1. Dustyn M. Willoughby
1258 Deerpark Dr. #123
Fullerton, CA 92831
Cell: (949) 690-5457
E-mail: carpedustyn@yahoo.com
Experience
Santa Margarita Ford
Rancho Santa Margarita, CA (949) 459-6800
Manager: Gina Allen
Position: Assistant Service Advisor for Duane Litz
Summer 2013-Current
 Assist service advisor and work as a team with the goal of selling $300,000 in
parts & service each month while maintaining a customer satisfaction survey
score of 80% or higher.
 Confidently speak with customers in person or on the phone about service and
repair estimates, selling recommended repairs and maintenance, and answer
general questions about vehicle service and repair.
 Proficient use of ADP Drive software to write and process repair orders.
 Submit and process factory and extended warranty requests online or on the
phone.
 Greet, update, and review final receipt with customer; discuss recommended
vehicle maintenance schedule, explain our customer survey, and process payment.
Prior positions held:
Assistant Fleet Service Advisor for Nicolette Dunn- summer 2012-summer 2013
 Assist service advisor in receiving, processing, and completing repair orders.
 Track, and update daily vehicle pick up and drop off schedule.
 Acquire approval for recommended services and repairs from fleet companies.
 Use ADP software to write and process repair orders and book service tickets.
Service Booker- fall 2010- summer 2012
 Book service tickets using ADP software and verify warranty repairs online.
 Dispatch all service calls; schedule customer and vendor appointments.
 Coordinate and record courtesy shuttle schedule.
 Proficient use of Microsoft Office, phones, fax, copy, and scanning machines.
 Maintain, purchase, and stock building supplies.
Lot Porter- Part time: spring 2010 to fall 2010
 Provide quality customer service as first and last customer interaction.
 Pick up and drop off customers in courtesy shuttle.
 Drive and wash customer vehicles in a timely manner.
 Perform general upkeep of the service department.

2. Specialties Café and Bakery
Irvine,CA (949) 975-1451
Part time: Spring 2010- fall 2010
Manager: Natalie Celeste
Position: Sandwich Chef
 Maintain kitchen cleanliness and adhere to CA. health and safety standards.
 Work as a team to prepare OTC, priority pick-up, and catering sandwich orders
including modifications in 5 minutes or less.
 Communicate effectively and work efficiently with kitchen staff.
 Prepare and portion food items according to daily prep charts.
Education
College of Southern Nevada
Las Vegas, Nevada
Attended: Fall 2008 – Summer 2009
3.75 G.P.A.
 Final Cut Studio
 Screenwriting
 Film production
Trabuco Hills High School
Mission Viejo, California
Graduated class of 2006
2.75 G.P.A.
 Digital video production
 Automotive
 Lacrosse
Special Skills
I have been performing and hosting stand up comedy since 2011 and improv since 2015.
I have experience with creative writing, group writing, public speaking, event hosting,
independent producing, theater light and sound operation, and social media.
References
Duane Litz- Service Advisor at SMF Lizz Farr- Service Manager at SMF
Phone: (949) 459-6800 Phone: (949) 459-6800
Relation: Supervisor Relation: Manager
Gina Allen- Service Director at SMF Erik Wargo- Lead Subtitle Technician at
Phone: (949) 459-6800 Global Eagle Entertainment
Relation: Hiring Manager Phone: (949) 933-9404
Relation: Performing Partner