This resume is for Jonas Policarpe, who has over 5 years of experience in customer service, data entry, marketing, and retail. He is currently seeking a position that utilizes his strong customer service and marketing skills. His work history includes roles as a bookkeeper, cashier, office manager, and teller. He is highly motivated, energetic, and detail-oriented.

1. Jonas Policarpe
4411 Southwest 40th
Street
West Park, FL 33023
786-397-5218
jpolicarpe@gmail.com
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OBJECTIVE
I have 5+ years of customer service, data entry, and marketing/retail experiences.
Working and growing in a professional environment where my knowledge, experience and
creativity can be put to the best use.
Motivated employee who is highly energetic and detail oriented.
Handles multiples responsibilities while providing exceptional customer service.
Quickly learn and master new concepts.
Seeking a position with your company where excellent customer service and marketing skills can
be utilized to develop the company’s efficiency.
WORK EXPERIENCE
HB Property Solutions LLC, Miramar, FL 2014-Present
Bookkeeper
 Managed invoices using QuickBooks and Microsoft Money.
 Make bank deposit and receipt of money.
 Receive approve, and/or decline employ invoices.
 Provide inventory report.
 Conduct invoice activities and pay vendors for delivered materials and services.
Wholefoods Market, North Miami, FL 2014-2015
Front end cashier
 Provide essential and more than acceptable customer services.
 Overnight stocking groceries and inventory.
 Bagging customer’s items.
 Assisting bags to customer vehicles.
 Perform cashier skills.
Publix, Aventura, FL 2010-2013
Cashier and Custodian
 Received and processed payments by cash, check, credit card and automatic debit.
 Wrapped and placed purchased goods in bags.
 Provided information to customers and guests.
 Assist with placement of orders, refunds, or exchanges.
 Work with customer service manager to ensure proper customer service is being
delivered.
Mercantile Bank, North Miami, FL 2013-2014
Teller/Drive thru Teller
 Punctual and organized.
 Great numbers in opened accounts.

2.  Strong communication skills.
 Time management.
 Sold and controlled customers documents.
 Provided Teller Services.
 Handled stock with great care.
 Respected customers and their unique concerns while providing great customer service.
 Handled difficult situations artfully and with consideration for others.
 Upbeat personality.
The Tower of Quayside, North Miami Beach, FL 2012-2013
Office Manager
 Perform Data Entry.
 Maintains office services (operations and procedures).
 Payroll Tracking.
 Customer Complaints.
 Contributes to team effort.
 Tasks change from day to day.
 Achieves financial objectives.
Winn-Dixie, Miami, FL 2009-2011
Cashier and customer service
 Highly skilled in providing prompt and friendly customer service.
 Excellent verbal and written communication skills.
 Take money in the form of cash, credit card, or check.
 Ask for one or two forms of ID to confirm identity.
 Validate checks.
 Issue receipts, refunds, and credits.
 Count money in cash drawers at the beginning of shifts to ensure that amounts are correct
and that there is adequate change.
 Dedicated and careful – high level of accuracy and strong attention to detail.
Marché Hippolyte, Haiti
Cashier/Stock
 Sell and control merchandise.
 Provide Cashier Services: (Open/Close Register and Balance).
 Respected customers and their unique concerns while providing customer service.
 Handled difficult situations artfully and with consideration for others.
EDUCATION
Colorado Technical University, Colorado Springs, CO
Associate in Science, February 2015- Graduation Projected 2016
Major: Accounting
Miami Dade College, Miami, FL
Associate in Science, May 2010-2012
Completed classes: Liberal Arts
Major: Pre-Law
North Miami Senior High School, North Miami, FL

3. High School Diploma, June 2008
VOLUNTEER EXPERIENCE
North Miami Senior High School Library Administrator 2008-2009
 Assisted with the technical and operational aspects of the library.
 Assist librarian with return and check out books.
North Miami Park and Recreations Assistant Supervisor 2007-2008
 Give instructions and orders to attendants.
 Be held responsible for the work and actions of other workers.
 Ensured that a group of attendants get the assigned amount of work, when they are
supposed to do it and within acceptable levels of quality.
North Miami Senior High School Front Desk Clerk 2007-2008
 Conducts general office tasks.
 Record keeping, filing, staffing service counters, screening solicitors, and other
administrative tasks.
 Update data into a computer system database.
 The ability to focus for lengthy periods is necessary to eliminate or at least reduce errors.
SKILLS
 Languages: Fluent in English, Creole and French.
 Microsoft Office 2003-Present
 Computer : Microsoft Office Suite 2007 to Present
 QuickBooks and Microsoft Money
ACTIVITIES
 Basketball player in Team Touppouyo
 Computer
 Reading books
 MEJ( Haiti)
Perpetuel Secours Church, Haiti. Volunteer, December 2003 – March 2004
 Usher
 Secretarial Duties (Answer Calls, Take Memos)
AWARDS
 Three certificates in Math.
 Reorganized cash handling procedures, shortening time from 10 to 5 minutes.
 Customer Care Award 2010 - 2012
REFERENCES
*References Are Available Upon Request.