Bibi Majeed has over 20 years of experience in hotel management. She is currently the Front Office Manager at Quality Inn/Bestwesternplaza in Long Island City, NY, where she manages employees and is responsible for daily operations, scheduling, payroll, and reporting financial data to upper management. Previously, she held front desk management positions at Bestwestern City View in New York, NY and worked as a telephone operator and reservation clerk at Holiday Inn, Queens and Roger Williams Hotel in New York. She has a high school diploma from Guyana and computer training certificates.

1. BIBI MAJEED
95-17 84 th Street Cell: (646) 852-8024
Ozone Park, NY 11416 bibimajeed95@gmail.com
 Over 20+ years of experience in hotel management.
 Experienced and skilled manager with expertise in hotel management, customer care, food
and beverage operations, vendor relations, profit and loss management and guest service
operations.
 Proven background in improving operational turnaround.
 Recognized as an efficient manager and team player who generates significant growth in
hotel revenue and effectively motivates personnel to provide superior customer service.
WORK EXPERIENCE
QUALITY INN /BESTWESTERNPLAZA Long Island City, NY
Front Office Manager Oct 2015 - Present
 Managing a teamof employees in daily operations of the front office.
 Responsible for scheduling and payroll of all front office employees.
 Motivate team to drive results in guests’ full engagement, personalized service, and rewards
enrollments.
 Created and developed standard operating procedures for the employees to follow.
 Reported financial data to upper hotel management on a monthly basis.
BESTWESTERN CITY VIEW New York, NY
Front desk Manager Sep 2001-Oct 2015
 Managed payroll, weekly scheduling, accounts receivable duties, coding invoices for
payment, recruiting and training new front office agents.
 Maintained high level of standards set by preferred hotels network, guest relations, quelling
guest issues.
 Developed new front desk procedures as issues rise and maintaining a high employee
satisfaction rate through positive discipline.
 Reported financial data to upper hotel management on a monthly basis.
HOLIDAY INN,QUEENS New York, NY
Telephone Operator and Reservation Clerk Sep 1998 – Aug 2001
 Answered inquiries about hotel services and rates over telephone.
 Assisted hotel guests with questions, problems and general requests.
 Processed daily cash and credit card payments for guest check in and out.
 Performed night auditing.
 Assisted in designing and arranging merchandise.

2. ROGER WILLIAMS HOTEL New York, NY
Telephone Operator and Reservation Clerk June 1996 – Sep 1998
 Check in/check out guests, taking phone calls/reservations, processing guest registration,
and processing payments.
 Responded to guest needs/complaints, maintained room status inventory.
 Performed night audit procedures, set up breakfast.
 Excellent at dealing with guests and regular customers.
EDUCATION
Lenora Secondary School Lenora, Guyana
1986-1990
 Accredited by, the Caribbean Examination Council
 To equal United States High School Diploma.
 Academic studies included Business Administration, Political Science, Math, English and
Social Science
Computer Training Center GeorgeTown, Guyana
1991-1992
 DOS Advance Programming
 Computer Accounting
 Database Management
 Foundations of Computer Programming
SKILLS
 Strong communication, Organizational and interpersonal skills with great personality.
 Works Independently with minimal supervision.
 Good computer skills.
CERTIFICATIONS AND LICENSES
 Food Handlers Licenses.
 FSD Office /Hire/Hotel/ Motel.
 Supervision of the fire Alarm System and other Related SYST.
 CFDM certified front desk manager.
REFERENCES AVAILABLE UPON REQUEST.