Jill Devlin has over 15 years of experience in senior sales support and customer service roles. She has consistently excelled at supporting a customer base totaling over $380 million in annual sales. Jill is an expert in customer service and has demonstrated an ability to successfully interact with all levels of businesses. She is an effective communicator with a talent for resolving complex service issues for customers, carriers, and production sites.

1. J I L L D E V L I N
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J I LLT D EVLI N @ G M A I L. C O M
Summary
Senior Sales Support Representative and team leader with over 15 years of experience who consistently
excelled in supporting a customer base with sales totaling over $380 million per year. Expert in the
execution of customer service who has continually demonstrated an ability to successfully interact with
all levels of the business. Effective communicator with a talent for resolving complex service issues with
customers, freight carriers and production sites.
Demonstrated Skills and Core Knowledge
·SAP R/3 ·AS400 ·MS Word and Excel
·Purchase Order Management ·Elemica ·Ariba
Senior Sales Support Representative 2001-Present
Eco Services Operations LLC (former division of Solvay), the North American leader for sulfuric acid regeneration
services and virgin sulfuric acid
KEY ACCOMPLISHMENTS:
 Assumed team lead within three years of start date. Responsible for leading, training and mentoring staff of two
CSR’s on both daily issues and strategic initiatives.
 Created and maintained Eco Services Customer Profile Training Manual for entire network of customer support
staff.
 Improved BOL procedures for entire Eco Services customer base to ensure high level of safety and 100%
reliability.
 Developed Vendor Managed Inventory (VMI) process for three independent Dow Chemical plants to ensure target
level of railcars were maintained without failure ($2.4MM in annual sales).
 Received highest performance ratings for customer service on every annual review.
RESPONSIBILITIES:
 Led team in the fulfillment of ~50,000 sales orders a year in support of Eco Services Operations. Responsible to
deliver absolute reliability through accurate order management, product allocation, expediting of critical
shipments and vendor managed supply for the businesses’ regeneration and virgin acid customers. These included
some of the largest refineries and chemical producers in the world - ExxonMobil, Shell, Phillips 66, BASF,
Tesoro, Dow, Honeywell, Ascend and Rio Tinto.
 Proactively resolved daily delivery issues between 16 carriers and Eco Services production facilities in Los
Angeles, San Francisco, Houston, Chicago, Oregon, Baton Rouge and Baytown, TX to help sustain customer
relationships consistently measured as Best In Class.
 Planned emergency alternate sourcing between plants to assure uninterrupted supply.
 Assigned inside sales responsibilities for top 20 customer accounts. Issued monthly reports analyzing shipping,
order and invoice trends.
 Served as 24 hour a day on-call rep every third week for 15 years to provide frequent late night and weekend
support to customers and production facilities.
 Coordinated support with Supply Chain, Transportation, Finance, Sales and Leadership Team to assure customer
satisfaction.
 Led monthly staff meetings to review issues with existing accounts, new business and ERP system.
 Responsible for consolidated billing of accounts for month end closing; i.e. invoicing, customer web postings in
Ariba totaling 5 million per month.
 Administration of purchasing/planning for $7 million Alum business including order entry, shipping, invoicing
and month-end reports.

2. Jill Devlin p.2
AAT, VTech / Lucent Technologies, Pinebrook NJ 1998 – 2001
Inside Sales Support
 Processed customer orders within deadlines for on time delivery.
 Resolved accounts receivable claims and open invoices.
 Maintained customer master data and open sales order report.
 Interacted with the production-planning, chemical & shipping departments to ensure correct order fulfillment.
 Provided daily support and feedback to outside sales force.
Case Manager for Executive Assistance Bureau
 Handled executive appeals, inquiries and other correspondence for Consumer Products Division.
 Provided written and verbal communications to all levels of management.
 Responsible for tracking, checking availability and backorders of product through SAP.
 Extensive knowledge of Lucent/AT&T consumer products.
AT&T Wireless, Paramus, NJ 1997 - 1998
Customer Support Representative
 Fielding calls from existing and potential customers.
 Assisted in technical trouble shooting, analyzed billing issues and suggested calling plans.
 Liaison between end users and dealers.
 Followed up with customers by making outbound calls to resolve account issues.
EDUCATION
The King’s College, Briarcliff Manor, NY
Bachelor of Science, Elementary Education