Beulah Alfonso is an experienced bilingual bank representative and receptionist with over 25 years of customer service experience. She has worked as a bank representative, bank teller, substitute teacher, and receptionist. Her experience also includes handling customer service, accounting transactions, cash management, and training new employees. She is pursuing her BA in Elementary Education from Florida Atlantic University.

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Beulah Alfonso
6103 SW 191 Ave
Pembroke Pines, Fl 33332
Home: (954) 440-4153
Cell: (954) 980-3862
Email: Beulah.alfonso@yahoo.com
Summary
I am an experienced bilingual bank representative/Receptionist, with excellent customer service
skills. I have a proven track record, as reflected by outstanding annual evaluations from past employers. I
understand what customers expect and make a concern effort to meet and exceed their needs.
Objective: To give the utmost satisfaction to the customer I serve, while doing my job as per the stand-
ards put forth by my future employer.
Professional experience:
Receptionist 1/2013 – 9/2014
Andrew Demos and Associate P.A.
 Customer service
 Scheduling appointment
 General office filing
Substitute Elementary teacher 6/2004- 12/2006
Broward County School System.
 Worked part time at various schools, substituting in grades K- 6.
 Coordinated lesson plans
 Provided a nurturing and safe environment for the classes I was responsible for.
Bank representative 1990-1993
Nations Banks, Miami, Fl.
 Perform services for customers such as ordering bank cards and checks.
 Answer inquiries regarding checking and savings accounts and other bank related products.
 Resolved issues and problems with customer's accounts.
 Initiated and open new accounts.
 Handled various accounting transactions and reconciliation tasks.
 Informed customers about various bank products.
 Trained and supervised new hires.

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Bank Teller 1988-1990
NCNB, Miami, FL
 Accept cash and checks for deposit and check accuracy of deposit slip
 process cash withdrawals
 perform specialized tasks such as preparing cashier's checks,personal money orders, issuing trav-
eler's checks and exchanging foreign currency
 record all transactions promptly, accurately and in compliance with bank procedures
 balance currency, cash and checks in cash drawer at end of each shift
Customer service clerk 1986-1988
Eckerd Drugs, Hialeah, FL
 Handled customers service concerns.
 Carried out cash drawer reconciliation tasks.
 Performed cashier responsibilities.
Education/Professional Development
B.A. Elementary Education Pending
FAU, Davie, FL.
AA. Associate of Art: Elementary Education 1994
Miami Dade College, Miami, Fl.
Prospect Heights High School 1985
Brooklyn, New York
Skills
Bilingual:
Spanish and English
Computer literate: