1. Resume Of Qualifications
Irving J. Kelley
945 Crestmark Blvd
Lithia Springs, Ga 30122
678-592-0714
Email: irvklly@gmail.com
Experience
XPO Logistics From: 10/2015 – Present
Customer Service/Dispatch
Provide assistance by telephone to customers and business partners concerning product deliveries, returns, and exchanges in a call
center environment. Processing changes or cancellations to delivery orders. Handling customer complaints and concerns in a
professional manner. Communicatingwith customers when necessary to adviseof shipments delays and/or information necessary to
process delivery orders. Monitor progress of delivery routes with drivers throughout the Eastern U.S
NuLink Cable From: 4/2009-2/2015
Customer Service/Dispatch Coordinator
Required to handle inbound calls for existingand new customers in regards to their cable phone and internet services. Able to setup
new service,handleall billinginquires,promotenew serviceor upgradecustomer accounts.Providetech supportand troubleshooting
each service.Handled callsfromcompany serviceand installation techs in a dispatch role to make changes to equipment and u pdate
account services if needed. Responsibleto act as evening supervisor to handle any customer escalationsand complaints,determine
account credit and provided product usage instructions and to monitor call que.
Papp Clinic From: 2/2007-4/2009
Front Desk Receptionist
Required to greet and directpatients for all appointments.Collected insuranceco-pays and verify medical insurance.Schedule,cancel
or reschedule appointments. Promote receptionist floater to handle all receptionistand officeduties. Balanced daily creditcard and
cash receipts for 9 receptionists and made daily bank deposits. Assisted with all medical office needs including scheduling
appointments, handle all referrals, telephone inquiries and cashier duties and handled all building maintenance needs.
Sprint From: 8/1996-6/2009
Video Conference Specialist
Worked in call center environment to schedule and connect audio and video conferences calls. Required to handle all billing and
service requirements. Went to customer locations to repair and offer to upgrade customer equipment. Assisted in training new
Conference representatives. Performed all administrative duties including sorting mail and supporting 9 managers.
Education
WeberSt.University 9/1975 - 6/1977
OgdenHighSchool 9/1972 - /1975