1. Ana M. Aguilar
ana.agalarza@gmail.com
8702 Dalen St. Downey, CA 90242
Home: (562) 869-9704
Objective
To obtain a challenging position with a respectable growing company.
Qualifications:
Highly motivated Customer Service professional. Able to handle high volume calls with minimum
supervision. I have strong verbal, written, and listening skills. I am a proficient and determined
individual when it comes to performing my absolute best in the work environment. This is how my
excellent work and dedication to school allowed me to attend college and strive to always do my
absolute best.
Education:
PLATT College Alhambra, CA.
Current Fieldof Study: Associates Degree in Graphics Design
Whittier Adult School Whittier, CA.
FieldOf Study Completed: GED
Opportunities for Learning Long beach, CA.
FieldOf Study: General Education (High School)
Work Experience
Amvets Thrift Store 04/2012-7/2012 Long Beach, CA
Sales Floor Team Member/Backroom Stocker/Price Tagger/runner
Union Supply Company
Customer Service Representative/Data Entry 02/2012-03/2012 Rancho Dominguez, CA
 Answered Customer’s call along with complaint calls, made changes to customer’s
account, cancel accounts or reschedules. Transfer calls to corresponding departments.
 Transferredpaperbasedrecords intotothe computer.
 Processedcreditcardpaymentsfor customers’accounts.
 Entered and processed shipping information.
Skyline Security Management Inc.
Customer Service Representative 11/2011-01/2012 Downey, CA
 Took three different types of calls;
 Sales Representative call: Ran both residential and commercial as well as for sole
proprietor business owner’s credit reports (Trans Union, Equifax, Experian and CBC) to

2. ensure the potential client qualified for alarm system, and/or alarm.com cameras. Ran
ITC to provide proof of home ownership. Completed first confirmation with customer.
 Technician’s call: received zones from the installerin order to place customer’s account
online. Registered 2way radios with alarm.com, and if needed changed the order while
tech is still in customer’s home. Complete second confirmation with customer to make
sure customer is satisfiedwith installer’sjob.
 Customer’s call: answer complaint calls, make changes to customer’s account, cancel
accounts or reschedules. Transfer calls to corresponding departments.
 Update infoon customer’s account, paper boards & ims.
Paramount Swat meet 11/2006-12/2010 Paramount, CA.
 Worked weekends and Holidays with one of the vendors sellingtennisshoes.
 Customer Service
 Set up Display Area
 Maintained Area Clean
 Under the table paying job, Quit to find a better job for myself.
Skills & Abilities:
 Fluent English & Spanish Speaker.
 Software proficiency covering a wide variety of applications and programs such as
 Firefox,Internet Explorer, Microsoft Word, e-mail & 10-key
 Adobe Photoshop cs5, InDesign cs5 & Dreamweaver cs5 Ai cs5
 Communication skillsfor customer service
 Organization and Planning in Office Environment
 Creative/Reasoning/Problem Solver
 An expert at Managing Multiple Priorities
 Planning, Organizing, Adaptability, Flexible
References: References upon Request