Kevin Wells is seeking a position that utilizes his exceptional organization and communication skills. He has over 5 years of experience in customer service roles, including as a senior customer service representative and in guest services at two Marriott hotels. Wells earned a Bachelor of Arts in Media Arts from the University of South Carolina and an Associate in Arts from Midlands Technical College. He is proficient in Microsoft Office, Mac operating systems, and maintaining ledgers.

1. Kevin Wells
1026 Ivy Green Circle
Irmo, SC 29063-9224
kwwells.photo@gmail.com
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O B J E C T I V E
Effective, results-driven individual seeking to strengthen my professional experience in a prestigious
company while utilizing exceptional organization and communication abilities.
E X P E R I E N C E
Senior CSR, 1st Franklin Financial, Cayce, SC - November 2013- Present
Work with team members in order to keep delinquency low and lending high. Making telephone
calls for loan leads, collections, and applications. Perform credit checks and make good loan
decisions based on the reports. In charge of a cash drawer and managing accounts payable.
Assisted in procurement of office supplies and solicitation material. Review general ledgers and
access errors in a timely manner. Preparing legal forms for accounts set for trial.
Guest Services, Residence Inn by Marriott, Irmo, SC -- June 2013 - November 2013
Check guests in and out of the hotel. Answer phones and make reservations.Tend to anything
that the guest may need to make their stay more enjoyable. Help to prepare breakfast and social
meals when needed. Make guests feel as if they are at home. Helped location achieve 98% in
customer satisfaction. Produced promotional images and videos for Marriott International
website.
Guest Services, Courtyard by Marriott, Columbia, SC -- December 2011- June 2013
Check guests in and out of the hotel. Answer phones and make reservations.Tend to anything
that the guest may need to make their stay more enjoyable. Achieved Employee of the Quarter.
Filmed and edited promotional videos for the sales department.
E D U C AT I O N
University of South Carolina, Columbia, SC- 2009- 2011
Bachelor of Arts in Media Arts Major
Midlands Technical College, Columbia, SC- Associate in Arts 2009
Tips Certified via the Courtyard by Marriott NE as of December 2011
S K I L L S / O T H E R
• Knowledgable of Windows/ Mac operating systems
• Efficient with Microsoft Office and Mac equivalents
• Maintaing of ledgers / Procurement
• Excellent communication skills
R E F E R R A L S
Stacy Lee - HR Systems Manager - University of S.C - 803-777-2224
Kenny Edwards - Copyright Manager/Headset Coordinator - University of S.C. - 803-777-4365
Ashley Burt -Asst. Grad. Coordinator -University of S.C. -803-665-2151