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Conflictmanagementpresentation
This document discusses conflict management. It defines conflict and describes both the positive and negative consequences of conflict, such as increased creativity but also relationship breakdowns. The main sources of conflict are listed as human aggression, limited resources, differences in values and perceptions, cultural influences, misunderstandings, and role issues. Conflict can be managed at the individual, group, and organizational levels using strategies like empathy, humility, and different conflict resolution modes like competing, collaborating, avoiding, accommodating, and compromising.
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Conflictmanagementpresentation
- 1.
- 2. Working together isn’t alwayse_______
- 3. What is conflict? Howwould you describe it?
- 4. What is conflict? Dictionarydefinition: –D_______________, struggle, fig incompatible
- 5. Lack of conflictis a sign of over conformity.
- 6. It is __________when there is no conflict
- 7.
- 9.
- 10.
- 11. It forces peopleto clarify their v________
- 12. It can produce constructivesocial change
- 13. It gives peoplethe opportunity to t________ their capacities
- 14. •development of groupand organization cohesion
- 16.
- 17.
- 18.
- 19. polarization of v__________into static positions
- 20. A breakdown of collaborativeventures
- 21.
- 22. The cost ofconflict • Relationship costs: intrapersonal & interpersonal distance
- 23. The cost ofconflict • Costs to the individual >aloneness, sadness, _______
- 24. The cost ofconflict • Costs to the company • Low productivity • Labor Turnover • Strikes • Lockout
- 25. Main sources of conflict • Theaggressive or competitive b_________ of human beings
- 26. Main sources ofconflict • Competition for limited resources
- 27. Main sources ofconflict • F_______________
- 28. Main sources ofconflict
- 29. Main sources ofconflict • Clashes between values and _______
- 30. Main sources ofconflict • Cultural influences
- 31. Main sources ofconflict • M___________, assumptions and expectations
- 32. Main sources ofconflict • Role and status issues
- 33. Where there areno properly deliniated job descriptions, people’s responsibilities tend to o_________ which causes a lot of conflict
- 34. Main sources ofconflict Mind games or power games: struggle for prestige
- 35. • Mind games canbee seen in everyday situations in the fields of office politics, _________ and relationships
- 36. Main sources ofconflict Triggers: A trigger is something that sets off a memory tape or flashback transporting the person back to the event of her/his original trauma such as combat trauma, child physical and sexual abuse
- 37. The Emotional vThe Rational Brain
- 38.
- 39. Inhibitors • Social orlegal consequences • S______ c__________ • Personal values • Fear that the other person will fight back
- 40. Attitude & BehaviourCycle Your Attitude affects Your Behaviour affects My Attitude affects My Behaviour affects
- 41. How can conflictbe managed successfully?
- 42. Empathy • It worksbecause it acknowledges people’s feelings – Try to put yourself in their ________ – Acknowledge their feelings – Step alongside them, try to see things from their point of view
- 43. Humility is seeing othersto be better than ourselves
- 44. Three Levels ofConflict Management • 1) Individual Level • 2) Group Level • 3) Organizational Level
- 45. X. Types ofConflict in the Individual Level A) Double Approach Conflict 1) Least _________ conflict 2) Resolution: not to vacillate the decision for a long time 3) two or more ___________ choices 4) Ex.: choosing between ordering fast food or healthy food; choosing between two universities in which you were accepted
- 46. B. Double AvoidanceConflict • 1) More stressful conflict because both goals are __________ • 2) Resolution: withdraw or focus on other matters; choose the better option • 3) Ex.: suffering a toothache or going to the dentist; letting cancer go untreated or go through chemotherapy
- 47. c)Approach Avoidance Conflict •1) Very _______ conflict • 2) A single goal in which there is a tendency to approach and a tendency to repulse • 3) Resolution: self control and good judgement • 4) Ex., whether to go into business or not; gambling otr not; womanizing or not
- 48. D) Double ApproachAvoidance Conflict • 1) __________ stressful • 2) Two or more goals that have attracting and repelling aspects • 3) Resolution: withdrawing or self- control, carefully study all options • 4) Ex.: Whether to buy a house in the country or in the city
- 50. A) Competing mode •High assertiveness and low cooperation 1) Symbol: shark 2) Competing skills __________ and debating Using rank Asserting your opinions Standing your ground Stating your position clearly
- 51. 3)Strategic Philosophy > whengoals are extremely important, one must use power to win 4) When To Use a) When you need to stand for your rights b) When time is short and a quick decision is needed
- 52. 5) Drawbacks • a)Can e__________ conflict • b) Losers may retaliate or fight back
- 53. B) Collaborating mode Highassertiveness high cooperation 1) Symbol: owl 2) Collaborative Skills: • Active l_____________ • Non threatening confrontation • Identifying concerns • Analyzing input • Teamwork while maintaining relationships
- 54. 3) Strategic Philosophy •> The process of working through differences that will lead to creative solutions that will satisfy both parties’ concerns
- 55. 4) When touse a) When there is a high level of t____ b) When people are open-minded (willing to change their thinking) c) When people are matured
- 56.
- 60. 5) Drawbacks a) Theprocess takes a lot of time and energy b) Some may take advantage of other people’s trust and openness
- 61. C) Avoiding orWithdrawing (No winners, no losers) • >Low assertion and low _____________ 1) Symbol: Turtle 2) Avoidance Skills: a) Ability to withdraw b) Ability to side step c) Ability to leave something unsolved d) Sense of timing
- 62. 3) Strategic Philosophy •>Avoid conflict by withdrawing, sidestepping or p_________
- 63. 4) When touse a) When the conflict is small and relationships are at stake b) When you see inevitable _________, no chance of getting needs met c) When others can solve the conflict more successfully d) When more information is needed
- 64. 5) Drawbacks • a)Important issues may not to solved • b) Postponing seems to make matters ________________ • C) Outwardly there may be no conflict but the conflict is bad internally
- 65. D) Accommodating (I lose,you win) • Low assertiveness and high cooperation • 1) Symbol:Teddy bear • 2) Accommodation Skills a) forgetting your desires b) selflessness c) Ability to yield d) Obeying ________
- 66. • 3) SrategicPhilosophy • a) Avoids conflict by • withrawing, sidestepping or posponing • 4) When to Use • a) When the issue is more important to the other person • b) whe you realize you are wrong
- 67. • C) Whenyou want others to learn from their _____________ • d) When you know you cannot win 5) Drawbacks a) one’s ideas do not get attention b) Credibility and Influence may be lost c) Resentment may build in people
- 68. E) Compromising mode 1)Moderate assertiveness and moderate cooperation 2) Compromising skills a) Negotiations b) Finding a middle ground c) Assessing value d) Making concessions
- 69. 3) Strategic Philosophy a)meeting ________ b) Serving the common good 4) When to use a) When people are commited to the goals b) When time can be saved by reaching intermediate settlements on individual parts c) When goals are moderately ________
- 70. 5. Drawbacks a) Importantvalues and long-term objectives may be derailed in the process b) May not work if initial demands are too ____ c) Can spawn cynicism especially when there is no commitment to honor the compromise solutions d) May be used as “delaying t________”