Rebecca Fontecchio is a seasoned customer service professional with over eight years of experience in various fields including banking, childcare, healthcare, and hospitality. She has a track record of success, having been awarded top teller for sales and guest satisfaction awards. Her resume highlights skills in customer service, communication, organization and adaptability developed through roles as a front desk agent, medical office coordinator, bank teller, and more.

1. 1960 Mineola St Unit C Colorado Springs, CO 80915 │ C: 719-213-6436 │ Rebecca.fontecchio@hotmail.com
PERSONAL STATEMENT
Seasoned customer service professional with achievements in multiple fields and over eight years of
experience. Awarded as the top teller for the year in sales for a nationally recognized company.
HIGHLIGHT OF SKILLS
WORK HISTORY
08/2014- Present Cheyenne Mountain Resort – Colorado Springs, CO
Front Desk Agent
 Assists guests with all check-in and check-out procedures while working to achieve guest
satisfaction in all aspects, completes and files credit card authorization and tax exempt
documentation, coordinates room blocks, performs cashier functions, completes administrative
duties, and handles a multi-line phone system on a daily basis.
 Assisted with the training of several employees to ensure accuracy, attention to detail, and
efficiency.
 Member of Culture Committee
12/2013-07/2014 Colorado Springs Orthopedic Group - Colorado Springs, CO
Patient Care Coordinator
 Efficiently handled medical office duties including; filing medical records, appointment
coordination and scheduling, answering phones, and patient registration for exams.
 Assisted with the relocation and set-up process of the company.
06/2011-12/2013 Penrad Imaging - Colorado Springs, CO
Registration Representative
 Scheduled and registered patients for exams in person and over the phone, managed the front desk
and waiting area, handled a multi-line phone system, including paging and taking messages.
 Performed daily administrative duties, including; copying, faxing, and filing documents.
 Enacted a new system of scheduling urgent radiology exams, saving the company time and
providing quicker care to patients.
 Member of Moral Committee 2012-2013
Rebecca Fontecchio
o Excellent customer service and
communication skills
o Self-motivated and highly disciplined
o Reliable and trustworthy
o Strong skills with Microsoft Office Suite
o Ability to manage time and perform
multiple duties
o Highly organized with exceptional work
ethic
o Positive attitude and adapts well to change

2. 10/2010-06/2011 Pikes Peak Lodge - Peterson AFB - Colorado Springs, CO
Guest Service Representative
 Scheduled reservations for lodging, checked in and out guests, managed inventory of sundries and
ordered supplies when needed.
 Awarded as the Pikes Peak Performer for November 2011.
 Certificates: Hospitality in Today, Managing Front Office Operations and Security and Loss
Prevention Management.
03/2010-10/2010 Child Development Center - Schriever AFB - Colorado Springs, CO
Child and Youth Program Assistant
 Worked as a head staff member of the after-school program, coordinated lesson plans and planned
educational activities for all age groups.
05/2008-10/2009 Wells Fargo - Colorado Springs, CO
Bank Teller
 Maintained customer accounts, conducted transactions for a high volume of customers, balanced
cash drawer daily, and offered financial advice and recommendations to customers.
 Awarded as a top teller in Colorado for customer acquisition and sales in 2008-2009.
08/2007-09/2008 JC Penney - Colorado Springs, CO
Sales Associate
 Responsible for assisting customers and maintaining the department while conducting returns and
offering JCP credit cards.
03/2007-07/2007 Clubsport Green Valley - Henderson, NV
Child Caregiver
 Coordinated activities for children ages 6mo-12yrs, managed facility and front desk, maintained
child records and communicated with children and parents on a daily basis.
EDUCATION
 College America - Colorado Springs, CO, 2009-2011
o Received Associate of Occupational Degree in Business Management and Accounting
 Pikes Peak Community College – 2013-current – Administrative Assistant Certificate Program