This document outlines a 12-module course on developing assertiveness and self-confidence. The modules cover topics like understanding confidence, goal setting, communication skills, dealing with difficult situations, and maintaining confidence over time. Case studies are provided in each module to illustrate concepts. The overall aim is to help participants learn and apply techniques to improve their assertiveness and self-assurance through interactive lessons, discussions, and practical exercises.

1. Module One:
Getting Started
Assertiveness and self-
confidence are comprised of
important interpersonal
communications skills and
traits that can be learned and
practiced.
Learning is
not a
spectator
sport.
D. Blocher

2. Workshop Objectives

3. Module Two: What Does Self-
Confidence Mean To You?
Being confident allows us to
set and reach our goals. It
provides stability when we
are faced with a challenge; it
gives us that push that helps
us overcome difficulties.
Who has
confidence in
himself will
gain the
confidence of
others.
Leib Lazarow

4. What is Assertiveness?
Confidence
Showing
respect
Standing for
your rights

5. What is Self-Confidence?
Oneself
Abilities
Judgment

6. The Four Styles
Passive
Aggressive
Passive-Aggressive
Assertive

7. Case Study
Steven did not enjoy his job or co-workers
He always said yes to every assignment though
A new person was hired who was extremely confident
and knew how to say no
Steven took the idea and started to improve his self-
confidence

8. Module Three:
Obstacles to Our Goals
Obstacles are encountered every day
of our lives, but what we do and how
we react during these events will
determine the outcomes of such
events. Our reactions to these
obstacles will determine if the
situation becomes a minor
annoyance to a major event.
If you can find
a path with no
obstacles, it
probably
doesn't lead
anywhere.
Frank A.
Clark

9. Types of Negative Thinking
Overgeneralization
Polarized thinking
Self-blame
Personalization
Emotional reasoning

10. Case Study
What assertive statements could Sue make?
Joe was not 100% supportive.
Sue had an opportunity for a great promotion.
Joe and Sue Smith are high performing employees.

11. Personal Application

12. Case Study
Maria was a pessimist person who always
thought that the world was working against her
Her negative thinking mad her lose a lot of things
Maria suddenly decided that perhaps the problem was
her pessimism
She tried her best to turn it into optimism

13. Module Four:
Communication Skills
Strong communication skills
are essential for assertive
interaction with others.
Humans are social animals
and communication is a very
important part of our daily
lives.
The one who
listens does
the most
work, not the
one who
speaks.
Stephen R.
Covey

14. Listening and Hearing; They
Aren’t the Same Thing

15. Asking Questions

16. Body Language

17. Case Study
Jonas was raised to be mindful of the many
aspects and ways people communicate
This helped him throughout his career
By asking the right questions at the right time
He also realized body language also plays a significant
role to the way we communicate

18. Module Five: The
Importance of Goal Setting
Goal setting drives us and
gives us a measure for our
successes. Setting goals
provides an incentive and
helps to push us into
completing the goals we set.
Without goals,
and plans to
reach them, you
are like a ship
that has set sail
with no
destination.
Fitzhugh
Dodson

19. Why Goal Setting is Important

20. Setting SMART Goals

21. Our Challenge to You

22. Case Study
Drew was a great influence and inspiration to
a lot of his co-workers
He had a successful career thanks to his goal setting
techniques
His manager recognized these skills
He asked Drew if he would create a set of “Drew’s
Rules”

23. Module Six:
Feeling the Part
Staying positive will provide you a
great asset in regards to self talk and
recognizing and working with your
strengths. Everyone has weaknesses
and by being positive you can
recognize your weaknesses and then
work on them to lesson to remove
them all together.
When you engage
in systematic,
purposeful action,
using and
stretching your
abilities to the
maximum, you
cannot help but
feel positive and
confident about
yourself.
Brian Tracy

24. Identifying Your Worth

25. Creating Positive Self-Talk

26. Case Study
Being a teacher can be a challenging job in
the best of times
Johanna had an especially difficult class
Johanna encouraged her students to use positive self-
talk
Her class had improved their lives and personal
opinions

27. Module Seven:
Looking the Part
A person who has a strong
sense of personal worth
makes a confident, positive
appearance. Looking the part
is important as it influences
the people around us.
Clothes make
the man.
Naked people
have little or
no influence
on society.
Mark Twain

28. The Importance of Appearance
Helps your
confidence
First
impressions

29. The Role of Body Language

30. First Impressions Count
Body language
Dress and grooming
Handshake
Body movement

31. Case Study
Mathew used to envy his best friend Carter
Mathew did have a good idea on Carter’s secrets
Carter has a great grasp on personal appearance
With a new haircut and a new suit his felt confident

32. Module Eight:
Sounding the Part
Feeling and looking the part
would not be complete without
voice. Given that we know that
38% of communication
effectiveness is governed by
voice quality, improving your
overall voice message delivery is
worthwhile.
The way we
communicate
with others and
with ourselves
ultimately
determines the
quality of our
lives.
Anthony
Robbins

33. It’s How You Say It

34. Sounding Confident
Pitch
Volume
Quality

35. Using “I” Messages

36. Case Study
Tim understood that leading a business is
never an easy job
Tim began to have issues and problems with a number
of his employees
He decided to be more aware how he communicated
This small change in his approach quickly improved the
attitude of his employees

37. Module Nine: Powerful
Presentations
Being prepared is the main tool in
giving a powerful presentation.
Preparedness provides you with the
ability to be ready when the
unexpected happens, or when you
are called upon to speak up or give a
presentation.
It takes me at
least three
weeks to
prepare an
impromptu
speech.
Mark Twain

38. What to Do When You’re on the
Spot

39. Using STAR to Make Your Case
Situation
Thoughts
Actions
Results

40. Case Study
Diana was at a conference representing her
company
She was told to answer questions after the
presentations
When she arrived, she was invited on stage to assist
with the presentation
Diana learned to always expect the unexpected

41. Module Ten:
Coping Techniques
An assertive, self-confident
person uses a variety of
coping techniques to deal
with the challenges of
interpersonal communication.
Communicati
on is both a
science and
an art.
Mark
Sanborn

42. Building Rapport

43. Expressing Disagreement

44. Coming to Consensus
Present outcomes
Explain evidence
Gain agreement on outcomes
Activate sensory acuity
Summarize each major decision
Use the relevancy challenge
Summarize the next step

45. Case Study
Chris was a confident person
This helped him demonstrate the benefits of his
company
Chris was able to line up a number of great investors
He managed to track everything the investors spoke
about

46. Module Eleven: Dealing
with Difficult Behavior
Each of us can probably think of at
least one difficult personality with
whom we have had to deal with,
either at work or in our personal
lives. With a strategy, it is possible to
learn what the person does to annoy
you, and what you might be doing to
aggravate the situation.
The ability to
work with
people is as
purchasable a
commodity as
coffee or sugar,
but I’ll pay for it
more than any
other ability
under the sun.
John D.
Rockefeller

47. Dealing with Difficult
Situations
Removing positive
attributes
Defaming
them
Explaining the
person with
negative terms

48. Key Tactics
Active Listening
Note taking after a Discussion
Writing Your Communication

49. Case Study
Elis was accused of losing some important
papers
Her boss was sometimes a difficult person to work
with
By sitting there and just listening it allowed her to
think positively
Her co-worker was guilty for the loss of the documents

50. Module Twelve:
Wrapping Up
Please take a moment to review
and update your action plan. This
will be a key tool to guide your
progress in the days, weeks,
months, and years to come. We
wish you the best of luck on the
rest of your travels!
Courage doesn't
always roar.
Sometimes
courage is the
quiet voice at
the end of the
day saying, "I
will try again
tomorrow."
Mary Anne
Radmacher

51. Words from the Wise
Assertiveness is not what you do,
it's who you are!
Cal Le Mon
Your chances of success in any
undertaking can always be
measured by your belief in
yourself.
Robert Collier