1. Cierra Ropp
Summary
To seek a position where I can use my previous experience to excel in a new career to help me attain all of my future aspirations.
Highlights
Strong attention to detail
Proficient with Microsoft Office programs
Works well in a fast paced environment
Resolves conflicts quickly and efficiently while
maintaining a positive customer
Creates strong customer relationships
Accomplishments
Professional Achievements *Received 10 awards at Wells Fargo for outstanding Customer Service and appreciation *Constant
verbal recognition from peers and managers
Experience
Sales/Finance Representative
June 2016 to August 2016
Ultimate Marine Sales － Reno, NV
Sold Axis, Malibu, Larson, and Escape Pontoon boats
Assisted customers with completing credit applications, and finance related paperwork
Contacted banks and other financial institutions about customer loans
Faxed, emailed, answered customer related phone calls
Owner
January 2015 to Current
Cierra-Jade Cosmetics － Reno, NV
Create natural skin care, and cosmetic products based on personal formulations
Advertise and sell products
Host product sample parties demonstrating products and their benefits
Phone Banker
March 2011 to March 2012
Wells Fargo
Answered inbound customer calls and offered products and services to meet customer needs.
Handled a variety of customer service needs such as: Fraud claims, closing of accounts, fee reversals etc.
Adhered to company policy and procedure to make sure that all transactions were done correctly.
Resolved customer conflict while maintaining a positive customer experience.
Sales Representative
June 2010 to February 2011
West Communications
Answered inbound calls and assisted customers in making confident purchases of AT&T products and services.
Offered assistance with troubleshooting and adding on additional products and accessories to customer accounts.
Escalated customer calls to maintain a positive customer service experience.
Followed strict guidelines to ensure that calls were handled quickly and efficiently.
Service Greeter
July 2008 to November 2008
Bill Pearce Honda
Warmly greeted customers, inspected vehicles for prior damage, and gathered personal and vehicle information Recommended
maintenance services to customers to adhere to manufacturer's recommendations Offered immediate assistance with some services
such as: Battery installation, tire inflation, windshield wiper change etc.
Transported customers to external locations while their vehicles were being serviced Insured that all vehicles were fueled and
clean before being presented to customers.
Education
Currently studying Criminal Justice : Present
Truckee Meadows Community College
10755 Wells Fargo Rd. Reno, NV 89508
Home: (951)315-4848 - cierraropp@gmail.com