Kiele M. Binsted has over 7 years of experience in customer service roles including as a Guest Service Supervisor, Administrative Assistant, and Event Manager. She has strong skills in accounts receivable, scheduling, correspondence, customer service, Microsoft Office, and hotel/restaurant point-of-sale systems. Binsted graduated from the University of South Carolina with a Bachelor's degree in Business Administration with a focus on Marketing and Management.

1. Kiele M. Binsted
318 Wright Street, Unit 106
Lakewood, CO 80228
(864) 346-1067 (c)
KMBinsted@gmail.com
EDUCATION
MOORE SCHOOL OF BUSINESS, University of South Carolina, Columbia, South Carolina
Bachelor of Science, Business Administration, Graduation: May 2009
Majors: Marketing, Management of Human Resources
Minor: Sport and Event Management
SUMMARY OF QUALIFICATIONS:
-In-depth knowledge of Accounts Receivable, scheduling, and correspondence.
-Highly skilled in customer service activities - both on telephone and in person.
-Proficient in POS, Opera, Micros, Fosse, MS Office, Adobe Creative Suite, TimeMatters, and PC Law.
-Self-motivated and organized individual with over seven years of customer service experience and two years of
secretarial experience.
PROFESSIONAL EXPERIENCE:
White Lodging Services -Courtyard Marriott, Golden, Colorado
Guest Service Supervisor, November 2015-Current
Responsible for accounts receivable, ordering supplies, various paperwork, correspondence,and guest satis faction.
-Responded to guests requests and complaints in a friendly and timely manner.
-Communicated with various businesses regarding payment, tax exempt forms, and reservations for mutual clients.
-Enhanced customer service experience to drive our location into the top position in staff service for White Lodging.
Van Gogh Photography, Denver, Colorado
Administrative Assistant/Photographer, August 2015-November 2015 (Seasonal)
-Interacted with up to 1,000 students perday of all grades including kindergarten through high school.
-Communicated with Administrative Staff at each schoolto obtain a school roster, keep classes on schedule, and discuss expect ations.
-Processed order forms, up to $2,000 in cash and checks per day, and various types of additional paperwork.
Mullikin, Larson, & Swift, Jackson,Wyoming
Administrative Assistant, January 2015-July 2015

2. Answered phones,Scheduled meetings, Completed Dictations, Filed Papers with Courts and other General Office Duties.
-Managed Client Relations for up to five lawyers at the top law firm in Jackson.
-Handled Finances for clients known in the public eye..
Holiday Inn & Suites, Asheville, North Carolina
Guest Service Representative, June 2013 - December 2014
Averaged four membership sales per shift, highest amongst entire front desk staff.
-Made reservations,posted payments,and checked guests’in and out using Opera computer program
-Communicated with guests effectively regarding the hotel and what it offers and provide answers to any questions.
-Answered phone calls, organizes and files all types of paperwork, and present myself as an ambassadorof IHG hotels.
Glacier Park Inc, East Glacier, Montana
Event Manager, April – November 2010 (Seasonal)
Trained and scheduled 30 employees for Weddings,Ceremonies, Cook-outs, Tours, Dinners, Concerts, and other various events.
-Successfully managed each and every event during the busiest year to date.
-Earned Employee of the Month two times for hard work and dedication.
Ovations Food Services, Portland, Oregon
Assistant Catering Manager, May 2009 – April 2010
Managed 15 employees at a time and trained up to 10 employees per month..
Various Customer Service Positions, 2005-2010
Leave of Absence Due to Health, 2010-2013