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  1. 1. Practical Coaching Skills for Managers (DA1067 )9 Traits of Effective Teams (dvd- 41042DVD or cd 10292CD)New Relationship Strategies (14321CD )Assertive Communication (dvd 41104DVD or cd 10173CD )Strength Finder 2.0 (Amazon)Use Discount Code 2316
  2. 2. What is Difference Between Managing & Coaching?Managing has to do with things— Projects, materials, time and moneyCoaching has to do with people— People respond enthusiastically to coaching
  3. 3. What is Coaching?Technical definitionA coach is a person responsible for guiding people to winning results through a continuing process of discovering each individual’s strengths and weaknesses, and then matching information, resources, advice and understanding to those strengths and weaknesses.
  4. 4. What is Coaching?Real-world definitionA coach needs to know who you are, what you can and cannot do, what your goals are and how to help you achieve them.
  5. 5. What is Coaching?The coach brings real objectivityEmotional distance can provide clarity
  6. 6. What is Coaching?All performance can be enhancedBad, good, even great performanceYour role as coach is to identify areas for improvement as measured against predetermined performance standardsGuide and encourage desired change
  7. 7. What is Coaching?The coach keeps the individual and team focused on the goalsYou give people a clear answer to “Why am I doing this?”— Goals must be properly constructed— Work must center on reaching goals
  8. 8. Benefits to the CoachMore productiveLess stressImproves leadership skillsDepartment/team working more effectivelyIncrease loyalty and commitmentMore satisfying relationships
  9. 9. Benefits to OthersMore productiveBetter leverage of strengthsCoaching assists individual with minimizing impact of weaknessesOpportunity to grow, develop and advance
  10. 10. Keys to CoachingBy asking the right questions, the coach can utilize the experiences and insights of all the team playersDraw people inLet them participate in the process
  11. 11. Keys to CoachingLeave some of the decision making up to themThey’re much more likely to buy into the goals that the team is trying to achieve than if they’re just continuously told the what, how and when
  12. 12. Coaching Model
  13. 13. Steps for Effective Coaching1. Assess where the person is now2. Determine the individual’s goals and expectations3. Develop a plan to achieve the goals4. Implement the plan5. Evaluate the performance6. Give feedback
  14. 14. Assess Where the Person is NowSkillsJob knowledgeAttitude and satisfaction
  15. 15. Determine the individual’s goalsand expectationsAre the goals and expectations reasonable?Is there a realistic timeline?Are the goals measurable, quantifiable and attainable?
  16. 16. Develop a plan to achieve thegoalsTraining — What kind?• Technical skills• Team skills• Personal skills
  17. 17. Develop a plan to achieve thegoalsTraining — How can it be taught?Modeling/mentoringClassroom/seminar on siteOutside trainingAudio/videoColleges/universities/adult ed.
  18. 18. Develop a plan to achieve thegoalsTraining — When should it be taught?Closely related to implementation of new skillsOn the jobRegularly and continuously
  19. 19. Implement the planTaking actionTaking chances
  20. 20. Evaluate the performanceMeasured against the standard
  21. 21. Give feedbackKeep it focused on achieving the goal of continuous improvement
  22. 22. More Aspects of Good Listening Listen “between the lines” Focus on the speaker – entirely Use silence effectively Look at it from their standpoint, addressing feelings before facts Ask open-ended questions for clarification and elaborationResource for Your ACTion Plan:Active
  23. 23. Unmotivated EmployeeDoes the employee just not want to work?— People get excited about work they enjoy— People can find enjoyment through being challenged
  24. 24. Unmotivated Employee— Focus on group and personal goals to see if there’s any overlap or alignment that the person hasn’t recognized— Ask enough questions
  25. 25. Know-it-All EmployeeIn order to redirect the person, focus on the goals of the whole group as well as on individual goalsIf the know-it-all is wrong, ask enough questions that it becomes apparent
  26. 26. Know-it-All EmployeeIncrease the employee’s responsibility to prevent meddlingConfront the behavior before it causes problems with others
  27. 27. “BALTY” (Been Around LongerThan You )Communicate often how you appreciate the person’s contribution to the teamLet the person know that he or she makes a difference, that his or her talents are welcomed
  28. 28. “BALTY” (Been Around LongerThan You )Ask what the person would like to do differentlySeek the person’s advice and use it whenever you canMake the person a resident expert
  29. 29. “BALTY” (Been Around LongerThan You )Encourage other team members to go to the person and look to him or her for experience and expertise— The person will feel more valued by the team— Make the person a mentor or trainer for the group