1. SKILLS
Mastery with Microsoft Word, PowerPoint, and Outlook, and proficient with Excel and Access.
Skillful with HRIS
Great team player by building interpersonal relationships through effective and efficient listening, speaking, and writing
communication.
Outstanding managerial skills that require me to lead and manage, as well as, be flexible, adaptable, and able to multitask.
Exceptional skills with organization, planning, and the handling of details.
Analyze and research systematically.
EXPERIENCE
Renaissance Rx  New Orleans, LA
Human Resources Coordinator – November 2014 to December 2014
 Coordinated on-boarding for all new hires in and out of state, including but not limited to, the creation and administering of new
hire packets, ordering drug screens, analyzing background checks, establishing email addresses.
 Assisted in the coordinating and scheduling of necessary training and activities with management and executives to ensure timely
completion.
 Organized and accurately maintained filing system of confidential information.
 Responsible for the review, proper record and retention of I-9 documents.
 Planned and scheduled meetings, responded to various inquiries both external and internal, and managed communication through e-
mail, phone calls, etc.
 Through systematic research techniques, built a PERKS Benefit package that was suitable for both local and out-of-state associates.
 Reviewed HR process on an ongoing basis to identify proactive ways to improve inefficiencies.
First Heritage Credit LLC  Slidell, Louisiana
Account Manager – July 2013 to December 2013
 Assisted potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
 Actively identifies sales opportunities to originate new business by marketing, evaluating and processing consumer loans and
ancillary products.
 Participated in collection activities including taking payments, negotiating payoffs, calling customers to remind them of their
payments and encouraging them to commit to pays.
 Managed all day-to-day responsibilities for servicing an ever growing consumer loan portfolio.
 Effectively applied analytical skills to quickly and efficiently resolve any customer issues.
 Take ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
 Performed clerical functions associated with generating new accounts, processing loans and handling payments.
 Developed an understanding and abided by the philosophy of the organization, including company policies, operational procedures
and compliance.
Capital One Bank  Pearl River, Louisiana
Teller II – October 2009 to August 2011
 Accurately and efficiently processed and recorded routine transactions for bank customers including cashing checks, accepting
deposits and withdrawals, processing loan payments and money transfers.
 Promoted and advised on the bank's products and services.
 Identified referral opportunities and made relevant referrals.
 Ensured compliance with all internal controls and established policies and procedures.
 Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign
currency.
CHRISTINA R. BLACK
CRBLACK3188@GMAIL.COM
519 Queen Anne Drive
Slidell, LA 70460
(985) 445-4997

2. AT&T, Freedom Wireless  Slidell, Louisiana
Sales Associate – April 2008 to January 2009
 Developed and attained a proactive process to meet customer experience and sales objectives and goals.
 Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from
inventory, accepting customer payments and filing the completed orders through effective customer service and communication
techniques.
 Maintained strong knowledge of all products, accessories, pricing plans, promotions and service features.
 Ensured an extraordinary customer experience.
 Coordinated the opening and closing for the store in accordance with company procedures, as well as, assisting in the weekly
working schedule for employees at my location.
 Responsible for maintaining inventory and prepare store purchase order.
 Managed cash register: opening money totals and end of night deposits and submit all transaction journals at the end of the night.
EDUCATION
DeVry University
Chicago, Illinois
Bachelors of Science in Technical Management with a Concentration in Accounting
Relevant Courses:
Intermediate Accounting I, II, and III; Federal Tax Accounting; Advanced Accounting; Auditing for Accounting;
Computer Applications; Business Information Systems; Accounting Information Systems; Data Analysis; Personal Financial
Planning; Business Law; Computer Apps & Program Transfer; Principles of Economics; Professional Communication;
Ethical & Legal Issues in Professions; Statistics for Decision-Making; Principles of Management; Project Management,
Human Resources Management, Marketing Management.

3. Marcia J. Brown
Director of the Women and Children’s Unit at
Slidell Memorial Hospital
(985) 502-1767
Paul Daniel
Renaissance Rx – HR Recruiter
(678) 699-4152
Mistie C. Rhodes
Capital One Teller
(985) 640-6321
REFERENCES