This document provides guidance on resolving conflicts through leadership. It discusses that competition can create conflicts and strong leaders are able to resolve conflicts. It defines conflict as a real or perceived difference between two or more parties who think they are right. While conflict can be positive if managed well, some common causes are personalities, issues, and misperceptions between parties. The document outlines five styles of handling conflicts - competitive, collaborative, compromising, accommodating, and avoiding - and when each may be appropriate. It then provides a five-step process for resolving conflicts, which involves understanding each side's perspective, agreeing on the problem, brainstorming solutions, and negotiating an agreement that satisfies both parties. The goal is to reach a win-