This document discusses effective listening skills. It identifies active listening as a key part of the communication process where sounds are interpreted and made meaningful. It also discusses barriers to active listening such as credibility, stereotyping, language barriers, and distractions. The document provides tips for improving listening, which include establishing why you are listening, paying attention, understanding the speaker, asking questions, and avoiding judgments. It notes that speakers also have responsibility to prepare listeners and attract their attention.

1. BUSINESS
COMMUNICATION C
BUCO LU5

2. LISTENING SKILLS
• Learning Objectives
• ID, explain and apply effective listening and feedback skills
• Realise the impact of an improve on listening skills

3. LISTENING SKILLS
• Active listening
Part of the communication process where we decode or
interpret sounds we hear, making them meaningful
• Listening takes place orally every day
• Without it we cannot communicate properly
• It is indeed a skill
• Assuming it does not need to be taught means that it will
impact our ability to communicate
• Broken telephone

4. LISTENING SKILLS
• Barriers to active listening
• Credibility
• Stereotyping
• Language
• Non-verbal behaviour
• Concentrating on the right points
• Not listening
• Disagreeing
• Getting distracted

5. LISTENING SKILLS
• Effective listening- ways to improve
1. Establish why you are listening
2. Pay attention
3. Focus actively
4. Understand
5. Think about what you already know
6. Takes notes
7. Ask questions
8. Respect the speaker
9. Don’t pass judgements
10. Avoid focusing on appearance

6. LISTENING SKILLS
• Speaker also has responsibility
• Prepare the listener
• Timing
• Being specific
• Pace yourself
• Attract attention
• Figure 4.1

7. LISTENING SKILLS
• Test your listening skills
• Page 109