Chameka Mathis has over 10 years of experience in customer service and administrative roles. She is currently an Administrative Assistant at Valley Hope of Parker where she administers psychological testing, handles intake assessments, and enters patient information into systems while maintaining confidentiality. Previously, she worked at 24-7 Intouch handling escalated calls for Airbnb and mediating disputes between users. She also spent 10 years with Xanterra Parks and Resorts booking reservations, selling tour packages, and handling payments and billing information for multiple national parks. She has a proven record of meeting sales goals and providing excellent customer service.

1. 9700 East Iliff Avenue C29
Denver,CO 80231
720-987-4687
chamekapope@hotmail.com
[Email]
CHAMEKA MATHIS
EXPERIENCE VALLEY HOPE OF PARKER
April 11, 2016 - current
 Administrative Assistant – Administers MMPI psychological testing to patients. Answers
phone calls and does intake assessments for potential patients. Types admittance,
discharge, and recommendation letters. Have training in bill pay for the facility, as well as
deposits. Enters accounting information into Citrix system. Data Entry. Handle sensitive
patient information, per confidential federal laws. Operate telephones to answer, screen, or
forward calls, providing information, taking messages, or scheduling appointments. Greet
persons entering treatment, and direct or escort them to specific destinations. Schedule
appointments and maintain and update appointment calendars. File and maintain records.
24-7 INTOUCH – AIRBNB CAMPAIGN
February 2, 2015 - current
Trip Experience Team – handles escalated phone calls for Airbnb users. Communicate with
users via chat, and assist with Profile issues, financial disputes, personality conflicts. Heavy
customer service, type 50 WPM. Mediate all disputes between users.
XANTERRA PARKS AND RESORTS
May 3, 2004 – January 22, 2014
Worked concessionaires for the National Park Service, booking reservations spanning over
20+ lodges and 10+ tours and activities at 7 of America’s National Parks, Collected payment
for transportation and accommodations from customers, handling sensitive credit card and
billing information. Conversed with customers to plan, describe, arrange and sell itinerary
tours packages while attentively listening to their needs and wants. Determined whether
wants and needs could be met, always negotiating alternatives, and worked to ensure
customer satisfaction. Established and maintained business relationships through customer
service and retention
EDUCATION University of Phoenix, 2014 – Current
Some college coursework completedMetropolitan State University, 2009 – 2010
Some college coursework completed
Community College of Aurora, 2007
Some college coursework completed

2. Page 2
Southwest Tennessee Community College, 2000 – 2001
Some college coursework completed
ACHIEVEMENTS - Has over 10 years of providingCustomer Service, by attentive
listening, engagingclients, activelyassessing the needs of the
client, while being mindful of company goals
- Proven Salesrecord with knowledge of methodsfor explaining,
- Consistentlymet company established QualityStandardsand
monthlySales goals, generatinga minimum of $800k/month in
revenue duringemployme Accomplished above floor
-
- Able to efficiently type 50 WPM, with superior communication
and writingabilities, knowledge of the correct meaningand
spellingof words, and proper grammar.
REFERENCES JAZMIN DELAROSA
Supervisor, Xanterra Parks and Resorts
303-600-3400
PATTY TERRY
Co-Worker, Xanterra Parks and Resorts
720-227-1364
VIC COLLINS-SMITH
Co-Worker, 24-7 Intouch
720-451-0744