Catrina Palacios is an experienced human services worker seeking a position that allows her to utilize her skills and experience in social work. She has a Bachelor's degree in Psychology and a minor in Communication Disorders from the University of South Florida. Currently she works as a Personal Health Coach at Humana, where she manages a caseload of over 400 members with chronic conditions. Previously she held roles as a Primary Service Coordinator and Team Leader, where she developed case plans and collaborated with community agencies to provide services to families with developmental delays.

1. CATRINA PALACIOS
2773 HEATHER PLACE
SARASOTA, FL 34235
Phone: 941-524-3823
Email: Catrinalyn@hotmail.com
Experienced and dedicated human services worker seeks to contribute relevant experience in the social work
field in a position that offers skill utilization and growth opportunities as well as opportunities to educate,
empower and lead others. Possess strengths in organization, multi-tasking, attention to detail, leadership and
new process implementation.
EDUCATION
University of South Florida
Sarasota, FL December 1995
Bachelor of Art in Psychology
University of South Florida
Tampa, FL December2009
Minor in Communication Disorders
PROFESSIONAL EXPERIENCE
Personal Health Coach/Care Manager September 2014 to present
Humana
 Manage a roster of 400+ members with chronic health conditions, in order to ensure that they continue
with necessary healthcare services to maintain optimum health by maintaining consistent telephonic
contact.
 Complete health surveys and assessments with members telephonically in order to determine
healthcare needs.
 Develop health goals with members using motivational interviewing skills and provide coaching and
education to members in order to assist members in reaching their goals.
 Mentor new hires.
 Participate in Newsletter development.

2. Primary Service Coordinator/Team Leader November 2011-August 2014
Primary Service Coordinator January 2002-October 2011
Employed with GulfCentral Early Steps contracted with Sarasota Memorial Hospital from 1/2002 through
10/2011. Contract changed hands 11/2011 to Health Planning Council ofSWFL.
 Develop, implement and manage case plans for families with infants and toddlers with developmental
delays and special needs.
 Collaborated with community agencies to provide services and resources to meet families’ individual
needs.
 Successfully manage a caseload of at least 50 families, submitting accurage data and meeting timelines
set by state and federal regulations.
 Facilitates team meetings with providers following a transdisciplinary team approach for best practice
in service implementation.
 Supervise service coordinators and direct service staff and facilitate weekly team meetings.
 Responsible for training new hires and ongoing training with current staff.
 Assisting with compiling and interpreting outcome data.
 Implementation of new service delivery processes.
Assistant Office Manager November 1999-April 2001
Planned Parenthood ofSWFL
 Ensured that all necessary medications and supplies for surgeries and procedures were ordered
and clinic was stocked
 Reconciled all financial transactions at the end of each business day
 Counseled patients prior to any medical procedure
 Assisted physician during medical procedures
 Ensured all medical instruments were sterilized using an autoclave at the end of each business day
MEMBERSHIPS
Latino American Who’s Who
OTHER SKILLS
Computer literate, Microsoft Office, Word, Excel, Powerpoint, MED3000
Fluent in Spanish, speaking, reading, writing.