Kim Leon Wells has over 18 years of experience in customer service roles across various industries. He currently works as a Customer Service Representative at Teletech in Melbourne, FL where he assists Medicare-eligible individuals in selecting healthcare plans. Prior to this role, he worked as a Call Center Agent at Adecco and has also held roles as a Meter Coordinator, Customer Service Representative, and Clerical Administrator. Wells is pursuing a Bachelor's Degree in Sociology from the University of Delaware and holds an Associate's Degree in General Studies from Tomlinson College.

1. KIM LEON WELLS
1810 Jupiter Blvd SW, Palm Bay, FL 32908 ▪ sawpmm0405@yahoo.com ▪ (321) 557-6781
OBJECTIVE
Customer Service Representative Position
PROFESSIONAL CAREER SUMMARY
 Over 18 years Customer Service experience in indemnification, call centers, and social
services-
o Used proven customer service skills to converse with customers by phone to
resolve customer issues, complaints, comments, transactions, and other
services;
o Used basic and intermediate computer skills to conduct business using
Microsoft Word, Outlook, and Excel, Internet, Lotus Notes, Oracle, and
QuickTel; MS Windows
o Collected payments from customers for services and merchandise with
accuracy and professionalism;
o Successfully managed and strategically coordinated phone calls, inbound and
outbound to handle customer requests and provide sales opportunities based
upon the customers’ needs;
o Promoted spirituality to congregants, and provided Christian development
training and personal services, counseling, and support.
PROFESSIONAL WORK EXPERIENCE
CUSTOMER SERVICE/INSURANCE AGENT AUG 13 – PRESENT
Teletech Melbourne, FL
 Adapted and excelled in fast-paced work environment with attention to details;
 Addressed and resolved customer concerns to achieve first contact resolution;
 Provided excellent customer service, educating customers on new insurance features;
 Assisted Medicare-eligible individuals in selecting the right healthcare plans, pharmacy
network, and drug formularies;
 Completed several continuing education courses to upgrade skills;
 Performed data entry using desktop computer, tracking sales and customer follow-up;
CALL CENTER AGENT SEP 12-JUN 13
Adecco Melbourne, FL
 Explained products, services and prices to customers for the purpose of sales, and to
address concerns of customers;
 Used open ended questioning method to obtain customer information such as name,
address, and payment method, and used customized computer software program to
record customer information and other data;
 Used active listening skills to ascertain customer needs and answer questions to
successfully resolve issues, complaints, and satisfy customer;
 Used perception skills and talent to be sensitive to customer reactions, and ascertain how
to successfully resolve objections;

2. VOLUNTEER JUN 06-PRESENT
Truth Revealed Ministries Palm Bay, FL
 Providing social and Christian services to members of the congregation and community;
 Organizing and implementing programs and events for discipleship and proselyting;
Counseling and coaching individuals concerning their personal issues, and directions.
CUSTOMER SERVICE REPRESENTATIVE APR 10-DEC 11
Telecom Service Center Rockledge, FL
 Explained products, services and prices to customers for the purpose of sales, and to
address concerns of customers;
 Used open ended questioning method to obtain customer information such as name,
address, and payment method, and used customized computer software program to
record customer information and other data;
 Used active listening skills to ascertain customer needs and answer questions to
successfully resolve issues, complaints, and satisfy customer;
 Used perception skills and talent to be sensitive to customer reactions, and ascertain how
to successfully resolve objections;
 Answered telephone calls from customers to provide home phone and wireless service.
METER COORDINATOR MAR 07 – NOV 08
Ricoh Americas Corporation Melbourne, FL
 Analyzed, researched and resolved meter billing problems;
 Communicated through outbound calls with internal and external customers to obtain
meter information;
 Accounted for an average of 100 calls per day;
 Averaged over 70% collections for 1600 + meter readings on a monthly basis.
CLERGICAL ADMINISTRATOR AUG 88 – DEC 05
Pastor, Church of God of Prophecy Federalsburg, MD
 Appointed Ministry Directors and staff, overseeing their work: Children’s Director, Youth
Director, Sunday School Director, Care Group Directors, Music Director, Superintendent,
Treasurer, teachers, clerical, janitorial and maintenance staff;
 Planned fundraisers;
 Served on Regional Financial Committee, appropriating funds;
 Oversaw parish financial operations and approving all expenditures;
 Directed parish ministers, Service and Outreach, sick/hospital/home visitations,
evangelization, youth programs and Bible studies;
 Prepared sermons and weekly lesson plans;
 Set congregants’ personal goals and provided counseling;
 Worked with 132 youth, ages 6 –18, over 10 year summers, mentoring, counseling, and
acting as Recreation Director and Minister as needed;
 Performed weddings, conducted funerals, and planned services;
 Planned Christian Development programs;
 Met with committees periodically, overseeing meetings and activities;
 Conducted quarterly business conferences for accountability purposes;
 Recruited and maintained volunteer staff
OTHER WORK EXPERIENCES

3. INVENTORY CONTROL FACILITATOR JUL 04 – AUG 05
Custom Decorative Mouldings Greenwood, DE
 Organized warehouse inventory for better product distribution, inspection and re-
inventory of returned items, stocking approximately all 800+ parts manufactured daily;
 Loaded orders on trucks for local or freight deliveries;
 Kept the warehouse clean and free of work related hazards;
 Operated sky-jack;
 Re-boxed damaged packages.
EDUCATION
SOCIOLOGY COURSES Newark, DE
University of Delaware, Sociology Studies in pursuit of Bachelor’s Degree
ASSOCIATES OF SCIENCE DEGREE Cleveland, TN
Tomlinson College, General Studies