The document provides guidance on developing user personas based on user research. It discusses the importance of user research to understand users and gain empathy. Effective personas are described as realistic representations of key user groups based on qualitative and quantitative research. Sample personas are presented to demonstrate how they capture a user's background, goals, needs and pain points. The document also outlines how personas can be used throughout the user-centered design process, from research and discovery to testing and validation.
A brief introduction to User Experience (UX) Research (in English and Bahasa Indonesia). This lecture was delivered on 19th February 2019 at Ciputra University, Surabaya, Indonesia.
UX is omnipresent nowadays and will grow more and more the tool of innovation. Companies are becoming aware of the vitality of adopting this technology from the start. The Importance of UX is a presentation of how we as a UX Design Team implement UX in projects.
UX 101: A quick & dirty introduction to user experience strategy & designMorgan McKeagney
A quick & dirty intro to UX strategy & design. Some context, some fundamentals, some current & emerging trends, and some useful resources for the absolute beginner.
First delivered @ the NDRC Launchpad startup accelerator in Dublin, Ireland, 16/10/2014. (www.ndrc.ie)
A brief introduction to User Experience (UX) Research (in English and Bahasa Indonesia). This lecture was delivered on 19th February 2019 at Ciputra University, Surabaya, Indonesia.
UX is omnipresent nowadays and will grow more and more the tool of innovation. Companies are becoming aware of the vitality of adopting this technology from the start. The Importance of UX is a presentation of how we as a UX Design Team implement UX in projects.
UX 101: A quick & dirty introduction to user experience strategy & designMorgan McKeagney
A quick & dirty intro to UX strategy & design. Some context, some fundamentals, some current & emerging trends, and some useful resources for the absolute beginner.
First delivered @ the NDRC Launchpad startup accelerator in Dublin, Ireland, 16/10/2014. (www.ndrc.ie)
An introduction to UX - User Experience.
Where does UX come from, what are the benefits of using it, and how can it be applied to day to day agency work?
Understanding the User Centred Design process and how UX is an integral part of every piece of digital work that is produced.
UI-UX Practical Talking, is presentation for a session I did in the GUC & the ITI, about the meaning and the difference between The UI and the UX, the key principals about building good UX of products, focusing on mobility and mobile design.
UX design is not a step in the process, it's in everything we do. More than anything it is a project philosophy, not just a set of tools, methods and deliverables.
In this presentation we explain how you can differentiate through design, why user experience design matters as well as share our knowledge around all the activities that helps ensure a great UX/UI design.
This presentation is an introduction to the fields of User Experience and User Interface design that I created for a Google Hangout talk for Saigon CoWorkshop.
An Introduction to the World of User ResearchMethods
What is user? Why do we do it? How do we do it? User Research Consultants, Dr Jennifer Klatt and Ben Smith from Methods Digital (https://methodsdigital.co.uk/) have kindly put together this slide deck to take you through the basics.
Basics in User Experience Design, Information Architecture & UsabilitySebastian Waters
Presentation for my talk about the "Basics in User Experience Design, Information Architecture & Usability" at General Assembly Berlin, January 9th, 2013
In the modern day when people develop hundreds of software applications, websites or mobile apps the term UX (User Experience) is getting more and more significant, particularly in the IT industry.
The Year in Mobile Games | Steve Meretzky, Dave Rohrl, Juan GrilJessica Tams
Delivered at Casual Connect USA 2017. Steve Meretzky, Dave Rohrl, and Juan Gril continue their long-running series recapping the highlights of the year in mobile gaming. They dive into the most interesting new games, updated games, and trends of the year, to paint a picture of where mobile gaming is today, and where it is going.
An introduction to UX - User Experience.
Where does UX come from, what are the benefits of using it, and how can it be applied to day to day agency work?
Understanding the User Centred Design process and how UX is an integral part of every piece of digital work that is produced.
UI-UX Practical Talking, is presentation for a session I did in the GUC & the ITI, about the meaning and the difference between The UI and the UX, the key principals about building good UX of products, focusing on mobility and mobile design.
UX design is not a step in the process, it's in everything we do. More than anything it is a project philosophy, not just a set of tools, methods and deliverables.
In this presentation we explain how you can differentiate through design, why user experience design matters as well as share our knowledge around all the activities that helps ensure a great UX/UI design.
This presentation is an introduction to the fields of User Experience and User Interface design that I created for a Google Hangout talk for Saigon CoWorkshop.
An Introduction to the World of User ResearchMethods
What is user? Why do we do it? How do we do it? User Research Consultants, Dr Jennifer Klatt and Ben Smith from Methods Digital (https://methodsdigital.co.uk/) have kindly put together this slide deck to take you through the basics.
Basics in User Experience Design, Information Architecture & UsabilitySebastian Waters
Presentation for my talk about the "Basics in User Experience Design, Information Architecture & Usability" at General Assembly Berlin, January 9th, 2013
In the modern day when people develop hundreds of software applications, websites or mobile apps the term UX (User Experience) is getting more and more significant, particularly in the IT industry.
The Year in Mobile Games | Steve Meretzky, Dave Rohrl, Juan GrilJessica Tams
Delivered at Casual Connect USA 2017. Steve Meretzky, Dave Rohrl, and Juan Gril continue their long-running series recapping the highlights of the year in mobile gaming. They dive into the most interesting new games, updated games, and trends of the year, to paint a picture of where mobile gaming is today, and where it is going.
Navigating the Three stages of the Mobile Game Marketing LifecycleEric Seufert
This presentation outlines the three stages of the mobile marketing lifecycle for games and identifies the strategies for growing the game at each stage.
Planning the Transition to Employment: Tips, Tools, and StrategiesBrookes Publishing
Transition is the time for students with and without disabilities to plan and pursue their future post-school goals. What can we do to best prepare all students with the skills, services, and supports they need to become successfully employed? How can we build on the successes of our current activities to explore unique and creative employment opportunities that benefit all students including those with significant support needs? What are ways we can contribute to enhancing adult employment services and making that critically important job match?
This edWebinar describes strategies for exploring passions, engaging employers, customizing the placement process, and facilitating training and support to promote job success. The goal of the presentation is to share practical strategies for preparing students with a wide range of disabilities for employment before or after they graduate. Viewers will learn about the roles and responsibilities of education and adult employment services, best practices for educators to use in teaching students about work and gaining the essential skills that will assist them with becoming gainfully employed, and tools to help educators in planning and implementing effective transition services leading to positive post-school outcomes. By the end of the edWebinar, viewers will:
Gain an overview of the transition process
Understand effective transition to employment practices
Describe strategies and tools for implementing transition to employment services
Demonstrate knowledge of employment services and supports
This recorded presentation will be of interest to middle and high school teachers, school and district leaders, rehabilitation counselors, and adult vocational personnel.
Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)LiveWorkPlay
This session explores the LiveWorkPlay journey in developing and using person-centred practices. Supported individuals must have a say not only as to what, where, why, how, and when they are supported but also WHO will be invited into their lives. This presents a myriad of human resources challenges and opportunities!
Social media can be a powerful tool for storytelling but there are some ethical considerations one has to make. Privacy of those you serve, your obligation to your board, and how you brand yourself on social media are some of the many considerations you have to make. This presentation will explore some ethical dilemma' s a non-profit can face and how your can reduce risks that may come along.
About presenter:
Sean Erreger, is a licensed clinical social worker practicing in the area that also does training around best practices of social media for mental health, healthcare, and non-profits. You can find him at www.stuckonsocialwork.com
Stuart Lane takes saying sorry seriously. Seriously seriously. To the extend he's nearly finished his PhD on it. Listen to this fantastic talk, watch the slides and add comments your comments on www.intensivecarenetwork.com.
Overcoming the Barriers to Employment, EmployabilityThe Pathway Group
Overcoming the Barriers to Employment (Employability) will help you to understand the barriers that you or others may face when seeking employment. Seeking employment can be stressful and most people will react in different ways. The most important thing is to identify the issues in regards to employability and improve these areas to increase the chance of employabilty.
If you would like to find out more about our pre-employment training, employability training or apprenticeships and traineeships please call us on: 0121 707 0550 or e-mail: info@pathwaygroup.co.uk
Creating Personas – A guide, not a templateBen Ralph
The first thing a good UX Designer should tell you about creating a persona is that if you just blindly follow a template, you have missed the point. User research should inform the layout — don’t let the layout constrain the research.
Put simply, don’t just follow a template.
Sadly, this advice is not very helpful when you are starting out, staring at a blank sheet of paper trying to create a set of personas.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
Transforming Brand Perception and Boosting Profitabilityaaryangarg12
In today's digital era, the dynamics of brand perception, consumer behavior, and profitability have been profoundly reshaped by the synergy of branding, social media, and website design. This research paper investigates the transformative power of these elements in influencing how individuals perceive brands and products and how this transformation can be harnessed to drive sales and profitability for businesses.
Through an exploration of brand psychology and consumer behavior, this study sheds light on the intricate ways in which effective branding strategies, strategic social media engagement, and user-centric website design contribute to altering consumers' perceptions. We delve into the principles that underlie successful brand transformations, examining how visual identity, messaging, and storytelling can captivate and resonate with target audiences.
Methodologically, this research employs a comprehensive approach, combining qualitative and quantitative analyses. Real-world case studies illustrate the impact of branding, social media campaigns, and website redesigns on consumer perception, sales figures, and profitability. We assess the various metrics, including brand awareness, customer engagement, conversion rates, and revenue growth, to measure the effectiveness of these strategies.
The results underscore the pivotal role of cohesive branding, social media influence, and website usability in shaping positive brand perceptions, influencing consumer decisions, and ultimately bolstering sales and profitability. This paper provides actionable insights and strategic recommendations for businesses seeking to leverage branding, social media, and website design as potent tools to enhance their market position and financial success.
Book Formatting: Quality Control Checks for DesignersConfidence Ago
This presentation was made to help designers who work in publishing houses or format books for printing ensure quality.
Quality control is vital to every industry. This is why every department in a company need create a method they use in ensuring quality. This, perhaps, will not only improve the quality of products and bring errors to the barest minimum, but take it to a near perfect finish.
It is beyond a moot point that a good book will somewhat be judged by its cover, but the content of the book remains king. No matter how beautiful the cover, if the quality of writing or presentation is off, that will be a reason for readers not to come back to the book or recommend it.
So, this presentation points designers to some important things that may be missed by an editor that they could eventually discover and call the attention of the editor.
3. “We tend to project our own rationalisations and
beliefs onto the actions and beliefs of others”
Don Norman - The Design of Everyday Things
4. “Your responsibility is to step out of your own perspective, to
really exercise empathy and completely immerse yourselves in
the point of view, and the psychological state, of the person
your hoping to design a solution for”
YOU ARE NOT THE USER
5. Why do we need user research?
Customer insights Function Priority Usability
Understand what
problems customers
wants solved
Analyze how important
these problems are to
customers
What products and
features we can develop
to solve these problems
6. We do research to ensure that we are solving a
problem that actually exists in people’s lives.
In short,
7. If you and your clients don’t know,
You should do some user research.
Rule of thumb
What do we and our client already know?
What do you need to know to start design?
Is it mission critical user experience?
8. How do we start?
Now that we know what it means to know your users,
11. What do we need to
know to understand
our users?
Why
Who
What
Where
When
How
12. Why are the users coming to us?
Goals? Needs? Triggers?
Who is our user?
Business or consumers?
Demographics?
Background Knowledge?
When are they visiting?
Time of day?
In an emergency?
Daily/monthly?
Relaxed at home or working hours?
What are their habits?
How are they visiting?
Mobile or Desktop?
Tablet?
Over the phone?
In person?
Are they social?
(this is dependant on your product)
General Assembly: User Persona Module
13. How do we get all that information?
Now that we know what to research,
14. A few methods we can use..
Surveys Interview Focus Group
Gather large number
of responses quickly+
Get quantitative
feedback quickly+
Hard to get in-
depth responses-
Learn about
problems but not
why they occur
-
One on one discussions+
Can gather in-depth
targeted information+
Flexible, can explore
tangent or unexpected
area
+
Time-consuming to
organise, run and
analyze
-
Get qualitative
feedback quickly+
Alpha participants
might sway general
opinions
-
Time-consuming to
organise, run and
analyze
-
Insights on behaviour
in a social context+
General Assembly: User Persona Module
15. • What do we know?
• What do we want to find out?
• Who are we talking to?
• Where will this take place?
• How long do we have?
• What will the outcomes be?
Planning Stage
User Interviews
17. Asking The Right Questions
User Interviews
1. Never ask intentions, only behaviour
2. Ask about specific instances, not generalisations
3. Keep them talking
4. Never ask leading questions
How many times a month
do you go to the gym?x
How many times this month
did you go to the gym?
Tell me about the last
time you went to the gym
Do you usually go to the
gym in the morning?x Do you mean
to say…x
Tell me more..
What do you mean
General Assembly: User Persona Module
18. Recording & Capturing
User Interviews
Record interviews if possible
• Always ask permission
• Explain why and that it’s for private use
• Take notes but remain focussed on participant
Straight after interview
• Write down the 3 most important insights
• When reviewing recording/notes, write out
each interesting point on individual post it
General Assembly: User Persona Module
19. Analyzing User Research
User Interviews
Surveys
Focus Group
Interviews
Identify Trends
Form consensus
Create a logical grouping
of the information and
trends that emerge
20. User Interviews
Exercise 2.1
Time: 20 Minutes
Case: you’ve been commissioned to redesign the
Mirum Intranet services.
• Prepare a list of questions/topics that you want to
research.
• In pairs, take turns interviewing each other. Be
prepared to share your results.
22. User Personas
Personas are an example of a person within your
target audience. Personas should represent a major
user group for your website
The purpose of personas is to create reliable and
realistic representations of our key audience
segments for reference. These representations should
be based on qualitative and some quantitative user
research. Effective personas:
What is
23. Effective Personas should be
• Describe real people with backgrounds, goals, and values
• Express the major needs and expectations of your user groups
• A realistic representations of our key audience segments.
• Aid in uncovering universal features and functionality
Personas should be based research.
Either qualitative or quantitative
Most importantly,
24. Personas are not
Based only on marketing data or the opinions of company
stakeholders, whether they’d ever met a real user or not,
fictional personas poisoned the pool and will impart an
inaccurate understanding of users and provide a false
sense of security and solidify assumptions.
25. Sample Personas
Young Urban Individual
Chandra
Young Family
Carol & Family
Middle-aged Couple
Johan & Emi
Family Caretaker
Ellyse
26. New Family
Meet Carol & Family
Age: Occupation: Location: Status:30 Stay-at Home Mom Jakarta Married
Carol is a dedicated mother of 2 kids. She spends her days taking care of her children and
her husband. She’s constantly worrying about the well-being of her children and their future.
One of her biggest concern is the health of her family. She takes the full responsibility in
making sure her family is healthy and happy.
Goals
• Carol wants to be ready
when her child is sick.
• She wants value for money
and reputable doctors for
her family healthcare.
Fears
• That she chooses the
wrong hospital/doctors
when her child is sick.
• That her family cannot
afford the bills associated
with medical care
What she wants to know
Where she looks for info
How she access websites
Home
On the Go
Primary Secondary
• If the hospital have a good reputation.
• If the doctors are experienced and comes
recommended.
• Value for money.
• The available treatment and facilities.
• The kind of regular medical care her kids needs
• Healthcare plans
• Other mothers
• Hospital website
• Friends & family members
27. Johan and Emi is an established middle class couple living in Surabaya. Daniel has
recently been diagnosed with cancer and needs immediate care. However, Emi trust
international hospitals better, especially Singapore. She’s the one who takes care of his
treatment needs and does research.
Age: Occupation: Location: Status:57/54 Business Owner Surabaya Married
Middle-Aged Couple
Meet Johan & Emi
Goals
• Emi wants to give Johan
his best chance at beating
cancer.
• She wants to know he’s
getting the best doctors
available to them.
Fears
• That Indonesia has less
qualified doctors than
Singapore does.
• That the national medical
standard is not up to par.
What they need to know
Where they look for info
How they access websites
SecondaryPrimary
• That Siloam can give them the same/better
standard of treatment that international hospitals
do.
• That Siloam is up to par with international
hospitals in terms of facilities, technology and
care quality.
• That Siloam is the best options for Johan’s health.
• Google search
• Reputable Singapore hospitals
• Friends & Family
Home
On the Go
28. Ellyse is a successful business exec. She loves her mother very much and feels that she
owes everything to her. Ellyse’s mother is getting old and her health is deteriorating. Her
mother is very passive and always blames her health to her old age. Ellyse is extremely
concern so play’s the role of her mother’s main caretaker.
Age: Occupation: Location: Status:35 Business Executive Jakarta Married
Family Caretaker
Meet Ellyse
Goals
• Ellyse wants to do
everything she can to
ensure her mother’s health
• Ellyse wants be alert about
any symptoms her mother
is experiencing.
Fears
• That she is not getting the
best medical treatment
available.
• That her visit will be less
than comfortable.
What she wants to know
Where she looks for info
How she access websites
At work
On the go
Home
Primary Secondary
• Symptoms and main health concerns for older people
• Quality doctors to maintain her mother’s health.
• The hospital reputations when it comes to comfort
and quality
• The hospitals services and convenience that will give
her the best medical care available when her mother
needs it.
• Google search
• Reputable hospitals websites
• Friends & Family
29. Chandra is 27 years old. He has just entered a phase in his life where he is living
completely independently from his parents. He never had to think about his personal
medical care before, let alone choosing hospitals. He is often confused about all the
things he needs to know about medical care.
Goals
• Chandra wants to be
independent. He wants to
know that he can take care
of himself when he gets
sick.
Age: Occupation: Location: Status:27 Advertising Creative Jakarta Single
Young Urban Individual
Meet Chandra
Fears
• Can’t finance his medical
care and has to burden his
parents
• Doesn’t know what to
expect from a hospital visit.
What he wants to know
Where he looks for info
How he access websites
At work
On the go
Home
Primary Secondary
• What kind of doctors he needs to see for his
symptoms.
• The estimated cost of his visit.
• When is the best time to go (availability)
• The kind of regular medical care people needs
(check-ups and routines)
• Healthcare plans
• Google search
• Hospital website
• Friends & Parents
30. Sample Scenario
I know nothing about Siloam (Exploration)
Doing:
Researching symptoms
and possible conditions
and treatment.
Thinking:
I am unsure but I think
my husband might have
a heart condition.
Feeling:
I hope it’s nothing
serious but I want to
be sure.
User Scenarios
Putting your personas in context
Scenarios help put your personas in a real life situation
where they come across your product, with a specific
needs & goals, in a specific mindset.
31. Why do we need Personas?
Why can’t we just list down functions and features we need?
32. To gain perspective
Why We Use Personas
We do not see things as they are.
We see things as WE are.
33. As a medium to relate to your users
Why We Use Personas
When a designer creates a
persona, they are crafting the lens
through which they will see the
world. From this vantage point,
when a designer makes a decision,
they do so having internalized the
persona’s goals, needs and wants.
34. It creates empathy
Why We Use Personas
Empathy [ˈɛmpəθɪ] :
The power of understanding and
imaginatively entering into another
person’s feelings
35. It brings the focus back to the user
Why We Use Personas
Personas help us to define who the
software is being created for and
who not to focus on. Having a
clear target is important. For
projects with more than one user
type, a list of personas will help
you to prioritize which users are
more important than others.
36. Enables us to make better
design & strategic decisions
Which ultimately
38. Discover Define Design Validate Develop
Stakeholder
Interview
Business
Requirement
User
Research
User
Personas
Creative
Ideation
Idea
User
Journey
Experience
Mapping
Usability
Testing
Validated
Prototype
Production
Graphic
Design
Code
Launch
Requirement
Gathering
UX Design
Sitemap &
Prototype
User
Flow
When To Use Personas
User-Centered Design Process
42. “Research is to see what everybody else has seen,
and to think what nobody else has thought”
Albert Szent-Gyorgyi
43. User Personas
Exercise 2.2
Time: 20 Minutes
From the information gathered in the interview
exercises, create a persona that includes background,
needs, pain points and goals of the interviewee.