1. Adina Mocanu
An experienced customer servicerepresentative. Been noted and takes pridein ability notonly to problem solve,
but to treat every customer with the highest level of customer serviceand care.
Objective: Seeking an immediate opportunity with Dave and Busters
Education:
Westwood College Online,Associates of Applied Science in Graphic Design & Multimedia, March 2010
Las Flores High School,Sacramento, CA
Professional Experience:
Delta Dental, Rancho Cordova, CA (part-time) November 2014-
Present
Customer Service
 Answered customers Dental benefits questions
 Provided exceptional,friendly customer service
 Routed calls to the correct department when needed
 Met attendance requirement, offered to work overtime to meet business needs
Aerotek(Delta Dental), Rancho Cordova, CA
October 2013 – November 2014
Customer Service
 Answered customers Dental benefits questions
 Provided exceptional,friendly customer service
 Routed calls to the correct department when needed
 Met attendance requirement, offered to work overtime to meet business needs
Aerotek(Netflix), Tigard, OR April 2013 - September 2013
Customer Service
 Answered customers billingquestions
 Handled 130 customer callson a daily basis
 Referred customers to the correctexpert if needed to. Met attendance requirement, offered to work
overtime to accommodate business needs
 Contract ended
Stream, Beaverton, OR May 2012 – April 2013
Customer Service Professional II
 Provided excellent customer service
 Guided customers through step by step instructions in troubleshooting
 Provided technical customer supportover the phone
 Stream moved to different city
Vesta, Portland, OR June 2011 – January 2012
Order Processing Agent / Escalation Supervisor /Sales Associate
 Sold consultatively by makingvarious recommendations to prospects and clients to solvetheir business
issues.
 Ensured callswere answered in a timely and efficient manner
 Provided polite and professional feedback and resolved customer issues
 Got the opportunity full time with Stream
Randstad (Vesta), Portland, OR August 2010 - May 2011

2. Order Processing Agent
 Sold consultatively by makingvarious recommendations to prospects and clients to solvetheir business
issues.
 Ensured callswere answered in a timely and efficient manner
 Provided polite and professional feedback and resolved customer issues
 Received an opportunity full time with Stream