroup.com/arPcles   •  Design  Insights  from  the  Bridge   –  h_ps://medium.com/bridge-­‐collecPon   •  User  Experience  Design   –  h_ps://medium.com/user-­‐experience-­‐design-­‐1   •  Product  Design  Weekly   –  h_p://designweekly.atomic.io  
  • 42.
    Audio  Resources   • Product  Hunt  Radio   –  h_ps://www.producthunt.com/radio   •  Inside  Intercom   –  h_ps://www.intercom.io/podcast   •  Product  People   –  h_p://productpeople.tv   •  The  Everyday  Innovator   –  h_p://www.producPnnovaPoneducators.com/blog/category/ interviews/   •  This  is  Product  Management   –  h_p://www.thisisproductmanagement.com   •  This  Week  in  Startups  (TWIST)   –  h_p://thisweekinstartups.com    
  • 43.
    Be  a  scope  assassin!  
  • 44.
    Thank  you           •  Chris  Cera   •  CEO  @  Arcweb   •  cera@arcweb.co  

Editor's Notes

  • #4 Most CEOs SUCK at these!
  • #13 Stories and designs require frequent synchronization