The document outlines learning objectives and key concepts from a chapter on organizational behavior. It defines biographical characteristics and two types of ability - dimensions of intellectual ability and physical ability. It discusses the ability-job fit and theories of learning, including concepts like unconditioned stimulus, reinforcement, and different schedules of reinforcement. It also describes applications of organizational behavior modification like using rewards to reduce absenteeism or self-management to reduce external control.

1. ORGANIZATIONAL BEHAVIOR S T E P H E N P. R O B B I N S W W W . P R E N H A L L . C O M / R O B B I N S T E N T H E D I T I O N © 2003 Prentice Hall Inc. All rights reserved. PowerPoint Presentation by Charlie Cook

2. AFTER STUDYING THIS CHAPTER, YOU SHOULD BE ABLE TO: Define the key biographical characteristics. Identify two types of ability. Shape the behavior of others. Distinguish between the four schedules of reinforcement. Clarify the role of punishment in learning. Practice self-management Exhibit effective discipline skills. L E A R N I N G O B J E C T I V E S

3. Biographical Characteristics

4. Ability

5. Dimensions of Intellectual Ability Number aptitude Verbal comprehension Perceptual speed Inductive reasoning Deductive reasoning Spatial visualization Memory E X H I B I T 2-1

6. Physical Ability

7. Nine Physical Abilities Other Factors Body coordination Balance Stamina Strength Factors Dynamic strength Trunk strength Static strength Explosive strength Flexibility Factors Extent flexibility Dynamic flexibility E X H I B I T 2-2

8. The Ability- Job Fit Ability-Job Fit Employee’s Abilities Job’s Ability Requirements

9. Learning Learning Involves change Is relatively permanent Is acquired through experience

10. Theories of Learning Key Concepts Unconditioned stimulus Unconditioned response Conditioned response

11. Theories of Learning (cont’d) Key Concepts Reflexive (unlearned) behavior Conditioned (learned) behavior Reinforcement

12. Theories of Learning (cont’d) Key Concepts Attention processes Retention processes Motor reproduction processes Reinforcement processes

13. Theories of Learning (cont’d) Key Concepts Reinforcement is required to change behavior. Some rewards are more effective than others. The timing of reinforcement affects learning speed and permanence.

14. Schedules of Reinforcement

15. Schedules of Reinforcement (cont’d)

16. Schedules of Reinforcement E X H I B I T 2-4 Fixed-ratio

17. Intermittent Schedules of Reinforcement E X H I B I T 2-5a

18. Intermittent Schedules of Reinforcement (cont’d) E X H I B I T 2-5b

19. Behavior Modification Problem-solving Model Identify critical behaviors Develop baseline data Identify behavioral consequences Apply intervention Evaluate performance improvement

20. OB MOD Organizational Applications Well Pay versus Sick Pay Reduce absenteeism by rewarding attendance, not absence. Employee Discipline The use of punishment can be counter-productive. Developing Training Programs OB MOD methods improve training effectiveness. Self-management Reduces the need for external management control.