Downloaded 11 times
Uploaded byJIGAR MAKHIJA
Communication skills
This document discusses communication and the communication process. It defines communication as the sharing of information, ideas, opinions, emotions, facts, or attitudes. The communication process involves a sender encoding a message, transmitting it to a receiver who decodes it. Communication is an ongoing, social activity that aims for mutual understanding through feedback and response. Barriers to effective communication can be mechanical, physical, psychological, semantic, related to language or status. The document also discusses ways to improve communication such as listening, obtaining feedback, simplifying messages, repetition, using an appropriate environment, and overcoming cultural differences. Benefits of good communication include faster problem solving, better decision making, improved stakeholder response, increased productivity, and stronger business relationships.
More Related Content
Similar to Communication skills
Communication skills
- 1.
- 2. It standsfor sharing or transmitting of information, an idea, an opinion, an emotion, a fact or an attitude. It includes both, the act of communicating as well as the message to be communicated.
- 3.
- 4. Interchange of information Continuousprocess Mutual understanding Response Universal function Social activity
- 5. Big size oforganization Growing importance of human relations Public relations Advances in behavioral sciences Technological advances Growth of trade unions Consumerism Distance education
- 6.
- 7. mechanical •A weak microphoneor poor sound spread of the meeting place •Defective telephone lines •Electricity / computer breakdown •Poor printing quality •Atmospherics on radio Psychological •A person of weak hearing or eyesight •There are gender barriers •A wandering mind •Ideological loyalties •Loyalty to a brand or organization •Emotional states of a person •One prejudices •Personality limitations put a barrier •Fixed images about other people •Poor retention power is a barrier
- 8. Good listening Practice insimplifying & clarifying one’s message Obtain feedback, analyze it and respond Repetition Ambience Action speaks louder than words Cross-culture get-together Informality is useful
- 9. Simplicity Face to face communication Useof feedback Listening with understanding An environment conductive to communication Receiving non- verbal communication Use of the “you” factor Awareness of the audience bias Overcoming differences of language
- 10.