Ana Rodriguez is seeking an administrative position that allows her to contribute to an organization's growth. She has over 10 years of experience in secretarial roles, including answering over 100 calls per day. She is bilingual in English and Spanish and has experience with events coordination, translating documents, maintaining websites and newsletters. Her previous roles include administrative assistance for a city ward office where she assisted residents and coordinated senior events, and a retail position at Target.

1. Ana L. Rodriguez
(773) 458-3761
Anarodriguez65@sbcglobal.net
Summary:
Energetic individual seeking to work in an environment that will challenge me further; while allowing me to
contribute to the continued growth and success of the organization.
 Over 10 years varied and increasingly responsible experience in secretarial capacities, telephone, fax,
copier, etc.
 Microsoft Office applications, word, excel, publisher and power point.
 Experience in Newsletter and Flyer that helped grow the company’s audience.
 Proven ability to handle multiple, competing priorities in an effective manner while dealing with
residents walking in for services and but not limited to answering more than 100 calls a day.
 Bilingual-English and Spanish (Both written and Verbal).
 Special Events Coordinator-Senior Christmas Luncheons and Golf Outing.
 Notary Public-Able to notarize important documents.
Work Experience:
City of Chicago -31st Ward Office Chicago, Illinois
Administrative Assistance October 2000-May 2015
 Worked closely with various City Departments, Commissioners and executed residents’ service requests
in a timely manner.
 Reacted to residents’ needs and concerns by finding resources for their specific needs averaging over
100 calls a day.
 Special Events Coordinator-Senior Christmas Parties for over 400 seniors and Golf Outing Events from
crating the invitations to requesting donations for the event.
 Highly experienced in English Spanish Translations-Press Release, flyers and letters.
 Kept residents of the City of Chicago informed of any special events or resources available by keeping
the Web page up to date.
 Kept the residents informed of everything that happened in the 31st Ward by creating a Newsletter and
send it via email blast or hard copies.
 Open and distribute incoming regular and electronic mail and other materials to the specific parties.
 Accurate and precise in keeping Alderman’s schedule up to date with appointments or events when
requested.
 Represented Alderman in CAPS meetings, Community Meetings, Business Meetings, and various
functions. Prepared and presented summary and reports.
 Direct communication with the Police in informing them about any issues or concerns.
Target Norridge, Illinois
Sales Associate October 2010-February 2012
 Provided fast, fun and friendly service to guest by responding quickly to their needs, questions or issues.
 Kept the sales floor organized and well stocked of clothing and groceries and maintaining a clean floor
free of any dangerous tripping hazards
 Signing/Ad Specialist, maintained an accurate price on the sale items and visual end caps for the specific
weeks.

2. Skills
 Microsoft Office Applications-Typing, microsoft word, excel, publisher and power point.
 Effective Communications Skills (Both Written and Verbal)
 Excellent Customer Service, handled over 100 residents a day and over 100 calls per day
 Bilingual-English and Spanish (Both Written and Verbal)
 Multicultural Interaction
 Correspondence Handling-Open and Distribute mail or telephone messages to the appropriate party.
 Notary Public-Able to notarize important papers.
Education:
Laredo Community College Laredo, Texas 1984-1986