COMM 100 Chpt 1 Communicating in the Digital Age Workplace
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This document discusses how the digital revolution has changed workplace communication. It notes that solid communication skills are now more important than ever due to the rise of digital technologies. As a result of these changes, workplaces have become more globally connected, team-oriented, and dependent on virtual communication. Writing skills are especially crucial given the increased volume and broader audiences associated with digital messaging.
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'Net'-working in the 21st Century: Opportunity or Challenge?
'Net'-working in the 21st Century: Opportunity or Challenge?
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Mentoring Through Generational & Digital Differences
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The Disruptive Nature of Digital Learning: Ten Things We've Learned
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The Modern Digital Learning Landscape: 5 Tips To Engage Gen Z and Millennial ...
Ringing the changes: transforming teams and technologies
Ringing the changes: transforming teams and technologies
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Social Learning Snapshot Survey: The Performance Hub
Innovative Learning Technology in a Social and Experiential World
Innovative Learning Technology in a Social and Experiential World
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E commerce e-learning to overcome post covid-19 challenges
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Crossing the Higher Education Chasm - Russell Glass
Lead by Letting Go: Launching Success in a Time of Change
Lead by Letting Go: Launching Success in a Time of Change
Master's Degree in Social Media - Information Packet
Master's Degree in Social Media - Information Packet
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Voice Markers and Signal Phrases
This document discusses how to properly integrate quotations into academic writing. It outlines three main methods: 1) using a signal phrase followed by a comma and the quotation; 2) writing a complete sentence followed by a colon and the quotation; and 3) integrating part of the quotation into the writer's own complete sentence. The document also provides examples of common signal phrases and recommends varying verb choices in signal phrases for improved writing.
Keegan S: "Dear Walt"
Connie Fife reflects on Walt Whitman's poetry and ideals in her poem "Dear Walt". She imagines that Whitman believed poetry could transform an unjust democracy into something beautiful. However, Fife argues that little has actually changed and poetry may not be able to escape metaphors or change foundations "whose foundation digs into the bones of her original people". While nothing could drive away Whitman's spirit, Fife questions if there is a place for dead poets and if escaping metaphor or changing democracy is truly possible.
COMM 100 Chpt 13 Interviews and Follow-Up
This document provides an overview of the job interview process. It explains that interviews allow employers to assess abilities and fit, while allowing employees to demonstrate potential and determine fit. Different interview types like screening, panel, and group interviews are described. The document outlines important pre-interview preparations like researching the company and cleaning up online profiles. During the interview, it recommends arriving early, maintaining confident body language, and avoiding distractors. Post-interview follow ups like thank you notes are also emphasized. Key questions employers may ask, including situational and behavioral questions, are reviewed.
COMM 100 Chpt 12 Resumes and Cover Letters
The document discusses resumes and cover letters. It recommends using a chronological resume that is 1-2 pages, with a legible font of at least 11 points. The resume should be tailored for applicant tracking systems by including keywords from the job description. Cover letters should follow the AIDA model to grab attention, spark interest, create a desire, and inspire action. They should not just summarize the resume but show fit for the position.
COMM 100 Chpt 12 The Job Search
The document discusses strategies for conducting a job search, including identifying interests and qualifications, exploring opportunities through student employment centers, job sites, company websites and professional organizations. It also recommends networking through social media, developing a personal network, and building a personal brand. References are provided for additional resources.
COMM 100 Chpt 11 Designing Visual Presentations
The document discusses different types of visual aids that can be used in presentations such as flipcharts, handouts, infographics, video, props and slides. It provides the pros and cons of each visual aid type. The document then discusses how to design effective visual presentations, including analyzing the audience and purpose, organizing content and designing visuals, revising and proofreading, and practicing. The key steps outlined are to analyze the audience and purpose, organize and design visuals around key messages, and revise and proofread the presentation.
COMM 100 Chpt 11 Delivering Your Presentation
The document discusses effective techniques for delivering presentations, including building rapport with the audience, using proper nonverbal communication like maintaining eye contact and facial expressions, and employing verbal signposts. It provides tips for gaining audience attention through promises, drama, movement, questions and visual aids. Recommendations are given for delivery methods like selective memorization and rehearsal, as well as techniques to use before, during and after such as preparing thoroughly, maintaining eye contact, summarizing main points and allowing pauses.
COMM 100 Chpt 11 Preparing and Organizing Presentations
This document discusses preparing and organizing effective presentations in business. It emphasizes analyzing the purpose and audience for the presentation. Common business presentation types are identified such as briefings, reports, webinars and virtual presentations. Guidance is provided on how to effectively structure a presentation, including capturing attention in the opening, covering main points in the body and summarizing key themes in the conclusion. The importance of strong oral presentation skills for business is highlighted.
COMM 100 Chpt 10 Teams, Conflict, and Leadership
The document discusses key aspects of effective business communication including the importance of teams, handling conflict, and different leadership styles. It notes that teams can lead to better decisions, faster responses, increased productivity and improved morale. Characteristics of successful teams include being small and diverse while agreeing on goals. The document also explores different types of conflict and how leaders should communicate depending on their style, whether transactional, transformational, shared, or servant leadership.
COMM 100 Chpt 10 Communicating Professionally in Person
This document discusses effective communication skills for the workplace. It covers topics like using your voice properly, having appropriate conversations, different communication styles (passive, assertive, aggressive), listening skills, nonverbal cues, giving and receiving criticism constructively. The key lessons are how to communicate professionally in person, make conversations meaningful, understand different styles, and give/receive criticism respectfully to improve performance.
COMM 100 Chpt 10 Professionalism in the Workplace
This document discusses professionalism in the workplace. It identifies six dimensions of professional behavior: courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and diligence, and sharing and collegiality. The document also discusses how incivility in the workplace can negatively impact work performance and productivity by decreasing work effort, creativity, and helpfulness. Some common forms of incivility are discussed such as neglecting to turn off cellphones and taking credit for others' work. The document provides recommendations for combating incivility through positive language, managing electronic communications, and gathering feedback.
COMM 100 Chpt 10 Phone, Voice Mail, and Meetings
This document discusses professional telephone etiquette, voice mail usage, and best practices for meetings. It recommends planning phone calls in advance, keeping calls brief but polite, and avoiding phone tag. When leaving voice mail, speak slowly and clearly, and be prepared, concise, professional, and careful with confidential information. For meetings, the document suggests preparing an agenda, starting and ending on time, summarizing discussions and delegating tasks. It also provides tips for virtual meetings such as checking technology and establishing ground rules.
COMM 100 Chpt 9 Proposals and Formal Reports
This document discusses proposals and formal reports in business communication. It describes different types of proposals, including informal or formal, internal or external, and solicited or unsolicited proposals. It also outlines the typical components of informal proposals. The document then reviews the process for preparing and writing a formal business report, including determining the scope and purpose, anticipating audience needs, drafting a work plan, conducting research, organizing conclusions, and designing graphics. It provides details on the typical structure and components of a formal business report, including the front matter, body, back matter, and references.
COMM 100 Chpt 8 Writing Informal Reports
The document discusses writing informal reports. It provides guidance on key elements of informal reports such as being short (~10 pages), usually internal, and solving problems or providing services. It outlines that informal reports should include a problem statement to identify the issue being addressed and a purpose statement to define the report's scope. Data can be gathered through various means such as company records, observations, surveys, interviews, and secondary research. The document also provides tips for organizing the report such as using clear heading hierarchies and descriptive yet concise headings.
COMM 100 Chpt 9 Collecting Data
The document discusses methods for collecting data from primary and secondary sources for business reports. It identifies secondary sources as including books, periodicals, the internet and databases. Tips are provided for online searching, including using Google Scholar and advanced search techniques. It also provides criteria for evaluating the credibility of secondary sources. Methods of generating primary data through surveys, interviews, observation and experimentation are presented. Examples of a survey and evaluating websites are also included. The document concludes with a summary of learning how to effectively collect data from primary and secondary sources.
COMM 100 Chpt 9 Documenting Data
The document discusses best practices for summarizing and paraphrasing sources, including providing concise summaries, restating ideas in your own words, and citing sources properly to avoid plagiarism. It also reviews APA style guidelines for formatting papers, in-text citations, and reference lists.
COMM 100 Chpt 9 Converting Data to Graphics
This document discusses different types of visual aids and graphics that can be used to convert data into meaningful representations. It describes tables, bar charts, line charts, pie charts, and flow and organization charts. Tables organize quantitative data in columns and rows. Bar charts compare items or show changes over time. Line charts show changes over time. Pie charts visualize parts of a whole. Flow charts clarify procedures and organization charts show chains of command. The document emphasizes that effective graphics clarify data, make numerical data meaningful, create visual interest, simplify complex ideas, and make concepts easier to remember.
COMM 100 Chpt 8 Types of Informal Reports
This document discusses types of informal reports used in business communication. It describes the difference between information reports, which present descriptive data, and analytical reports, which interpret and analyze data. Common informal reports include conference reports, progress reports, minutes reports, summary reports, recommendation reports, feasibility reports, and yardstick reports. Each report type is used for a different purpose, such as providing an overview of a meeting, updating progress, summarizing information, or making recommendations. Examples and image sources are also provided.
COMM 100 Chpt 8 Business Reports
This document discusses different types of business reports. It defines a report as a persuasive document used to solve problems, provide services, or sell products. Reports can be informal or formal, information or analytical, direct or indirect. Different report formats are discussed, including electronic, letter, memo, digital, infographic, and manuscript. The document also distinguishes between solicited and unsolicited, internal and external reports. It provides examples of Cisco internet reports and concludes with a summary of the key points covered.
COMM 100 Chpt 7 Writing Strategies for Delivering Negative News
There are three common situations that require delivering negative news: negative, persuasive, and routine. When conveying negative news, the goals are to be thorough but clear, professional, sensitive, fair, and maintain friendly relations. It is important to deal with negative situations immediately and personally. There are two main strategies for delivering negative news - direct and indirect. The direct strategy involves stating the bad news directly, then explaining the reasons, and closing pleasantly. The indirect strategy is used when the news is upsetting or could provoke a hostile reaction - it involves opening with a buffer, then presenting the reasons, cushioning the bad news, and closing pleasantly.
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COMM 100 Chpt 1 Communicating in the Digital Age Workplace
- 1. Module 1, Lesson 1 Communicating in the Digital-Age Workplace Adapted from NETA PowerPoint for Essentials of Business Communication by Lisa Jamieson
- 2. What Employers Want: Soft Skills and Professionalism Image source
- 3. Solid Communication Skills: Your Path to Success Strong communication skills = competitive advantage Image source What are your strengths and weaknesses as a communicator?
- 4. Rise of the Digital Revolution Image source
- 5. The Digital Revolution: Writing Skills Matter More Than Ever • More messages • Larger audience Image source
- 6. The Digital Revolution: Continued • Importance of social media • Technical fields not exempt Image source
- 7. How has the workplace changed as a result of the digital revolution? Image source Image source
- 8. The Information-Age Workplace • Rapidly changing technologies • “Anytime, anywhere” • Work groups and virtual teams Image source
- 9. The Information-Age Workplace: Continued • Flat hierarchies • Global competition • Ethics Image source
- 10. Summary • The digital revolution has changed the way our workplaces are structured and how we communicate. • As a result, solid communication skills are more important than ever and will improve your career prospects.
- 11. References Guffrey, M. E., Loewy, D., & Almonte, R. (2019). Essentials of business communication (9th Canadian Edition). Nelson. Hodson, R. (2018, November 29). Digital revolution. Nature 563(7733). https://media.nature.com/original /magazine-assets/d41586-018-07500-z/d41586- 018-07500-z.pdf Jamieson, L. (2019). Chapter 1: Communicating in the digital-age workplace [PowerPoint slides]. Nelson.
- 12. Image Sources Distel, A. (2019). [Three men talking at desk.] [Photograph.] Unsplash. https://unsplash.com/photos/mpN7xjKQ_Ns Hirshi, A. (2019). [Man and woman in office.] [Photograph.] Unsplash. https://unsplash.com/photos/W7aXY5F2pBo Jordan, B. (2020). [iPhone home screen.] [Photograph.] Unsplash. https://unsplash.com/photos/LPZy4da9aRo [Man presenting to four coworkers.] [Photograph.] (2015). Presentationgeeks. https://presentationgeeks.com/blog/dynamic-business-presentations/ NeONBRAND. (2017). [Facebook buttons.] [Photograph.] Unsplash. https://unsplash.com/photos/I6wCDYW6ij8 NESA. (2018). [Man and woman looking at computer screen.] [Photograph.] Unsplash. https://unsplash.com/photos/IgUR1iX0mqM Science and Technology Facilities Council. (2018). A brief history of the digital revolution. [Infographic.] In “Rise of the Machines.” https://stfc.ukri.org/news-events-and- publications/features/rise-of-the-machines/
- 13. Image Sources Weiner, M. (n.d.) [Don’s burger presentation.][Film frame.] From Mad Men. https://why.ryerson.ca/mad-men-marketing-myths/ [Workers connected globally.][Illustration.] (2019). Peterson Institute for International Economics. https://www.piie.com/microsites/globalization/what-is-globalization
Editor's Notes
- Communicate Work well with others Solve problems Make ethical decisions Appreciate diversity Soft skill ability equals career success
- Gives an edge over other competitors Oral and written communication skills among the top choices in new hires Because communication skills are learned, you control how well you communicate!
- Messages reach potentially huge audiences Employers seek broader range of skills
- Businesses use a variety of media Facebook, Twitter, Instagram, YouTube, etc. Technical fields require strong communication skills Communicate with others and explain work clearly
- Flattened management hierarchies Fewer layers of management Heightened global competition Highly developed intercultural skills Renewed emphasis on ethics Greater accountability