Wendy S Benson Sargent is an experienced administrative professional with strong skills in customer service, office management, bookkeeping, recreation program planning, and budget management. She has over 15 years of experience in roles at the University of Southern Maine including administrative manager of the Sullivan Recreation & Fitness Complex, where she oversaw daily operations and programming. She also has experience in property management, real estate administration, and customer service roles at L.L. Bean and in the town of Scarborough.

1. WENDY S BENSON SARGENT
29A Sebago Lake Road
Gorham, ME 04038
wendysbenson@gmail.com | (207) 671-8616
SUMMARY
Accomplishedprofessional withstrongadministrative,office managementandbookkeepingskills. Detail orientatedandskilledin
communicationandorganization.Strongqualificationstoinclude skillsinreception(meetingandgreetingthe public),typing,
accurate maintenance of filingsystems,dataentrypreparation,dataentryskills,computerwordprocessing,creationand
maintenance of databases,creationandmaintenance of spreadsheets,humanresource relatedissues,bookkeepingskillsto
include dailycashreceipts,AccountsPayable,AccountsReceivable,payroll,andreconcilingof bankstatements. Prepares,analyzes,
monitors,andreconcilesoperatingaswell asrevenue budgetsforprogramofferings. Assistswithannual budgetplanningand
revenue forecasting;preparesandprocessespersonal service contracts;andservesaspurchasingcoordinatorf ordepartment.
Implementmarketing,website andSocial media forpromotional avenues. I am a results-driven,self- motivated,customerservice
orientatedandcreative personwithexcellentinterpersonalandteambuildingskills.
Core Competencies:
 Highlevel of CustomerService
 Oversee dailyoffice andfacility operations
 DevelopandImplementoffice policiesand
procedures
 Maintaina fiscallyresponsible operating
budgetto sustainvaluedfacilities,programs,
and necessary staffingwiththe Sullivan
Complex withaneye towardrevenue
generatingopportunitiestoadditionally
supportand enhance those areas
 RecreationProgram Planningand
Implementation thatencouragesand
promoteshealthandwellnessopportunities
for the students,faculty,staff,alumni,and
general public
 Focuson expandingacomprehensive on-
campusand outdoorstudentrecreationand
fitnessprogramtoenhance the student’s
overall physical,social,andrecreation
experience
 Hiringof independentcontractors forOn
CampusProgram offerings,Monthlytracking
of classparticipants,A/Pforinstructorsona
monthendbasis
 A/Rof all On CampusProgramofferings,
SouthernMaine OutdoorRecreation, Daily
salesandrentalsof Facility
 Schedulingof facilityareastoinclude multiple
maingym activityofferingson3 courts,and
twomulti-purposerooms
 Developprogrambrochure eachacademic
semesterformarketingandpromotionof
program offerings
 Website maintenance - updatingeach
academicsemester
 DiscountofferingsforEmployeesand
students,andCommunity. Research,offer
and advertise offeringstoconstituents.
 Hiring, ProcessingHRsetupfornew staff,
scheduling,training, andsupervisingof 20-30
studentworkerseachacademicsemester.
Preparingstudentsforworkingenvironment
beyondtheircollegeacademicexperience.
Payroll processing,performanceevaluations
 Planand issue dailyworkassignments;
monitorworkinprogressand check
completedwork;assiststaff andstudents
difficulttaskstoensure completion.
EXPERIENCE
University of Southern Maine, Sullivan Rec & Fitness Complex, Portland, ME September 2006 - Present
Administrative Manager
Overall operationsof ahigh-volumecustomerservice facility. Manage all phasesof customerservice forstudents,staff,faculty,
alumni andgeneral publicmembers. Developandimplement ouroncampusrecreationprograms, SouthernMaine Outdoor
Recreation, designandproduce abrochure of offeringseachacademicsemester. Advertise throughNew Studentorientations,
studentactivityevents,listserve,social mediaandwebsite. Dailysalestracking,A/RandA/Pof all facilityfunctions. Supervising
20-30 students,alwaysrevolving,eachacademicsemester.Hiring,ProcessingHRsetupfornew staff,scheduling,training,and
supervisingof 20-30 studentworkerseachacademicsemester. Preparingstudentsforworkingenvironmentbeyondtheircollege
academicexperience. Planandissue dailyworkassignments;monitorworkinprogressand checkcompletedwork;assiststaff and
studentsdifficulttaskstoensure completion.
 Manage the ongoingimplementationanddevelopmentof OnCampusProgramofferings.
Reviewedspecialized,professional andtechnicalcomprehensiveplansof all OnCampusProgramofferings.
 Evaluationof sustainableprogramofferings,planning,advertisingandreview of programseachacademicsemester.

2. Benson Sargent,Wendy; resume page 2
 Responsible foramultitude of assignments,includingexaminingpoliciesandprocedures toensure conformance with USM
and U Maine Systemadministrativepractices.
 Frequentmeetingswith Universitycommunities,Independentcontractors,studentsgroupsandorganizations,discount
offeringvendors,staff,faculty,alumniandgeneral publicmembers.
 Substantial variedprojectmanagementresponsibility.
 Monitoredongoingprogramofferings,attendance,capacityanduse of all program offerings.
 Assistedwithupdating facility masterplan,equipmentupgrades,ongoingfacilityneeds andrequirements.
 Assistedwiththe annual HuskyFestStudentWelcome eachFall toinclude abarbeque,activities,Universityprogramsand
vendorfairto newandreturningstudents
 SpringStudentWelcome fairof Universityprogramsandvendorfairtonew andreturningstudents
 Implementedperformance guidelinesandsemesterreviewsforstudentworkers,offeringconstructivefeedbackand
encourage studentsasthey developascollege studentspreparingforongoingreal worldexperience beyondtheir
academicexperience.
C & C Builders,723 CongressStreet, Portland,ME January 2009 – Present
PropertyManager/Rental Agent
PropertyManagerresponsible forrentals of 14rooms ina roominghouse. Dutiesinclude advertisingrentals,screeningof
potential clients,Individual rentalsof rooms,weeklyrentcollection,bankdeposits,accountingrecordsandevictionprocessif
necessary. Propertymanagementdutiesinclude identifyingongoingneedsof facilitymaintenance,repaircoordinationas
necessary,schedulingandworkingrelationshipswithmaintenance crew,outside contractorvendorsasneededtoinclude pest
control,plumbing,electrical,brickrepair,etc. Ihave a clear understandingof rightsof tenantsinMaine,andworkingthroughthe
necessarystepsof notificationsof issuesthatcan move tothe nextlevel of evictionprocessandorproceedings. Iamable to apply
my previousReal Estate Backgroundtothe dailyneedsof thisposition.
L.L. Bean,Northport Call Center, Northport Drive, Portland, ME September2004 – Present
CustomerService Representative
Call centeroperationscustomerservice representative toinclude processingphone ordersfromUSand International customers.
Email and chat correspondence fromcustomerinquiriesandotherrelatedtrouble shootingassistance withonlinewebordering
and online customertechnicaneeds/requests.
UniversityofSouthern Maine,Portland,ME February 1997 – August2006
SullivanRecreation& FitnessComplex
USM ComputingServicesHelpDesk
Admin Assistant II
Administrative Supportresponsible forfrontdeskadministrationandcustomerservice relationswithuniversitystudents,staff,
faculty andthe general public. Thisincludesdirectingincomingcallsandwalk-ininquiriesrelatingtothe programsofferedwithin
the SullivanComplex Facilitytoincludethe FitnessCenter,OpenGymavailability,Lifeline programs,andPortlandCampus
Recreation&Fitness,UniversityCommunityRecreation&Fitnessprograms. Same functionsandresponsibilitiesheldatUSM
ComputingServicesHelpDesk.
Remax Coast and Country Real Estate, 16 US Route 1, Yarmouth, ME 04096
PetersonRealty,Rt. 1, Falmouth,ME 04105
Administrative supportresponsible for frontdeskadministrationandcustomerservice relationsin all aspectsof real estate office
and assistance of anoffice of nine brokersandsalesagents withlistingof propertiesandadvertisingof propertylistings.
COMMITTEES ANDORGANIZATIONS
 Memberof USM ClassifiedStaff Senate 1997 – 2004, Chair,Vice Chair,VotingCommissioner,& Secretary
 USM WellnessAdvisoryBoard andUSMWellnessFair,PlanningandImplementationCommittee
 USM HuskyFestand StudentWelcome Fair,PlanningandImplementationCommittee
 USM Parkinggarage planningcommittee andUSMCampusConnectorPlanningcommittee
EDUCATION
 1980-1984 UniversityofSouthern Maine
OngoingeducationinBusinessManagement,AccountingFocus
1986 – 1990 Portland Adult Education
OngoingeducationinBusinessManagement,AccountingFocus
VOLUNTEER COMMUNITYACTIVITIES
1992-2004 Scout Leader, BoyScoutsof AmericaandScout LeaderTrainer,BoyScouts of America

3. REFERENCES
JennyPickett,FormerDirector, USMSullivanRecreationandFitnessComplex,207-232-5493 jennypickett3@gmail.com
JenniferAllen,AssistantCoordinatorRec& Fitness,USMSullivanRecreationandFitnessComplex,207-939-2223
pallen02@maine.rr.com
Suzanne Roy,WellnessManager/HealthEducator,USM/UME System, 207-782-7994, smroy@maine.edu
Lee Forest,DirectorUSM Environmental Services,FacilitiesManagement,207-671-1693 lforest@maine.edu
Pat Rich,AdminOffice Manager,USMLifeline,USMSullivanRecreationandFitnessComplex,207-892-9635, patrich@maine.rr.com
Cheryl Hutchins,Floorleader/supervisor,L.L.BeanNorthportCall operationscenter, chutchins@llbean.com 207-552-6677
Carol Sobczak, AssistantDirector, USMIT Services,USMHelpDesk,207-780-4339 csobczak@maine.edu
Tom Floyd,FormerAssistantDirector,USMSullivanRecreationandFitnessComplex,thomasnfloyd@gmail.com
ChrisO’Connor,FormerDirector,USMStudentandUniversityLife,207-332-2061 chriso1027@gmail.com
AustindeGroat,LeadRealtorandOffice Manager,PetersonRealty, austindegroat@gmail.com
WendyFrazier,Office Manager, ScarboroughSanitaryDistrict,207-883-4663 Wendy@scarsd.org
Heidi McNinch,HumanResourcesCoordinator,Townof Scarborough,ME,207-730-4087 hmcninch@ci.scarborough.me.us