Communication is the intercourse by words, letters, symbols or messages, and is a way that one organization member shares meaning and understanding with another - Koontz and O'Donnell.
“Communication is an exchange of ideas, facts, opinions or emotions by two or more persons” – Newman and Summer.
Communication is the intercourse by words, letters, symbols or messages, and is a way that one organization member shares meaning and understanding with another - Koontz and O'Donnell.
“Communication is an exchange of ideas, facts, opinions or emotions by two or more persons” – Newman and Summer.
introduction to business communication,types of communication,barriers in communication,guidlelines for effective communication,purpose of Communication
this is presentation on effective communication having all the elements from basic communication to barriers in communication, very effective in business but can be practiced personally or for a informal group
communication process, verbal & non verbal communication, oral & written communication, importance of communication, communication flow, communication barrier, 7 C's of communication, listening skills, types of listening, 7 ways to improve ur listening, barriers of listening
Effective communication Skills for EveryoneToday Indya
Communication skills is the ability to use language
(receptive) and express (expressive) information.
Effective communication skills are a critical element in
your career and personal lives
The presentation provides an outline of effective communication.
It covers Effective communication, ten commandments, the process of communication, purpose and types of communication.
Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible.
Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages muddled by the sender, or misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity.
introduction to business communication,types of communication,barriers in communication,guidlelines for effective communication,purpose of Communication
this is presentation on effective communication having all the elements from basic communication to barriers in communication, very effective in business but can be practiced personally or for a informal group
communication process, verbal & non verbal communication, oral & written communication, importance of communication, communication flow, communication barrier, 7 C's of communication, listening skills, types of listening, 7 ways to improve ur listening, barriers of listening
Effective communication Skills for EveryoneToday Indya
Communication skills is the ability to use language
(receptive) and express (expressive) information.
Effective communication skills are a critical element in
your career and personal lives
The presentation provides an outline of effective communication.
It covers Effective communication, ten commandments, the process of communication, purpose and types of communication.
Effective communication is all about conveying your messages to other people clearly and unambiguously. It's also about receiving information that others are sending to you, with as little distortion as possible.
Doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages muddled by the sender, or misinterpreted by the recipient. When this isn't detected, it can cause tremendous confusion, wasted effort and missed opportunity.
Communication is the key factor in the success of any organization. When it comes to effective communication, there are certain barriers that every organization faces. People often feel that communication is as easy and simple as it sounds. No doubt, but what makes it complex, difficult and frustrating are the barriers that come in its way. Here are a few do's and don'ts to remove or reduce these barriers.
Barriers of Communication,Types of Barriers in Communication,1.Physical barriers,2.Physiological barriers,Example for psychological,PSYCHOLOGICAL BARRIERS,Selective perception,Message related barrier,4.Organizational barrier,Organizational barriers,Cross-cultural barrier,Different languages And cultures,Learning about other cultures,Discrimination,Dealing with Discrimination in the Workplace,Types Of Discrimination,Overcoming barriers,Personal barriers,Barriers related to the communicator
Studying Communication can improve how we see others as communication is the way we meet others, develop and manage relationships and work effectively with others. ... Studying Communication develops important life skills. critical thinking, problem solving, conflict resolution, team building, public speaking and thus mu document concluded all the necessary information for that
This is the main presentations used, in a one-day seminar on Communication and Interpersonal Skills for the Executives of the MI Plant, NFCL, Nacharam, Hyderabad.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
15. Communication: importance
▸ We receive and send information to conduct work.
▸ It requires ability to express oneself or convey
thoughts.
▸ Through gestures, speaking and writing at one end
and reading and observing at the other.
▸ Organisation practice management (planning,
directing, staffing, coordinating and controlling)
through communication.
▸ Business Communication is the ‘flow of information’
that enables management to perform its functions.
▸ Internal-Operational Communication (E.g. procuring
orders)
16. Importance …2
▸ It is the medium through which an organization
adapts to its environment.
▸ It integrates the sub units of an organisation to
facilitate coordination among them and achieve
business objectives.
▸ Integrates organisation with the external world,
especially its customers.
▸ Should lead to increased productivity, faster and
better decision-making / problem-solving, improved
customer relationships, and team-work /
cohesiveness resulting in enhanced professional
image for the organisation.
17. Communication: definition
▸ Process of exchanging information through a
common system of symbols (mainly language,
expressions, behaviours) – so its always two-way.
▸ Facilitates transmission of knowledge and
experience.
▸ Results in shared understanding through interaction.
▸ Can be between one-to-one (superior to
subordinate), one-to-many (superior to team of
subordinates/lecture), many-to-one (class and
teacher/questions).
▸ Interactive and ongoing process in which mutual
beliefs and mutual knowledge is accumulated and
gained.
18. Communication: process
1.A message sent by Marci arrives
in Kevin’s “sensory world.”
2.Kevin’s senses pick up the
message, but may also pick up
competing information.
3.Marci’s message is filtered
through Kevin’s unique mind and
is given meaning.
4.The meaning given may trigger a
response, which Kevin’s unique
mind forms.
5.Kevin sends the message to
Marci. It enters her sensory
world, and a second cycle
Marci (sender) to Kevin (receiver)
Source: Basic Business Communication by Lesikar & begins.
Flatley.
19. Process …2
1.A message sent by Kevin arrives
in Marci’s “sensory world.”
2.Marci’s senses pick up the
message, but may also pick up
competing information.
3.Kevin’s message is filtered
through Marci’s unique mind and
is given meaning.
4.The meaning given may trigger a
response, which Marci’s unique
mind forms.
5.Marci sends the message to
Kevin. It enters his sensory world,
and another cycle begins.
Kevin (receiver) to Marci (sender)
Source: Basic Business Communication by Lesikar & Flatley, Tenth Edition, Tata
McGraw-Hill
20. Communication: elements
▸ Sender and a receiver
▸ Medium / Channel
depends upon ability of the sender
like objective, medium, emotions,
▸ Sensory world (stimuli)
▸ Filter / Distortions
▸ Meaning
▸ Response
conviction, gestures...
depends upon
ability of the receiver like
senses (hear, see, taste,
feel)
mental alertness, noise…
Communication is said to have taken place only when cycle is
complete. Without receiving a response the cycle is incomplete.
22. Elements …3
▸ Communication
▸ process of sending and receiving messages with
attached meanings.
▸ Source
▸ encodes an intended meaning into a message
▸ Receiver
▸ decodes the message into a perceived meaning
▸ Noise
▸ any disturbance that disrupts and interferes with the
transference of messages
24. Channels …2
▸ Formal channels
▸ Follow the chain of command established by an
organization’s hierarchy of authority
▸ Informal channels
▸ Diverge from formal channels by skipping levels in the
hierarchy or cutting across vertical chains of command
▸ Grapevine
▸ network of friendships and acquaintances through which
rumors and other unofficial information get passed from
person to person
26. Communication: nature
▸ Flow / exchange of information from sender to
receiver in a loop / cycle – it’s a continuous process.
▸ Depends upon the ability of sender and receiver to
communicate.
▸ Because meanings transmitted are not necessarily
the meanings received: meanings are in the mind.
▸ Purpose not fulfilled unless receiver has understood
message in the sense it has been conveyed.
▸ Mutual understanding is the underlying principal.
▸ Moves upwards (grapevine), downwards (formal
instructions) and laterally (coordination within or
among groups) through formal and informal
28. Communication: functions
▸ Communication serves following functions in a an
organisation:
▸ Information – for decision-making/problem-solving
▸ Control – the power to influence people’s behaviour
through policies, circulars/announcements, job
descriptions, grievances
▸ Motivation – appreciation through feedback (appraisals),
reinforcing the desired set of behaviour for team work
29. Functions …2
▸ Functions of communication is to help teams:
▸ Make better decisions, faster
▸ Be persuaded to perform effectively – achieve objective
▸ Establish control for guiding team member’s behaviours
▸ Provide a mean to express their sentiments, opinions and
grievances
30. Guidelines for effective communication
▸ Give it directly and in a spirit of mutual trust
▸ Be specific, not general; use clear examples
▸ Give it when the receiver is most ready to accept
▸ Be accurate; check its validity with others
▸ Focus on things the receiver can control
31. Effective communication …2
▸ Effective communication
▸ Occurs when the intended meaning of the source and the
perceived meaning of the receiver are virtually the same
▸ Efficient communication
▸ Occurs at minimum cost in terms of resources expended
32. Communication: manager’s roles
Manager’s Roles
Interpersonal Informational Decisional
• Facilitator
• Mobiliser
• Liaison
person
Disseminator
of
Information,
Channels its
flow
Intrapreneur:
Rationalizes
decisions,
achieves pre-determined
objectives
33. 9/4/14
Non Verbal Communication
Phrase: “Action speaks louder than words”
Mehrabian Model:
55% of meaning is conveyed through facial expression
38% of meaning is para-linguistic (manner in which words are
spoken – style of speaking)
Non-verbal communication: tone, pitch, facial
expression, and body language (postures, gestures,
eye contact, voice, proximity an touch).
34. 9/4/14
Non Verbal Communication...2
It is a communication that does not involve words
(absence of written words or telephonic
conversation) but body motion, characteristics of
voice, appearance and proximity.
E.g. sitting crossed-legs show defensive posture
Staring into Senior's eyes is disrespectful
Hands in pocket and gum in mouth considered rude
Yawning is a sign of boredom / sleepiness
Sign of “No Smoking”
Important in “emotional expression”.
35. 9/4/14
Non Verbal Communication...3
Samuel Morse developed “Morse Code” – code to
communicate – mostly used in military.
It is a combination of cues and codes (symbols and
rules) that work together to produce a certain
meaning.
Non-verbal communication is Conscious (e.g. a hug)
and Sub-conscious (e.g. gut feeling, authority of
police, actors in advertisements selling face
wash/fairness cream).
36. 9/4/14
Types of Non Verbal Communication
Kinesics – facial expressions, pasture, gestures
Oculesics – eye contact
Haptics – touch
Proxemics – space and proximity (distance)
Appearance – attire, personality, artifacts (watch,
perfume, pen, jewel etc.)
Para-linguistics – pitch, speed and volume
Chronemics – effect of time
37. 9/4/14
Types of Non-Verbal Communication ...2
Gestures (E.g. thumbs up, folded hands, shaking
legs, playing with objects)– two types: Conscious
and Spontaneous.
Spontaneous gestures types are:
Iconic gestures – narrating some event or action
Metaphoric gestures – narrating some metaphor e.g.
sickness/unwell using rolling of the hands.
Deictic gestures – pointing (left, right, distance)
Beat gestures – supporting a statement (now I'll show you how to
use a ….)
38. 9/4/14
Types of Non-Verbal Communication ...2
Oculesics: good eye contact means trust,
confidence, lower eye contact means less
confidence, admitting a mistake, respect for
elders. Also called gazing.
Gazing – it is of 4 types: regulatory (e.g. commanding),
monitoring (e.g. correcting a process), cognitive (e.g.
rationalizing a decision) and expressive (e.g. give opinion).
Haptics: touch-based communication
4 types: Functional/professional (e.g. handshake, pat on the
back); Social/polite (e.g. touching feet); Friendship/Warmth (e.g.
holding hands, hands on shoulders); Love/intimacy (e.g. hug)
39. 9/4/14
Types of Non-Verbal Communication ...3
Proxemics: space/distance between receiver and
communicator
E.g. standing too close, talking too loud is
uncomfortable.
It is the study of the nature, degree, and effect of the
spatial separation individually naturally maintained.
Coined by E.T Hall in 1963.
Appearance & Artifacts – dull appearance represents
bad mood, non-confident, unclean, improper to a
formal meeting.
40. 9/4/14
Types of Non-Verbal Communication ...4
Paralingusitics – sound that is not a direct
form of linguistic communication (has no
semantic meaning).
It suggests emotional nuances.
Tone : harsh, gentle, pleasing, sharp
Pitch : high-low
Intensity : soft-loud
Rhythm : smooth-volatile
Tempo : rapid-slow
Inflection : spread-narrow (stretching words to stress,
pause)
Dysfluency : Umm, Aah, Humm...
41. 9/4/14
Types of Non-Verbal Communication ...5
Chronemics – refer to use of time, as a message
system including punctuality, amount of time spent
another and waiting time.
E.g. coming on time, finishing meeting on time, time
to talk over team's problem, time to converse with
team casually.
42. 9/4/14
Cross-Cultural Communication
3 main components to any communication
Subject matter (objective/purpose)
Medium of delivery
Cultural considerations
Culture influences the way we:
Approach / deal with problems / issues
Participates in groups (teamwork)
Reflects our style of speaking (language & phrases) body
language (face expression, eye contact, postures and
gestures) and proximity.
43. 9/4/14
Cross-Cultural Communication...2
Culture is:
Group/community that share common experiences which shapes
their understanding of the world.
It includes gender, race, nationality.
A culture can be changed / acquired by moving into a new region or
changing the economic status.
In reality, we belong to many cultures at once.
Cross-culture is:
Overlapping of two or more cultures
Causes attitudinal differences (referred as Ethnocentrism)
Communication aims at removing these differences (stereotyping,
prejudice and discrimination); It deems judging communication of
other cultures as fundamentally different / wrong.
44. 9/4/14
Cross-Cultural Communication...3
Cross culture communication looks at how people from
differing cultural backgrounds interact and communicate.
Misunderstandings and misinterpretations are most common
problems of cross culture communication because some
expressions, words and phrases are used / understood in
different ways and degree of importance given to non-verbal
communication.
Within a country regional differences may have powerful
influence on the way people interact. Attitudes, ethnicity,
values, customs, religion, socio-economic background,
gender, sexual orientation, physical disabilities.
45. 9/4/14
Cross-Cultural Communication...4
Cross- Communication style – two main distinctions
High Culture Context: people are homogeneous and
collectivist (i.e. socio-centric), they have idea about how a
particular discussion would progress and how the other
person would probably react to a comment.
Low Culture Context: people are heterogeneous and
individualistic (i.e. ego-centric), their style is more direct and
people have lesser assumptions about other's reactions, blunt
questions are asked, people prefer discussing the issue
directly rather giving time to know each other or wait to build
trust.
46. 9/4/14
Ethnocentrism
Refers to perceiving other cultural groups from
one's own point of view.
Makes invalid assumptions about others' ways
based one's own narrow experience.
Misunderstanding by misinterpreting.
It can be dealt by gaining understanding of other
cultures to avoid unjustified assumptions/ notions
and being tolerant of other cultures.
47. 9/4/14
Variables influencing/shaping Culture
Education
E.g. role of education in politics, science, sex education etc.
Law and Regulations
Prohibition of certain ads in certain countries, advertising to
children is stringent (in U.S) and ban on fashion magazines (in
Iran), and nudity/violence/racism/gender biasness in many
countries including India.
Economics
Per capita income, infrastructure, investment climate
48. 9/4/14
Variables influencing/shaping Culture...2
Politics
Style of government (Democratic, Communist, Kingdom) and
concept of democracy differs from country to country, political
stability.
Religion
Country's outlook towards religious diversity. Religious
holidays also influence countries.
Social Norms
Families, societies, buying patterns, thoughts, motivation,
interests, use of resources, age, class.
49. 9/4/14
Variables influencing/shaping Culture...3
Technology
– A culture's advancement in technology
Language / Body Language
– Each language has its own grammatical patterns &
lexicon that may cause misunderstandings
– E.g. Shaking head horizontal is 'No' while vertical
represent 'Yes' in India.
Time consciousness
– Time conscious countries (U.S, Germany) are
monochromic and where time is a tool which is not
important than convenience of people is polychromic
culture (India).
50. 9/4/14
Variables influencing/shaping Culture...3
Decision-making
Individualism (U.S) versus Collective decision-making (Japan)
Adaptation
Google introduced Hindi translation of their web-pages /
Microsoft introduced option of operating system in Indian
languages; McDonald's adapted its menu to Indian food and
taste.
Some countries are more culturally sensitive than others.
51. Cross Culture Communication Strategies
9/4/14
Opening & Closing of Conversation
Knowledge of salutation, social position, how one concludes
meeting.
E.g. In Japan, most senior enters first in the meeting room
while in India senior comes after everyone has to taken the
place. As soon as he enters, everyone stands up to greet
while Japanese stands and bow.
52. 9/4/14
Cross Culture Communication
Strategies...2
Knowledge of when and how to ask questions,
listen-first then-ask or ask simultaneously which is
participative mode of communication.
In some cultures people can ask questions, in some people
may request to ask questions, in some people aren't allowed
to question which may look offensive to the authority unless
authority permits them to ask questions.
53. 9/4/14
Cross Culture Communication
Strategies...3
Interruption during conversation
Vocal (loud may mean authoritative, argumentative or taking
long pause in between conversations)
Physical (negative body language, not interested or offensive)
Emotional (burst with anger, shout, or show affection)
54. 9/4/14
Cross Culture Communication
Strategies...4
Use of humour
Sometimes used to establish rapport but may backfire as
impolite, un-etiquetted if taken otherwise. Caution must be
exercised.
Know 'how much' to say
Direct, to the point (brief) versus discussions at length, taking
time to discuss.
Asking the right question in right way
Sequence what to ask, when; Avoid negative questions, Listen
well, Take notes, Check meaning, Avoid slang, Mix of humour
in the right way, maintain etiquette.
55. 9/4/14
Technology-enabled
Business Communication
Technology has transformed the way organizations
communicate.
Mobile telephony, internet, wi-fi, e-mail, bluetooth, software,
etc – are:
Instant
Accessible as and when required
Timely
Informative / Educative
Without boundaries (global)
Wireless (seamless)
Networking scope (social networks)
Collaboration made easy
56. Technology-enabled
Business Communication...2
Some tools to enable Business Communication (for
e.g. file sharing; video conferencing; banking; B2C
like flipkart, amazon, ebay /B2B like tradeindia,
yellowpages; Social networking, Remote access;
Reservations & booking; Information access,
Editing, Camera)
9/4/14
Voice-mail / Fax
Mobile phones / PDA / Tablet (hand-held devices)
Computers, Software & Internet (Emails)
Seminars / Crowdsourcing
57. Impact of Technology on Business Communication
9/4/14
Positive Impact
Easy communication which is fast, better and
instant resulting in business productivity (decision-making,
collaboration, info access etc.)
No distance barriers
Creation of Information & Knowledge societies
leading to improved quality of information (digital
libraries and databases)
Team-work / Collaboration – instant & economical
Free flow of communication from one to many,
instant.
Increased mobility than ever
58. Impact of Technology on Business Communication...2
9/4/14
Negative Impact
Information overload
Too much info availability however credibility of information is
doubtful.
People isolation
alienates people from physical world impacting health
Mobility blurring the line between personal and professional
lives
Family may get disturbed due to this increased mobility.
59. Effective Technology-based Communication
Eliminating negative impact (problems of
information overload, people isolation, too much
mobility) of technology
Selecting the appropriate technology
Objective for using technology for communication
9/4/14
Who are the recipients – will they use it?
Time and cost involved
Perceived end benefits – will it accrue the desired benefits?