Oneyda Betancourt
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Oneida Betancourt has over 30 years of experience in financial services, retail, and accounting. She is proficient in QuickBooks, accounting, customer service, and fluent in both English and Spanish. Her most recent role was as a receptionist for a title company where she processed contracts and escrow deposits.
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Paula_Ironstone_-_Customer_Service_Representative[1]
Oneyda Betancourt
- 1. ONEYDA BETANCOURT 6193 Rock Island Road, Apt 315, Tamarac, FL 33319 H: 954-806-1490 oneydab@yahoo.com Experienced in financial services and retail industries, specializing in high dollar end- to-end. Excellent computer skills, such as QuickBooks, Soho, Miva Concepts, work, oral and written communications skills, high work ethic, and the negotiating ability to resolve issues and crises in a timely and cost effective conclusion. Energetic and self directed with superior interpersonal and organizational skills. Accounting familiarity 40 WPM typing speed Customer service-oriented Excellent communication skills Travel administration Multi-line phone proficiency Excellent planner and coordinator Appointment setting Advanced clerical knowledge Conference planning Fluent in English and Spanish Receptionist, 01/2015 to Current First International Title – Lighthouse Point, FL Input new contracts into Ramquest, assigned new files to processors. Received Escrow Money Deposits, sent Escrow Letters Release and Cancellation of Contracts, returned Escrow Money Deposit to Clients. Answer telephones. Claims Analyst, 01/2012 to 01/2014 ApogeeSource.com – Weston, FL Reviewed, analyzed, identified and conducted research via inbound and outbound telephone, e-mail and letter correspondence contact with customers. Created daily, weekly, and monthly activity reports. Met and exceeded daily, weekly, and monthly productivity quotas. Seasonal Sales Associate, 01/2012 to 01/2012 Macy's – Coral Springs, FL Provided high level customer service, sales and merchandising. Senior Claims Analyst, 01/1993 to 01/2011 American Express Corporation – Ft. Lauderdale, FL Resolved Customer disputes in various industries that included Retail, Mail Order, Travel & Transportation Services, Dining, and Car Rental Loss Damage Insurance while adhering to FCBA and FDIC Compliance. Reviewed, analyzed, identified and conducted research via inbound and outbound telephone, e-mail and letter correspondence contact with Card Members. Created daily, weekly, and monthly activity reports. Met and exceeded daily, weekly, and monthly productivity quotas. Sales Associate, 01/1992 to 01/1993 Mervyns Department Store – Ft. Lauderdale, FL Booking and Accounting, 01/1984 to 01/1990 Subway Development Franchise – Ft. Lauderdale, FL PROFESSIONAL SUMMARY SKILLS LANGUAGES WORK HISTORY
- 2. Booking and Accounting, 01/1980 to 01/1984 Rodriguez Firm – NYC, NY Sales-Associate, 01/1976 to 01/1979 Alexander's Dept. Store – Queens, NY Associate of Arts: Accounting, 1982 Taylor Business Institute - Graduated in Accounting EDUCATION