1. Adam Mayne
7 Roland Elcock House, Barnfield Road, Wolverhampton, WV1 2FA
07909313099
Addsmayne1@hotmail.co.uk
Profile
I offer over 5 years year’s experience in customer service and telesales and am proficient at call handling, I
am a team worker, who is also able to work on my own. I have excellent attention to detail with a good
memory and a clear voice.
I am experienced at handling enquiries and complaints in a discreet and professional way, always working
to ensure customer satisfaction is a priority and problems are managed effectively and solutions found.
I am currently looking to resume my career in customer service ether over the phone or face to face.
Relevant Experience
Communication
 Over 2 years experience as a customer service assistant at Northern Rock required the ability to
communicate clearly and effectively to a diverse range of people, ensuring I built rapport quickly in
order to understand client needs and enable me to meet sales targets.
 Experience of answering incoming calls professionally and appropriately, asking relevant questions to
obtain the information required in order to process their applications correctly.
 As a complaint assistant at Victorian Bathrooms it was essential that I remained calm and
communicated effectively when experiencing challenging behaviour, dealt with complaints with
understanding and empathy, listening effectively, negotiating and coming to a positive solution to
the problem, within company policy.
Attention to Detail
 As part of my customer service role, I was required to operate an in house database system and
accurately input all client information.
 5 years as leading operator mechanic in the Royal Navy required me to have an eye for detail, fault
finding, problem solving and working with technical equipment with a hand on approach.
 I am an effective problem solver who is able to listen to colleagues or customer complaints and
requirements, with great attention to the detail, in order to then clearly communicate a
solution, liaise with different departments and process or dispatch orders.
Career history
Since completing a temporary role as a Parcel Sorter I have been actively seeking opportunities and
completing my level 2 in English.
Customer Service/Sales Desk National Express
I worked for the coach departments at Birmingham, Coventry and Wolverhampton at the ticket and
information points selling tickets and providing customer service.
Parcel sorter (DX), Barker Ross Agency, 11-02-2015 – 19-04-2015
Working in a fast paced environment, with the ability to learn the warehouse layout and the procedures of
company quickly to ensure heavy workloads and targets were met.
Liaison Unite Student Union, Hays Personnel, 12-09-2014 – 20-09-2014
Providing reception cover, excellent communication skills and offering a professional approach.
Bathroom Fitter, Self employed, 2011 – 2013
Fitting bathrooms which involved Tilling, Plumbing, attention to detail, customer service skills and Health
and Safety.
Greenlawns, 2009 – 20011
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2. Provided garden maintenance, working in all weather conditions, followed instructions and worked as
part of a team.
Colson Castors, 2007 -2009
Completed stock rotation, maintained stock levels and collected new stock, to ensure the business
production lines to continue at the speed required and liaised with colleagues to understand their stock
needs.
Customer Service/Telesales, Northern Rock, 2005 – 2007
Answering incoming calls, fact finding and understand client needs, computer skills, working to
targets, being adaptable and a quick learner.
Customer service manager, Victorian Bathrooms, 2003 – 2007
Calling customers, handling complaints, checking stock, dispatching orders and order picking.
Royal Navy Operator Mechanic (Weapons Submariner), 1997 – 2003
Operating and maintaining advanced technical equipment systems, including working with hazardous
machinery that required great care, attention to detail and knowledge of health and safety. Working shore
side in the ordinance artificer’s work shop, which involved fault finding, liaising with various internal and
external departments, organising repairs that were being completed. I worked in various office
departments where I dealt with telephone enquiries, handling complaints and providing information and
data input.
Training and Education
Level 2 in English, 2015
First aid trained (will need renewing)
Hobbies and Interests
I have been a keen sailor since the age of eleven, it is a sport that demands a lot of concentration,
awareness and self control, I also enjoy socialising with friends and family, playing and watching
football and using the internet.