Business communication c lu1
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The document discusses the importance of effective communication in business and defines communication as a two-way process of creating meaning between people through expressing and interpreting messages. It outlines key elements of communication theory including frames of reference, barriers to communication, and factors that make perfect communication impossible. The document also identifies ways to improve communication such as using the appropriate language, negotiating meaning, and providing feedback.
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Effective communication in the workplace is important for exchanging information between employees and organizations. It involves both verbal and non-verbal exchange. Key elements of effective communication include listening actively, maintaining a positive attitude, taking notes for accuracy, and developing confidence. Barriers to effective workplace communication can be cultural differences, lack of information sharing, emotional distractions, and personality or attitude issues. Tips for improving communication include speaking clearly and concisely, being honest, controlling anger, maintaining eye contact during face-to-face conversations, and allowing others to speak without interruption. Mastering communication skills is important for success in global and diverse workplaces.
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This document provides a summary of business communication skills and strategies. It discusses effective communication channels, listening skills, verbal and non-verbal communication, feedback, telephone skills, negotiating skills and how to say "no" assertively. The key topics covered in 3 sentences are: It discusses the importance of communication in business and provides tips for effective speaking, listening, feedback, telephone usage, negotiation strategies, and how to decline requests assertively while maintaining positive relationships. The document also outlines various communication channels, barriers, and best practices for internal and external business interactions.
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This document provides an introduction to communication, including definitions, elements, and differences between oral and written communication. It discusses the communication process, factors that can affect communication, and tips for effective written communication. Specifically, it defines communication as the exchange of information between parties to ensure complete understanding. The main elements are identified as the sender, message, channel, receiver, feedback, and context. Oral communication involves spoken language while written relies on written symbols. Tips for improving writing include reading, note-taking, and listening, as well as ensuring proper grammar, vocabulary, and organization.
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This document discusses the importance of communication skills. It aims to help readers understand communication, reasons it fails, and strategies to improve it. Some key points covered include: the components of communication like listening, speaking, reading and writing; common barriers like perceptions, language, and emotions; the goals of communication like changing behavior and ensuring understanding; and nonverbal communication cues like body language, eye contact and dress. Miscommunication is identified as a major cause of business issues. The document stresses the importance of speaking and writing clearly to avoid misunderstandings.
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This document outlines a workshop on effective communication skills. The objectives are to define communication, understand the communication process, overcome barriers, practice active listening, and improve verbal and non-verbal skills. Communication is defined as transmitting information from one person to another through meaningful interaction. The most common forms of communication are spoken word, written word, visual images, and body language. Communication can be downward, upward, or lateral between colleagues. Barriers include noise, inappropriate medium, assumptions, emotions, language differences, and poor listening. While hearing is passive, listening is an active skill that requires choosing to participate. Good listening improves performance, eliminates grievances, and aids social relations and conversations. Effective communication involves preparation, clarity, checking for understanding
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This document outlines a workshop on effective communication skills. The objectives are to define communication, understand the communication process, overcome barriers, practice active listening, and improve verbal and non-verbal skills. Communication is defined as transmitting information from one person to another through meaningful interaction. The most common forms of communication are spoken word, written word, visual images, and body language. Communication can be downward, upward, or lateral between colleagues. Barriers include noise, inappropriate medium, assumptions, emotions, language differences, and poor listening. While hearing is passive, listening is an active skill that requires choosing to participate. Good listening improves performance, eliminates grievances, and aids social relations and conversations. Effective communication involves preparation, clarity, checking for understanding
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- Standing with hands on hips - Readiness, aggression
- Sitting with legs crossed, foot kicking slightly - Open, relaxed
- Sitting, legs apart - Boredom
- Arms crossed on chest - Defensiveness
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Business communication c lu1
- 1. BUSINESS COMMUNICATION C BUCO LU1
- 2. LEARNING OUTCOMES • Define and explain essential elements of the communication process • Understand and apply communication theory in interpersonal settings • Discuss and recognise communication barriers • ID ways in which to make communication more effective • ID and use vocabulary and the English language to support effective communication within the business context • ID, explain and apply effective listening and feedback skills
- 3. INTRODUCTION TO BUSINESS COMMUNICATION • Communication holds relationships together • Personal relationships are maintained through communication • Business communication forms the foundation of any business • Good communication leads to success • If you are unable to communicate the information you learn practically, you will cost yourself and your workplace time, money and unnecessary effort which will lead to stress
- 4. INTRODUCTION TO BUSINESS COMMUNICATION • The ability to clearly and concisely give instructions, explain a concept, deal with a client, conduct meetings, etc is a major key to success in all spheres of your life • In this LU we will discuss the dynamics of the communication process • Learn its elements and barriers and how to use it more effectively • Focus on verbal, non-verbal and listening skills • Focus on the culture on how people interact • Focus on the academic and business communication
- 5. COMMUNICATION THEORY • What is communication? • “Process of creating meaning between two or more people through the expression and interpretation of messages” • Two-way process, giving and receiving • Message is shared or expressed through language • Message needs to be interpreted and understood • Model of communication Figure 1.1 pg 18
- 6. COMMUNICATION THEORY • Is perfect communication possible? • NO! • Circle hypothesis on page 19 • Why is perfect communication impossible? • Different individual frames of reference • Communication barriers
- 7. COMMUNICATION THEORY • Different individual frames of reference • What are they? • Bodies of knowledge that each individual has • Why are they unique? • No two people will ever experience the same situation in exactly the same way Discussion exercise on page 22 • Communication Barriers • Physical- outside of our control, noise, environment, Vodacom, BB network problems • Mental/psychological- we create in our minds, judgements, stereotyping • Class exercise outside
- 8. WHY IS EFFECTIVE COMMUNICATION IMPORTANT? • Why do you think it is important in a business environment? • Businesses depend on productivity to keep going • Two results from miscommunication: • Offending • Faulty decision • We need to communicate effectively to avoid these problems
- 9. WHY IS EFFECTIVE COMMUNICATION IMPORTANT? • Seven helpful ways of improving communication: • Different people need different forms of communication • Gender • Language and literacy • Status • Try to be accommodating of other people • Use the most appropriate form/medium of communication • Listen and ask questions
- 10. WHY IS EFFECTIVE COMMUNICATION IMPORTANT? • Two additional ways to improve communication: • Negotiating meaning • Both sender and receiver come to an understanding about the meaning of the message • Two main factors: • Checkout- checks by repeating info received, could be in the form of questions • Feedback- comments are made or answers are given
- 11. Message Feedback Receiver/ Receiver/ sender Understanding sender Message Checkout
- 12. WHY IS EFFECTIVE COMMUNICATION IMPORTANT? • Two additional ways to improve communication: • Effective use of language: • Word choice- use appropriate and applicable word choices • Do not use larger words which the majority of your audience will not understand • Affluent – Effluent-pg 32 • Rather be familiar with technical language • Learn your vocabulary • Rather checkout to understand the words you are using
- 13. WHY IS EFFECTIVE COMMUNICATION IMPORTANT? • Two additional ways to improve communication: • Effective use of language: • Word order- changing the place of one word could change the meaning completely • Modifiers- words that change/alter/modify the meaning of other words • The modifier needs to be placed as closely as possible to the words it belongs to • Eg, only • ALWAYS think about what you are going to say!