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COMM 202
T31&T32
Wednesday 12pm - 2pm
Sarah Brennan
Week 4 Week 5 Week 6
CLASS:
Intro to Skills
Matrix
CLASS:
Skills Matrix
Presentations
CLASS:
Resume &
Cover Letter
DUE:
Job Posting
Assignment
DUE:
Skills Matrix
Draft
DUE:
Skills Matrix
Feb 10 (6+2 stories)
Thats less than one story per day!
What do YOU want
out of this course?
It starts with
YOUR stories!
Strengths Skills
RELATOR — Teamwork, conflict management
MAXIMIZER — Initiative, awareness
FUTURISTIC — Planning, willingness to learn
IDEATION — Creative, innovative
STRATEGIC — Leadership, analytic
S-T-A-R Format
SITUATION
TASK
ACTION
RESULT
LINK
The WHO? WHAT? WHERE? WHEN?
Set the scene
The WHY?
The objective, obstacle or issue you had to conquer
The HOW?
What did you consider/do to overcome the situation
What skills were applied — you vs. team
The OUTCOME
What was the result of your (teams) actions?
The LESSON
How is this relevant to the employer?
Show how what you learned & what you took away
The BIG Picture
Resume
Cover Letter
Interview
Skills Matrix
Your Resume,
Cover Letter, and
Interview are the
Lego blocks to
building your
dream job
Your Skills Matrix
is the foundation
Skills Matrix …
Skills Matrix
Situation Task Action Result Link
I was the Event
Assistant at
GranFondo
Canada,
managing the
recruitment of
volutneers.
I was responsible
for recruiting 900
volunteers. Our
focus was on
creating an
engagement
program to
ensure the
volunteers felt
valued and
appreciated.
Each newly registered
volunteer received a
personalized phone call
from myself to welcome
them onto the team while
addressing any specific
needs or concerns. I
maintained regular
communication through a bi-
monthly newsletter
announcing contests and
providing event updates. As
the event date approached,
I created and released a 6-
page training guide — a
concise summary of their
roles and responsibilities,
my contact information, and
an overview of the event.
I was able to
measure
engagement by
tracking a retention
rate of 80% on the
event day while also
collecting qualitative
feedback from
volunteers through
insightful
conversations.
Through this
experience I learned
the importance of
building relationship
with volunteers so
they feel valued and
know their efforts are
greatly appreciated.
… Cover Letter …
Cover Letter
During my internship as the volunteer coordinator
for GranFondo Canada, I implemented an
engagement program for 900 volunteers. Each
newly registered volunteer received a
personalized phone call from myself to welcome
them onto the team while addressing any specific
needs or concerns. I maintained regular
communication through a bi-monthly newsletter
announcing contests and providing event
updates. As the event date approached, I
created and released a 6-page training guide —
a concise summary of their roles and
responsibilities, my contact information, and an
overview of the event. I was able to measure
engagement by tracking a retention rate of 80%
on the event day while also collecting qualitative
feedback from volunteers through insightful
conversations. Through this experience I learned
the importance of building relationship with
volunteers so they feel valued and know their
efforts are greatly appreciated.
… & Resume.
Resume
Obtained an overall 80%
retention rate for the volunteer
program through consistent and
personalized communication.
Failure Format
SITUATION MIS-STEPS FAILURE LESSON ACTION
The WHO?
WHAT?
WHERE?
WHEN?
Explain the
context
What did I do
wrong?
How am I
accountable
for the
mistakes
made?
What
happened as
a result of my
actions?
What did I
learn through
this failure?
Why are you
better for it?
How did you
overcome the
failure?
OR
What will you
do moving
forward?
Failure Stories
• Story clearly indicates what went wrong and
accountability is taken
• Majority of story focuses on lessons learned —
personal & professional development
• Student shows what would be done differently if
faced with a similar situation
• GOAL: Be authentic, humble, & accountable
An Example…
4 - Excellent
Student has
demonstrated an
excellent standard in
stories. The diversity
and quality of stories
and proof of CAN/
WANT/FIT is clearly
apparent.
3 - Good
Student has begun
to build a solid
foundation for their
resume/cover letter
and interview prep
moving forward. The
diversity and quality
of stories and proof
of CAN/WANT/FIT is
apparent however is
not exceptional.
2 – Satisfactory
Student has a start
to understanding
their CAN/WANT/FIT
to a specific posting
though needs to be
further developed.
1 – Unsatisfactory
Student may
struggle to prove
their CAN/WANT/FIT
to a specific job
posting given the
limited knowledge
provided.
Weight
6 Positive STAR
Stories
Story meets all of the
criteria of STAR
listed above and is:
Logical
Concise
Employer Centric
Story meets the
majority of the
criteria of STAR
listed above and is:
Logical
Concise
Employer Centric
Story is complete
and meets the
majority of the
criteria of STAR
listed above
however does not
meet one or more of
the following:
Logical
Concise
Employer centric
Story is either
incomplete or does
not clearly cover
STAR format.
X6
6x4=
24 marks possible
2 Failure Stories Story outlines the
situation, mis-
steps and lessons
learned. Personal
accountability and
reflection is very
clearly evident.
Majority of the
answer is focused
on the lesson
learned.
Story outlines the
situation, mis-
steps and lessons
learned. Personal
accountability and
reflection is
apparent. Part of
the answer is
focused on the
lesson learned.
Story outlines the
situation, and what
went wrong.
However personal
accountability is not
proven and/or
student does not
have “Plan B” if
faced with this
situation again.
Student fails to
outline story and
lesson
X2
2x4=
8 marks possible
Remember, stories can
come from ANYWHERE!
Activity
1) Take 5 minutes to brainstorm a story in STAR format
2) Pair up and share your story
• Applicant — 2 minutes to tell story
• Interviewer — 1 minute to give feedback
• Is it specific enough?
• Is the skill relevant?
• Is there any missing information?
• Is it confusing? Does the story flow?
• Is the story relevant for an interview?
Action Items
1. SKILLS MATRIX due next week — 3 STAR Stories + 1 Failure
2. Next week is TUTORIAL
3. OFFICE HOURS start next week
4. Come see me if you are not receiving
WEEKLY EMAILS

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Comm 202 Skills Matrix - Brennan

  • 1. COMM 202 T31&T32 Wednesday 12pm - 2pm Sarah Brennan
  • 2.
  • 3. Week 4 Week 5 Week 6 CLASS: Intro to Skills Matrix CLASS: Skills Matrix Presentations CLASS: Resume & Cover Letter DUE: Job Posting Assignment DUE: Skills Matrix Draft DUE: Skills Matrix Feb 10 (6+2 stories) Thats less than one story per day!
  • 4. What do YOU want out of this course?
  • 5.
  • 7. Strengths Skills RELATOR — Teamwork, conflict management MAXIMIZER — Initiative, awareness FUTURISTIC — Planning, willingness to learn IDEATION — Creative, innovative STRATEGIC — Leadership, analytic
  • 8. S-T-A-R Format SITUATION TASK ACTION RESULT LINK The WHO? WHAT? WHERE? WHEN? Set the scene The WHY? The objective, obstacle or issue you had to conquer The HOW? What did you consider/do to overcome the situation What skills were applied — you vs. team The OUTCOME What was the result of your (teams) actions? The LESSON How is this relevant to the employer? Show how what you learned & what you took away
  • 9. The BIG Picture Resume Cover Letter Interview Skills Matrix Your Resume, Cover Letter, and Interview are the Lego blocks to building your dream job Your Skills Matrix is the foundation
  • 10. Skills Matrix … Skills Matrix Situation Task Action Result Link I was the Event Assistant at GranFondo Canada, managing the recruitment of volutneers. I was responsible for recruiting 900 volunteers. Our focus was on creating an engagement program to ensure the volunteers felt valued and appreciated. Each newly registered volunteer received a personalized phone call from myself to welcome them onto the team while addressing any specific needs or concerns. I maintained regular communication through a bi- monthly newsletter announcing contests and providing event updates. As the event date approached, I created and released a 6- page training guide — a concise summary of their roles and responsibilities, my contact information, and an overview of the event. I was able to measure engagement by tracking a retention rate of 80% on the event day while also collecting qualitative feedback from volunteers through insightful conversations. Through this experience I learned the importance of building relationship with volunteers so they feel valued and know their efforts are greatly appreciated.
  • 11. … Cover Letter … Cover Letter During my internship as the volunteer coordinator for GranFondo Canada, I implemented an engagement program for 900 volunteers. Each newly registered volunteer received a personalized phone call from myself to welcome them onto the team while addressing any specific needs or concerns. I maintained regular communication through a bi-monthly newsletter announcing contests and providing event updates. As the event date approached, I created and released a 6-page training guide — a concise summary of their roles and responsibilities, my contact information, and an overview of the event. I was able to measure engagement by tracking a retention rate of 80% on the event day while also collecting qualitative feedback from volunteers through insightful conversations. Through this experience I learned the importance of building relationship with volunteers so they feel valued and know their efforts are greatly appreciated.
  • 12. … & Resume. Resume Obtained an overall 80% retention rate for the volunteer program through consistent and personalized communication.
  • 13. Failure Format SITUATION MIS-STEPS FAILURE LESSON ACTION The WHO? WHAT? WHERE? WHEN? Explain the context What did I do wrong? How am I accountable for the mistakes made? What happened as a result of my actions? What did I learn through this failure? Why are you better for it? How did you overcome the failure? OR What will you do moving forward?
  • 14. Failure Stories • Story clearly indicates what went wrong and accountability is taken • Majority of story focuses on lessons learned — personal & professional development • Student shows what would be done differently if faced with a similar situation • GOAL: Be authentic, humble, & accountable
  • 16. 4 - Excellent Student has demonstrated an excellent standard in stories. The diversity and quality of stories and proof of CAN/ WANT/FIT is clearly apparent. 3 - Good Student has begun to build a solid foundation for their resume/cover letter and interview prep moving forward. The diversity and quality of stories and proof of CAN/WANT/FIT is apparent however is not exceptional. 2 – Satisfactory Student has a start to understanding their CAN/WANT/FIT to a specific posting though needs to be further developed. 1 – Unsatisfactory Student may struggle to prove their CAN/WANT/FIT to a specific job posting given the limited knowledge provided. Weight 6 Positive STAR Stories Story meets all of the criteria of STAR listed above and is: Logical Concise Employer Centric Story meets the majority of the criteria of STAR listed above and is: Logical Concise Employer Centric Story is complete and meets the majority of the criteria of STAR listed above however does not meet one or more of the following: Logical Concise Employer centric Story is either incomplete or does not clearly cover STAR format. X6 6x4= 24 marks possible 2 Failure Stories Story outlines the situation, mis- steps and lessons learned. Personal accountability and reflection is very clearly evident. Majority of the answer is focused on the lesson learned. Story outlines the situation, mis- steps and lessons learned. Personal accountability and reflection is apparent. Part of the answer is focused on the lesson learned. Story outlines the situation, and what went wrong. However personal accountability is not proven and/or student does not have “Plan B” if faced with this situation again. Student fails to outline story and lesson X2 2x4= 8 marks possible
  • 17. Remember, stories can come from ANYWHERE!
  • 18. Activity 1) Take 5 minutes to brainstorm a story in STAR format 2) Pair up and share your story • Applicant — 2 minutes to tell story • Interviewer — 1 minute to give feedback • Is it specific enough? • Is the skill relevant? • Is there any missing information? • Is it confusing? Does the story flow? • Is the story relevant for an interview?
  • 19. Action Items 1. SKILLS MATRIX due next week — 3 STAR Stories + 1 Failure 2. Next week is TUTORIAL 3. OFFICE HOURS start next week 4. Come see me if you are not receiving WEEKLY EMAILS