Patricia Mitzuk has over 14 years of experience working in administrative roles for local government and educational loan services. She has a background in customer service, data entry, scheduling, and office management. Currently she works as a Borrower Services Representative helping students with loan repayment options. Previously she worked for 14 years as a Secretary for Ramsey County Community Corrections providing administrative support.

1. Patricia Mitzuk
2350 11th Ave. E. #10
North St. Paul, MN 55109
651.675.7533
pmitzuk@gmail.com
PROFESSIONAL SUMMARY
Self-starting office professional with over 14 years’ administrative support experience within a
local government setting. Effective communicator within all levels of management, as well as
with the public, in a customer service capacity. Motivated and ambitious, possessing a
consistent ability to problem-solve and implement new methodologies into established systems.
WORK EXPERIENCE
Great Lakes, Eagan, MN. September 2014-Present
Educational Loan Services
Borrower Services Representative
 Answer high volume calls in a call center atmosphere, helping student loan borrowers
get into affordable loan programs when accountis not in good standing. Exploring all
options with the borrower and finding the best solution that fits their needs.
 Proven ability to function in high-pressured ever-changing environment, interacting
effectively with all levels of support staff, management, and customers.
 Excellent interpersonal skills, coalition building, and collaborative partnerships. Ability
to communicate orally and in writing, including technical and financial reports, and
persuasive client interactions.
 Strong problem solving skills; excellent decision maker.
 Maintain up-to-date knowledge of Federal policies and regulations.
 Handling of over the phone payment transactions and payment transfers between
accounts.
Ramsey County Community Corrections, St.Paul, MN January 2000-March 2014
Secretary II
 Provide senior administrative support services to a team of supervisors and
probation/parole officers. Ensure smooth and efficient office functioning by
managing functioning of office equipment and taking weekly inventory of office
supplies. Assist in development of office procedures.
 Regularly answer incoming calls from clients, victims, police and court personnel, as
well as attorneys requesting the retrieval and transmittal of information in
compliance with the Minnesota Data Practices Act. Proven ability to calmly
communicate with and direct emotional and potentially volatile phone callers to
appropriate individuals.

2.  Draft, edit and proofread court documents such as Pre-Sentence Investigations, court
orders, violation reports and memorandums, in compliance with determined
timeframes of the Community Corrections Department and District Court System;
enter depositions into system via data entry; assemble and reorganize District Court
files as necessary.
 Skillful interactions with all levels of corrections staff, court personnel, law
enforcement, probationers, and mental health therapists. Adept in prioritization of
several separate tasks such as front desk relief coverage, large volume report typing,
client requests, and inventory. Able to adapt to a broad range of employee
personalities and working styles.
 Management of office banking expenses via collection of receipts documenting
vehicle purchases, as well as filing of mileage forms pertaining to the use of such
vehicles.
 Responsible for distribution and collection of phone bills.
 Create and retain office schedules used for tracking of hours and employees’
whereabouts.
 Scheduling clients to attend Probation Reporting Center orientations on the computer
as well as generating a letter for them to attend, pulling and preparing their file.
 Monitoring of minimum supervision offender activity in the Offender Link Computer
system as they report in by phone.
 Handling of money, taking payments, documenting transactions and sending out
follow up letters for collection for probation fees/ restitution ordered by the Court.
Lake Owasso Residence Home, Shoreview, MN January 1997-January 2000
Food Service Worker
 Responsible for preparing breakfast, lunch and dinner meal plans for residents.
 Consistently met the dietary needs of each resident, based on individual health
requirements and/or restrictions.
 Monitored and maintained cleanliness of food service preparation areas to ensure a
safe and healthy environment for residents.
 Maintained accurate inventory of food and kitchen supplies
Como by the Lake Senior Independent Living
(catered by TST Creative Catering), St.Paul, MN June 1996-October 1997
Kitchen Waitstaff
 Responsible for preparing dinner time set-ups and providing waitress duties to each
assigned table of residents.
 Monitored and ensured timely food deliveries to resident rooms as needed.
 Maintained cleanliness of kitchen and dining areas to ensure a safe environment for
residents.
EDUCATION
Arlington High School, St. Paul, MN 1999
High school diploma

3. SKILLS
Inventory; Banking; Scheduling; Bill distribution and collection; Customer service skills; Fast
paced environment prioritization; Computer programs; Research; Closing and Scanning of files
into microfische system; Handling of all files and information with confidentiality.
TYPING
55 WPM
CORE COMPETENCIES
 Strong oral and verbal communication skills
 Organization and prioritization
 Drafting and development of reports
 Knowledge of computer programs such as Word, Excel, Power Point, MNCIS.
 Friendly, courteous and professional
 Punctual, dedicated, eager to learn
REFERENCES
Bill Fernow, Guild Inc.: 651-263-0190
Ken Sandquist, Supervisor for Community Corrections Dept.: 651-484-9700
Marge McPartlin, Ramsey County Corrections-Probation Officer:651-649-0850
Rachel Wright, Aurora Products and Services- Counselor: 612-432-2227
Kelly Wonders, Great Lakes: 651-500-8190