1. Tamika Wilson
1435 Sloan Ave, Birmingham, AL 35217
Home: (205)745-7560
twilso1276@gmail.com
Dedicated Customer Service Representative motivated to maintain customer satisfaction and
contribute to company success.
Strong organizational skills
Active listening skills
Courteous demeanor
Energetic work attitude
Telephone inquiries specialist
Customer service expert
Invoice processing
Telecommunication skills
Adaptive team player
Opening/closing procedures
High customer service standards
Conflict resolution proficiency
Strong problem solving ability
Troubleshooting skills
Telecommunications knowledge
Proficient in customer account software
Service solutions expert
Managed call flow with up to 100+ calls in queue per minute. Exceeded corporate target for
customer satisfaction for 6 months in a row.
Phone Banker, 06/2016 to 10/2016
Wells Fargo － Birmingham, AL
Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized
accounting software. Made reasonable procedure exceptions to accommodate unusual customer
requests. Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes. Built customer
loyalty by placing follow-up calls for customers who reported product issues.
Provider service/Claims Associate, 02/2015 to 01/2016
United Healthcare － Frederick, MD
Investigate discrepancies and implement corrective action Identified and analyzed public health
data to develop relevant programs and policies. Obtained information by contacting appropriate
personnel or patients. Typed medical orders for procedures and laboratory tests. Followed-up with
insurance companies and individuals to resolve discrepancies. Wrote reports, emails, memoranda,
letters and releases. Maintained 100% compliance with all hospital and government regulations.
Retention/Customer service, 10/2009 to 09/2011
AT&T － Birmingham, AL
Processed an average of 100+Helped customers select products that best fit their personal needs.
Exceeded personal sales goals for 3Educated customers on product and service offerings. Offered
CAREER OVERVIEW
CORE STRENGTHS
ACCOMPLISHMENTS
WORK EXPERIENCE

2. exceptional customer service to differentiate and promote the company brand. Built customer
confidence by actively listening to their concerns and giving appropriate feedback. quarters in a
row. transactions each day in a timely manner.
Customer Service, 10/2008 to 08/2010
Sitel － Birmingham, AL
Provided accurate and appropriate information in response to customer inquiries. Demonstrated
mastery of customer service call script within specified timeframes. Addressed customer service
inquiries in a timely and accurate fashion. Worked with upper management to ensure appropriate
changes were made to improve customer satisfaction.
Customer Service/Security, 12/2003 to 01/2008
Department of Homeland Security － Philadelphia, PA
Provided accurate and appropriate information in response to customer inquiries. Trained staff on
how to improve customer interactions. Assisted customers through airport security.
GED: General
State of Alabama － Birmingham, AL, USA
Bachelor of Science: General
Faulkner University － Birmingham, AL, USA
3.2 GPA Coursework in Biology. Degree not completed.
EDUCATIONAL BACKGROUND