Explaining what is Conflict Management and ways to resolve it.

1. Conflict Management
Workshop Leader
Prakash R.N

2. How do you
Define
C O N F L I C T?

3. “It is a state of
incompatibility
of ideas, beliefs or
thoughts
between two or
more groups or
person(s)”

4. Types of
Conflict
Structural
Data
ValuesRelationship
Interests
external factors within
industry
information processes in
place within the
organization
individual belief
systemsconflicting
personality
issues
perceived threats to
one's goals, or needs

5. It’s not knowing how to do a
job in order to succeed ...
It is key to know how to
work with people.

6. CONFLICT
MANAGEMENT
- basically is .......
NEGOTIATING

7. Some easy ways of dealing
CONFLICT situations:
 Compromising
 Cooperating
 Avoiding
 Directing
 Harmonising

8. DIRECTING - Dominating or competition style
It represents a high level of concern for self
and a low level of concern for others.

9. ACCOMMODATING - Obliging or style
It represents a low level of concern for
self and a high level of concern for
others.

10. Compromising or cooperative style
It represents a high level of concern for both
self and other.

11. Collaborating style
It represents a moderate level of concern for
self and others

12. Avoiding style
It represents a low level of concern
for both self and others

13. High
Importance
G
O
A
L
S
RELATIONSHIPSLow Importance
High Importance
Collaborating/
withdrawing
Accommodating
Forcing/Directing
Avoiding

14. HOW TO RESOLVE CONFLICTS
Without Fighting
STEPS:
1. STOP. Don't let the conflict get worse.
2. SAY what the conflict is about.
3. THINK of positive options.
4. CHOOSE a positive option each of you can agree on.
RULES
Agree to resolve the conflict
No name calling
Take turns talking. Don't interrupt
Be Clear and truthful about what is bothering you and what you really
need.
Listen to the other person.
Use your brains, not your hands.
Be willing to compromise (if that's appropriate).

15. DISCUSSION
QUESTIONS

16. HOW TO RESOLVE CONFLICTS
Without Fighting
STEPS:
1. STOP. Don't let the conflict get worse.
2. SAY what the conflict is about.
3. THINK of positive options.
4. CHOOSE a positive option each of you can agree on.
RULES
Agree to resolve the conflict
No name calling
Take turns talking. Don't interrupt
Be Clear and truthful about what is bothering you and what you really
need.
Listen to the other person.
Use your brains, not your hands.
Be willing to compromise (if that's appropriate).

17. Final Thoughts
Dealing with conflict in the
workplace isn't easy but it
is worth it.