This document provides strategies and a three-step process for conflict resolution. It discusses recognizing biases in fairness perceptions, avoiding escalating tensions, overcoming an "us vs. them" mentality, looking beneath surface issues, working on compromises, and putting decisions to a vote. The three-step process involves recognizing a problem needs solving, exploring underlying concerns, and finding a mutually agreeable solution. Overall, the document emphasizes collaborative communication is crucial to successful conflict resolution.

1. STRATEGIES for
CONFLICT
RESOLUTION
Fabie M. Pasilan
Secondary School Teacher
DepEd Santa Rosa

2. CONTENTS
Conflict Resolution
Strategies
Three Step Process in
Conflict Resolution

3. 1. RECOGNIZE THAT ALL
OF US HAVE BIASED
FAIRNESS PERCEPTIONS

4. In a conflict, both parties
think that they are right
(the other side is wrong)
because they can’t get
out of their heads
literally.

5. Man’s sense of what
constitute a fair conflict
resolution is biased by
egocentrism or the
tendency to have
difficulty in seeing a

6. 2. AVOID ESCALATING
TENSIONS WITH
THREATS AND
PROVOCATIVE MOVES

7. Threats and other
attention-getting moves,
such as take-it-or-leave it
offers are often a
mistake.

8. Humans have the
tendency to treat others
the way they are treated.
To avoid conflict, be sure
all other options in
managing it have been

9. 3.OVERCOME AN “US
VERSUS THEM”
MENTALITY

10. Group connections build
loyalty and strong
relationship, but they
can also promote
suspicion and hostility
toward members of out-

11. When dealing a conflict
as a group or on your
own, one can overcome
the tendency to demonize
the other side by looking
an identity or a goal you

12. Begin your conflict
management efforts by
highlighting your
common goal of reaching
a fair and sustainable

13. 4. LOOK BENEATH THE
SURFACE TO IDENTIFY
DEEPER ISSUES

14. Disputes often seem to
involve money. At times
however, it entails much
deeper causes of conflict
such as the feeling that
one is being disrespected

15. The next time you find
yourself arguing over
money, suggest to put
that conversation on
hold. Take time to
explore each other’s

16. 5. WORK ON A
COMPROMISE

17. Ask each person to give a little
and take a little by arranging a
compromise between the two. In
so doing, instead of just
selecting one member’s interest
over the other, the likelihood
that one member feel slighted
by the conflict resolution is

18. 6. PUT IT TO A
VOTE

19. If two employees are
arguing over a potential
advertising campaign or
other business
undertakings, set up a vote
and allow other employees
to weigh in. The numbers

20. THREE STEP
PROCESS IN
CONFLICT
RESOLUTION

21. 1. RECOGNITION
THAT A PROBLEM
NEEDS TO BE
SOLVED

22. To begin the process of
conflict resolution, one
has to realize first that it
exists.

23. The first step to in moving
toward resolving conflict
consists of both sides saying
what is initially on their
minds. It is a must that both
sides speak and listen to the
other though what they

24. 2. EXPLORE
UNDERLYING
CONCERNS

25. This step requires a person to
explore underlying concerns
that his initial suggestions
had meant to accomplish.
Solutions are plan of actions.
Concerns are underlying
desire, fear, and other

26. 3. FIND A
MUTUALLY
AGREEABLE
SOLUTION

27. Agreement and
resolution come when
two people involved in a
conflict. Create a plan of
actions that includes
ways to meet the

28. CONCLUSION
Staying on pathways of
collaborative communication is
crucial to successful conflict
resolution. Any slippage will
inadvertently risk triggering
process-induced conflict.
Doubtlessly, learning these skills is