1. Monica R. McGuire
3330 Finley Avenue
Joplin, MO 64804
Home Phone 417-659-8224 jandmmcguire@ymail.com
OBJECTIVE: To secure a position which utilizes my experience and abilities, contributing to mutual success.
SUMMARY:
I am confident in my ability to work well independently, be a great team player, and contribute to a productive and positive work
environment. I take great pride in my work and have a very strong work ethic, making me a valuable member to any team. My
proven area of expertise is administrative support and customer service. I have successfully worked directly with the public and
internal departments. I have strong communication skills and years of experience in an office environment. I have an optimistic
personality, always strive for a win-win outcome, respect the differences in others,and appreciate structure and great leadership.
WORK HISTORY:
Dec. 2013 – Present Joplin Public Library/City Of Joplin
Reference Clerk~ Clerical position requiring comprehensive knowledge of departmental responsibilities. Manage switchboard,
book meeting rooms, data entry, assist Technical Services Department, oversee adult reading area, assist patrons in Local History
and Genealogy, scan and shelve library items, maintain spreadsheet records and assist with library projects as needed.Prior to
3/20/15, JPL Maintenance & Support ~Detail-oriented skills, multi-tasking underno supervision.Computer skills and contact with
the public. Maintain library cleanliness and prep. for conference room reservations and library events. Support and assist
individual departments as needed.
Jan. 2012 – April. 2013 Erickson Tax Service / Erickson & Allen Business Advantage
Lead CSR (customer service rep.) & Client Services/Management Support ~ Commercial payroll services,bookkeeping and data
entry, management support, customerservice & reception. Tax season requires advanced multi-tasking abilities to meet demands of high
volume client traffic. Reception, scheduling, file preparation and maintenance, telephone marketing and salesmanship, cashier (cash, check &
charge), information management and application. Office 365, Lynx, Paycycle, QuickBooks, Excel, Word, Email, Fax & Copy
Acknowledgements: Promotion to Lead CSR, Certificate of Excellence for OutstandingService , Bonded, Certificate of Completion from
Republic Bank Tax Refund Compliance Training , And achieved Tax Preparer Certification - Level 1
Oct. 1998 - Feb. 2001 Alamo Car Rental Insurance Replacement Division MO&AZ
Associate (Office Assistant/Clerical Runner) ~ Demanding position, requiring great attention to detail. Opening and closing of
customer contracts,daily preparation and delivery of bank deposit, processing credit card payments, rental deliveries to customers,
vehicle maintenance and inventory reports,assistant to sales department, as well as all miscellaneous errands and duties .
(18mosAZ-10mosMO)
Jan. 1996 – June 1998 Waste Management, Inc. Tucson,AZ & Joplin, MO
Accounts Receivable Billing Clerk & Sales Support ~ Joplin, MO *Fast paced position requiring excellent problem solving
abilities. Billing, customer service and account maintenance on 16,000+ residential accounts,assistant to sales department and
event coordinator, reception relief, daily mail and deposits. Transfer station and landfill procedure experience. (11mos)
Assistant Office Manager& Accounts Payable Clerk ~ Tucson,AZ *Multi-task position involving customer service, sales,
dispatching,routing, billing, promotions, event coordinator, employee benefit presentations,in conjunction with all related
accounts payable functions. (19mos)
Previous Work Experience AZ & IN
Executive Suites – Client Service Specialist & Switchboard Operator ~Assisted forty+ tenants and their clientele, managed seventy+ line
switchboard, special projects and event coordinator, as well as all daily mail services. JewelWay International, Inc. – RepresentativeServices
Agent ~ Provide complete customer and sales satisfaction by coordinating with theaccounting, order processing, refunds and research
departments to initiate actions in thefield of customer service. American Express Teleservices, MCI – Long Distance Operator ~ Provide quality
long-distance operator services for MCI, through outstanding public relations, customer service, and organizational skills, with the ability to
follow procedure and to work well under pressure. TRW/Chilton – Financial Unit Manager ~ Fulfill all duties in the process of debt collection,
including the review of financial statements, loan denials, credit bureau reports and insurance claims. Selected to lead special client project based
on work standards and performance. Retail Experience, Assistant Manager for Donelli’s Pizza, Godfather’s Pizza, Dr.X Pet Center, Sales &
Cashier – World Bazaar, Paul Harris, K-Mart, Gus Shaffar Ford Lincoln Mercury
EDUCATION: Business & Fine Arts Major - Hanover Central High School, IN / Accounting & Business Management -
Commonwealth Business College, IN 72 credit hours / Elected Positions,Served six years on Student Council at Hanover Jr./Sr.
High School & two terms on Student Association at Commonwealth Business College (Currently Known As Brown Mackie College)
I am bondable and served four years as NOTARY PUBLIC for the State of Arizona
References: Excellent And Available Upon Requested