Social communication is an important part of human lives. Wherever we go we need to interact with people. this slide is an attempt to generalize the essentials of social communication and how to make it better and effective.

1. Submitted By :
Shivani Negi A2324612005
Juhi Singh A2324612051
Ahmad Abraz A2324612063
Kanishk Shukla A2324611033

2.  Social communication refers to the language used by people
in different social situations.
• At schools, child’s ability to interact among peers
• At workplace, an employees ability to work out different
situations for its welfare.
•At social gatherings, the way friends and relatives interact
with each other
 Development of spontaneous, functional communication,
emotional expression and secure and trusting relationships

3.  To better the quality of our lives
 To have better human relations
 To increase productivity at workplace
 To lead a successful organization and reduce inter
communication barriers.

4. Small Talk
Building Rapport
Expanding social
communication

5.  Informal type of conversation that does not contains any
functional parts or any transactions that need to be
addressed
 Serves many functions in helping to define the
relationships between friends, work colleagues, and new
acquaintances
 Depends upon the nature of the relationship between the
people having the conversation.
 Related to the need for people to maintain
positive phase — to feel approved-of by those who are
listening to them.

6.  The first one is a phrase,
usually easier for other person
to agree.
Eg. A lovely weather. Isn’t it ?
 Also an invitation for
conversation
 The second constitute of
person responses and it
should contain more
material the original talk

7.  Rapport is a state of harmonious understanding with another
individual or group that enables greater and easier
communication
 Can be built and developed by finding common ground,
developing a bond and being empathic.
 Happens naturally, you ‘get on well’ with somebody else
without having to try, this is often how friendships are built.
 Rapport building is important both in our professional as well
as personal lives,

8. Rapport building involves interacting with the person. This usually
involves two most important things :
Ice – breaking session or
removing the air of
uneasiness
Non – verbal communication

9.  Eye – contact, have necessary eye contact as it shows you are
interested in the talk
 Be genuine and non - judgmental
 Base your opinions and conclusions on other person’s views
 Be POLITE and avoid criticism
 Show empathy and show openly if you agree with the person
Use feedback to summarize, reflect and clarify back to the other
person what you think they have said. This gives opportunity for
any misunderstandings to be rectified quickly.

10.  Communication in which exchange of information takes place
informally is knows as informal communication
 Based on informal relations (like friendship, membership of the
same club, the same place of birth, etc.) and, therefore, is free from
all the organizational formalities.
 The exchange of informal messages usually takes place on the
occasion of community meals, social occasions, parties, etc.
 The superiors gather such information from their subordinates
as may be difficult to get through formal communication. Such
communication includes comments, suggestions, etc.
Informal communication is also called grapevine
communication because there is no definite channel of
communication.

11. Fast and effective
communication
Free
Environment
Better Human
Relations
Easy solution to
difficult problems
Satisfying
social needs of
workers

12. Unsystematic
Communication
 Information not in order
 Not necessary reaches
the concerned person
Un reliable source
of information
 Information
Undependable
 No action can be
taken with this
information