1. Brandee Prentice
190 North Moore Rd
Coppell TX 75019
Home : (817) 760-9758
Brandeeprentice94@gmail.com
CUSTOMER SERVICE MANAGER / ADMINISTRATIVE SUPPORT :
7+ years of experience providing customer support in a busy call center
environment for Public and Medical Insurance industry employers .
Experience :
DaVita Rx 5/24/2012 - Present Insurance Verification Specialist
 Tech Translation
 Collections
 Customer Service
 Insurance Verification
 E.O.B
YMCA of Metropolitan Dallas Business Service Coordinator : Irving TX May/2011- Nov/2010
 Processing A/R ( adjusting accounts).
 Handel members concerns and request.
 Determine eligibility for financial assistance .
 Collecting a weekly balance of ( 2000 .000 + ) for unprocessed credit card payments .
 Handel escalated issues form 9 YMCA branches thought out the metro area .
Delta Dallas / Prime Therapeutics : Irving TX October/2010- April/2011
 Completing prescription refills .
 80+ call a day
 Daily Goal and adherence schedules.
 Explanation of out of pocket cost and members deductible.
 Locate missing mail order prescriptions.
 Daily email updating for frequent BCBS changes .
XPS Solutions Customer Service Rep / QA Richardson TX
May/2005 - October /2010
 Handel high volume of calls covering a full range of customer service .
 Maintain professional and courteous communication resulting in high call quality.
 Investigate and resolve phone inquires in a timely manner .
 Follow proper procedures for accurate and timely documentation of customer concerns and other
related issues .
 Guide customer though appropriate purchasing decisions .
 Sales Quotas both weekly and monthly
 Trained in Audio QA making sure Customer Satisfaction was achieved and Finical Transactions were
carried out properly
Mrs. Bees Childcare Owner : January /2003 - Dec/ 2006
 Observed children educational functions and behaviors as well as Implemented daily lesson plans .
 Responsible for weekly Payroll and weekly tuition.
 Implemented State Childcare guidelines .
 Responsible for 20 + children and Staff .
 Weekly Parent Meetings .

Education : ( Armijo High Fairfield CA GED) : North Lake College Irving TX Medical Terminology
2011 : University of Phoenix Studying for Bachelor degree in Healthcare Management -Present
Completed 5 3 hour modules of customer service and management skill training / Call Center Operations
and Quality Control Excellence.

2. Skills : Proficient in MS Word , Excel and As400, RX Express, FSI, 50wpm, Personify, outlook, Ms
Calendars, Publisher and Creating Spreadsheets, Navigating through Multi-Applications and phone lines.