The document is a resume for Monica Makley that summarizes her experience as a receptionist and administrative assistant over the past 15 years. It highlights her skills in multi-line phone systems, Excel, Word, and prioritizing tasks. Her experience includes roles managing reception areas and responding to information requests, as well as tasks like filing, scheduling meetings, and expense report processing.

1. SUMMARY
HIGHLIGHTS
ACCOMPLISHMENTS
EXPERIENCE
MONICA MAKLEY
St Petersburg, FL 33710 | C: 727-906-5244 | mhmakley@yahoo.com
Monica Makley
Dedicated and focused Receptionist/ Administrative Assistant who excels at prioritizing, completing
multiple tasks simultaneously and following through to achieve project goals. Seeking a role of
increased responsibility and authority.
Word
Excel
Multi Line Phone System
Spreadsheets
Travel ExpenseReports
Personable
Thrive in fast paced environment. Multi Task very well. Organized, Detail
Oriented, Reliable. Experienced in Multi Line Phone Systems. Eager to Cross
Train.Creating Spreadsheets, (Monthly/Yearly) Budgets, Cross Sell Reports,
Travel Expense Reports, Travel Arrangements, MLS Experience beginning to end.
All with a smile on my face.
02/2015 Receptionist
Mutual Insurance Inc. - St Petersburg, FL
Managed the receptionist area, including greeting visitors and responding to
telephone and in-person requests for information.Managed the receptionist
area, including greeting visitors and responding to telephone and in-person
requests for information.Designed electronic file systems and maintained
electronic and paper files.Served as central point of contact for all outside
vendors needing to gain access to the building.Dispersed incoming mail to
correct recipients throughout the office.Made copies, sent faxes and handled
all incoming and outgoing correspondence.
12/2011 Receptionist
H&R Block - Largo, FL
Managed the receptionist area, including greeting visitors and responding to
telephone and in-person requests for information.Made & confirmed
Appointments.Received and screened a high volume of internal and external
communications. Took payments, balanced cash drawer, reports.
Office Assistant
Revenue Systems Inc. - Dunedin, FL
Routed incoming calls to correct parties, or took detailed messages. Processed
all payments & balanced monies & daily reporting for the day. Dispersed
incoming mail to correct recipients throughout the office.Received and
distributed faxes and mail in a timely manner.
Administrative Assistant/ Receptionist HR Dept.
GSP Marketing Technologies Inc. - Clearwater, FL
Handled multi line phone system routing callers to appropriate parties,while
screening callers. Managed the receptionist area, including greeting visitors
and responding to telephone and in-person requests for information.Served as
central point of contact for all outside vendors needing to gain access to the
building.Planned meetings and prepared conference rooms.Planned meetings
and prepared conference rooms. Ordered catering for meetingsDispersed
incoming mail to correct recipients throughout the office.Made copies, sent
faxes and handled all incoming and outgoing correspondence.Organized files,
developed spreadsheets, faxed reports and scanned documents.Created
weekly and monthly reports.
Administrative Assistant/Receptionist

2. EDUCATION
First American Title Insurance Corporation - Clearwater, FL
Promptly/Properly routed incoming and outgoing callers on multi line phone
system.Maintained the front desk and reception area in a neat and organized
fashion.Served as central point of contact for all outside vendors needing to
gain access to the building.Organized files, developed spreadsheets, faxed
reports and scanned documents.Created weekly and monthly reports. (Cross
Sell & Marketing Reports.) Managed & Processed 17 employees Expense
Reports, starting out from only 3 including 2 VP.'s, District Managers, Lawyers,
Agents. Made Travel Arrangements. Various projects,Catering.Wrote reports
and correspondence from dictation and handwritten notes.
Receptionist/Administrative Assistant
Sentry Management Corporation - Clearwater, FL
Promptly/Properly routed callers to appropriate parties. Dispersed incoming mail
to correct recipients throughout the office.Wrote reports and correspondence
from dictation and handwritten notes.Served as central point of contact for all
outside vendors needing to gain access to the building.Designed electronic
file systems and maintained electronic and paper files.
Office Administrator
Re/Max Realty - Clearwater, FL
Entered new MLS in system. Was in charge of Escrow Account, taking down
payments, & monthly balancing. Was creative in coming up with new ideas
for formatting listings. Initiated & followed up on each file to ensure no step
was skipped or looked over.Took closing package cut check to Realtor. Had
direct contact with all parties involved, from Listing Agent, Sales Agent,
Clients, Financial Institution, Surveyors, Appraisers, Termite Inspection, and
anyone in between.
Access Control Administrator/Administrative Assistant
Tech Data Corporation - Clearwater, FL
Acted as Liaison for Loss Prevention Department, Supervisors, Directors, and
Employees. Supplied key cards and building access to employees and
visitors.Organized files, developed spreadsheets, faxed reports and scanned
documents.Created weekly and monthly reports including Budget for District
and Corporate. Served as central point of contact for all outside vendors
needing to gain access to the building.Wrote reports and correspondence from
dictation and handwritten notes.Dispersed incoming mail to correct recipients
throughout the office. Various Office projects, meeting scheduling. Monthly
Expense Reports.
1982 High School Diploma: General
North Hills High School - Pittsburgh, PA, US