1. JESSICA HARPER
Contact Information:
Jrshopmeyer@gmail.com
March 2016
Dear Hiring Coordinator
I am actively seeking an opportunity in a demanding, fast-paced multi-tasking company
such as yours. This letter expresses my interest in the position. My 9 years of Executive
Support, Management, and Customer Care experience at Albertsons/Safeway Inc., have
equipped me with a multitude of skills that I would like to continue to grow at
Albertsons/Safeway.
Throughout my career I have demonstrated for my employers an exceptional facility for
meeting objectives and demands. In addition to my secretarial skills, I am an adept team
planner, and leader having served as the Staff Coordinator for the last two years. My
skills as an Assistant Store Director have often been utilized by employers in the
business management side of scheduling and overall business management.
I am certain I will prove to be an asset, some of which are listed below;
 Coursework completed towards associates degree in Business management through
Clackamas Community College
 Currently pursuing my WAFC certification through C.C.C
 Retail Leadership and Development Management Training- completed 2009
through a working internship with Safeway Inc. accredited by C.C.C.
 Demonstrated more than eight years of Administrative and Business
Management experience with proven success at Safeway Inc.
 Demonstrated high level of work completion with Incoming and Outgoing call
volumes of 200+ per day, strong interpersonal communication skills, while staffing
40-100 ‘Work’ shifts per spanning 126 location within Oregon and SW
Washington.
 Proven time management skills, capable of completing large amounts of critical
tasks with compounded deadlines.
I would greatly appreciate the opportunity of speaking with you personally at your
earliest convenience. I look forward to the opportunity to learn more about this
position, your business and how I may be able to contribute to the organization.
Thank you for your consideration.
Sincerely,
Jessica Harper
Enclosures: Resume

2. JESSICA HARPER
Contact Information:
Jrshopmeyer@gmail.com
SUMMARY OF QUALIFICATIONS
Enthusiastic Business Management Leader with extensive experience in all aspects of
customer care and employee management. I have facilitated organizational improvements for
stores and divisional backstage settings. I bring to the table solid work experience, a strong
focus on the customer internal and external, and proven leadership skills. I eagerly anticipate
the opportunity to discuss your goals and ways in which I might help Albertsons/Safeway
achieve and exceed them. I have developed, coordinated, and implemented store and
backstage level programs for Safeway Inc. Successfully managed customized business
training and technical assistance programs for our business and the industry within the
Portland Division with regards to bookkeeping, payroll and overall business management
throughout my career with Safeway Inc.
PROFESSIONAL EXPERIENCE
 Supervise the work of office, administrative customer service employees to ensure
adherence to quality standards, deadlines, and proper procedures. Correcting errors and
problems via incoming and outgoing phone and email communications, as well as one on
one employee feedback.
 Provide employees with guidance in handling difficult or complex problems additionally
resolving escalated complaints or disputes via incoming and outgoing calls, emails,
customer interactions, and employee reviews.
 Review time sheets, work charts, wage computation, bonus information and other
information to detect and reconcile payroll discrepancies, to reduce loss and increase
internal profits/ budget management.
 Administer systems and programs to reduce loss, maintain inventory control, increase safety
and capital gain.
 Oversee internal Pharmacy Call Center Employees providing Management and HR related
guidance.
 Schedule 85-100 fulltime employees, spanning 126 locations across Oregon and SW
Washington.
 Schedule 40-100 work shifts per day, upwards of 9000 work shifts per Quarter. Personality
MANAGEMENT SKILLS
 Writes clearly and concisely
 Listens attentively, openly expresses and shares ideas.
 Negotiates/ resolves differences.
 Provides and asks for feedback.
 Great interpersonal communication.
 Offers well-thought-out solutions.
 Cooperates and works well with others.
 Leads and directs others.

3.  Seizes opportunities to develop team members, set goals with them and help them to
achieve set goals.
 Creates and executes and content strategies then able to measure and analyze results
effectively.
 Advanced knowledge of Excel, Word, Access, Veri-Cash, Legacy, and PeopleSoft
Programs. Well versed in payroll and Bookkeeping concepts.
 Able Process QuickBooks invoices
EMPLOYMENT HISTORY
2015 – 2016 Grocery Department Specialist CSD
Safeway Inc. Clackamas, Oregon
2013 – 2015 Float Coordinator, Facility Support and Department Generalist
Safeway Inc. Clackamas, Oregon
2011 – 2013 Assistant Store Director-
Safeway Inc. Silverton, Oregon
2010 – 2011 Acting Store Director-
Safeway Inc. Oregon City, Oregon
2009 – 2010 Retail Leadership Trainee-
Safeway Inc. Portland, Oregon
2007 – 2009 Senior Accounts Manager, Bookkeeping-
Safeway Inc. King City, Oregon
CURRENT JOB DUTIES
 Resolve internal and external complaints and answer questions regarding policies and
procedures, inquiries and complaints. Handle difficult or complex problems and in resolving
escalated complaints or disputes with internal and external customers.
 Review time sheets, work charts, wage computation, and other information to detect and
reconcile payroll discrepancies. Verify attendance, hours worked, and pay adjustments,
and post information onto designated records. Record data for each employee, including
such information as addresses, absences, supervisory reports on performance, and dates of
and reasons for terminations. Review documents such as staffing tables to determine
personnel and materials requirements, and material priorities.
 Process, verify, and maintain personnel related documentation, including staffing,
recruitment, training, grievances, performance evaluations, classifications, and employee
leaves of absence for all Pharmacy employees.
 Revise schedules when required due to design changes, labor, backlogs, or other
interruptions, collaborating with management, construction companies, and industrial
engineering.
 Explain company personnel policies, benefits, and procedures to employees or job
applicants

4.  Complete all safety and compliance training with all float/ Intern personnel. Administer
systems and programs to increase safety as well as internal and external customer service.
 Confer with supervisors, senior leader, Divisional VP’s and other personnel to assess
progress and discuss needed changes.
 Monitor compliance to operational safety, including physical security/ customer service
standards.
 Check figures, postings, and documents for correct entry, and proper codes, cost amount
and department budgets. Identify potential for loss and develop strategies to eliminate it.
 Organize Complete Staff meetings and conference calls.
 Complete weekly payroll for 800+ employees spanning 126 stores
 Compose and present corporate communications to internal and external customers, job
applicants, and external organizations on behalf of senior leaders.
EDUCATION
2001 – 2005 Westview High School; Beaverton, Oregon
2004 – 2006 Completed coursework towards administrative assistant training
Western Business College; Portland, Oregon
2009 – Current Completed coursework towards Business associates degree
Clackamas Community College; Oregon City, Oregon
REFERENCES
o Available upon request