1. ROSETTA REDDICK
900 Broward Rd Apt. 82
Jacksonville, Florida 32218
(904)729-9115
rosetta_reddick@yahoo.com
Highlights and Skills:
 General Office skills Including Faxing Copy Machine, Answer Phones and Typing
 Excellent Leadership training skills and team-oriented and reliable
 Ability to manage multi-faceted tasks simultaneously without compromising quality
 Decisive and direct yet flexible in responding to a changing Organizational needs
 Excellent interpersonal communication and time management skills
 Attention to details
 Adapt at Problem Solving, Conflict Resolution and Customer Rapport
 Excellent Written and Oral Communication Skills
 Consistently Exceeding Sales Goals
 Highly Motivated and Goal Oriented
 Critical thinking
 Time Management
 Ability to work with minimal supervision
 Verbal and written communication skills
Professional Summary:
 Conferred with customers by telephone or in person in order to provide information
about products and services, to take orders or cancel accounts, or to obtain details
of complaints
 Keep records of customer interactions and transactions, recording details of
inquiries, complaints, and comments, as well as actions taken
 Resolved customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, and adjusting bills
 Checked to ensure that appropriate changes were made to resolve customers'
problems
 Contacted customers to respond to inquiries or to notify them of claim investigation
results and any planned adjustments
 Refer unresolved customer grievances to designated departments for further
investigation.
 Determine charges for services requested, collect deposits or payments, or
arrange for billing.
 Complete contract forms, prepare change of address records, and issue service
discontinuance orders, using computers.
 Obtained and examined all relevant information to assess validity of complaints
and to determine possible causes, such as extreme weather conditions that could
increase utility bills

2. Work History:
Wal-Mart Jacksonville, FL
07/2014-03/2016
Started as a front end cashier and soon was promoted to Money Center/Customer
Service where we cashed checks including government and some payroll, bill
payments, money grams, money orders and we also did customer returns.
Randstad Staffing Jacksonville, FL
06/2012- 10/2012
Take claim calls from customers with Auto, and Fire claims using windows, lotus, outlook
and other systems with the ability to Multi- task and navigate through the computer with
ease.
Wal-Mart Jacksonville, FL
Cashier 05/2009 to 08/2010
Cash handling daily, cashing pay roll and income tax checks, bill payments, money
orders, and also money grams.
Spherion (ING) Jacksonville, FL
Customer Service Representative 09/2008 to 11/2008
Customer service rep. Agent to update information / data entry enrolling participants for
end of the year health and welfare benefits such as, medical, dental, and vision, and life
events eligibility.
Hess Corporation Jacksonville, FL
Sales Associate 07/2007- 04/2008
Cashier handled cash daily money drops every hour count money draw at beginning and
end of shift.
Cingular Wireless Jacksonville, FL
Customer Service Representative 10/2004- 06/2005
Inbound calls to upgrade individual or family plan taking payments over the phone using
customer credit card information
Education:
Howard D. Woodson High School Washington, D.C.
Diploma 1984 to 1985