1. :: SIX MINUTES AND FORTY SECONDS
ON COACHING SKILLS
Alec McPhedran
Skills Channel TV
2. Who are… We specialise in creative training.
coaching and facilitation
We are experts about skills
development
We focus on
leadership, strategy, management
and personal development
We help businesses and
individuals change and grow
Our aim is to help people achieve
3. TRAINING
Being instructed on what to do,
sometimes all together
COACHING MENTORING
One to one development Guidance, wisdom, challe
on a specific skill, mainly nge and support on the
being asked person
4. Developing People
Often the line
manager and
normally TRAINING Often a senior
with a focus on manager or
Job Performances specialist, typ
ically
concerned
with the
person
INDIVIDUAL
COACHING MENTORING
McPhedran 2006
5. Coaching
Coaching is unlocking a person’s
potential to maximise their own
performance; helping them to learn
rather than teaching them.
Timothy Gallwey, The Inner Game
Building awareness, responsibility
and self-belief is the goal of a coach.
Sir John Whitmore,
Coaching for Performance
6. Aspect Coach Mentor
Focus Performance Individual
Role Specific agenda Facilitator with no agenda
Relationship Comes with the job Usually Self Selecting
Source of Position Perceived Value
Influence
Personal Teamwork/Performa Affirmation/Learning
Returns nce
Arena Task related Life
7. Aspects of Coaching
To balance the use
of your key skills
The ability to
effectively manage
the session
8. Types of Coaching
Life Coaching
Business Coaching
Executive Coaching
Career Coaching
Personal Coaching
Conflict Coaching
Group Coaching
Sports Coaching
10. Active Listening
Paraphrasing
Listening
attentively
Concentrating on
words and tonality
Summmarising
Checking
understanding
11. Questioning
Open Ended - Tell me about…
Explain to me…
Describe to me…
Who, what, why, where,
when and how
Probing - Exploring more detail
Direct - Seeking specific information
Closed - Yes or No response
12. Key Questions
WHO
WHAT
WHY
WHERE
WHEN
HOW
13. Managing the Coaching
Session with GROW
CLARIFY
GOAL
WHAT EXPLORE
WILL REALITY
THEY DO?
GENERATE
OPTIONS
Graham Alexander, Alan Fine
and Sir John Whitmore
14. Managing the Coaching
Session with GROW
CLARIFY
GOAL
Establish the session goal
Make it appropriate to the time available
Use SMART where appropriate
Help the individual to identify
The Goal may change during the session
Review at the end of the session
Graham Alexander, Alan Fine
and Sir John Whitmore
15. Managing the Coaching
Session with GROW
EXPLORE
REALITY
What have you tried so far?
What has worked/not worked?
Why is this important?
Who is involved and why?
Deadlines, facts, budgets, resources?
How important is this to you?
Graham Alexander, Alan Fine
and Sir John Whitmore
16. Managing the Coaching
Session with GROW
GENERATE
OPTIONS
Brainstorm ideas
Be incredibly creative too
Think about some scope for selecting
options
Force Field Analysis each key option
Select Option A and back up Option B
Graham Alexander, Alan Fine
and Sir John Whitmore
17. Managing the Coaching
Session with GROW
WHAT
WILL
THEY DO?
Clarify actions THEY will take
Deadlines and results
Discuss Success Criteria
Support available
When and how will the actions be
reviewed?
Graham Alexander, Alan Fine
and Sir John Whitmore
18. Benefits of Coaching
You have the opportunity to
coach every day
Cheaper than training
Focus is on a specific topic for
individuals
Develops your skills
19. Six Minutes and Forty Seconds
on Coaching Skills
Effective use of
Questioning, Listening and
Summarising
Managing the session
through GROW
Ask rather than Tell