This document provides an overview of a lesson on influencing without authority. The lesson is delivered as an instructor-led session followed by an online assessment. It aims to teach participants how to influence others and get their work done even when they have no real authority over stakeholders. The lesson agenda outlines the topics to be covered, including defining influence, barriers to influence, and a six-step strategy for overcoming those barriers through relationship building, understanding others' priorities, and giving value in the influence process. A case study and simulation exercise are also included to provide participants hands-on practice applying the influence strategies.
Facilitation Training Materials - Facilitator GuidePMSD Roadmap
A set of guidance notes and session plans to help a facilitator lead a training workshop for practitioners on Facilitation Skills and Attitudes. This module should be taught before practitioners are trained in how to facilitate workshops – i.e. before steps 4 to 8 of the Roadmap are covered.
All materials required for the workshop are linked to from within the guide.
The New Normal: Learning and Collaborating in a Virtual ClassroomChristopher King
The document discusses best practices for converting instructor-led training to virtual instructor-led training (VILT). It recommends conducting an upfront analysis to determine if objectives require in-person interaction. When designing VILT, it is important to consider pacing, chunking content, including different types of interactions, and tailoring the training to the virtual platform. Proper facilitation, use of a producer, and rehearsal are also key to success. The overall message is that virtual training requires thoughtful design but does not need to be overly complex.
Step 5 Training Materials - Facilitator GuidePMSD Roadmap
A set of guidance notes and session plans to help a facilitator lead a training workshop for practitioners on Engaging Key Actors.
All materials required for the workshop are linked to from within the guide.
Train The Trainer Power Point Presentationpreethi_madhan
This document provides guidance on various aspects of designing and delivering effective training, including needs assessment, objectives, content development, delivery methods, and evaluation. It discusses qualities of a good trainer, such as subject matter expertise, presentation skills, and the ability to engage trainees. Key steps in the training process are identified, such as analyzing training needs, designing the content and structure, developing materials, implementing the training, and evaluating outcomes. Factors that influence training design decisions are also addressed, such as the training goals, skills required, and learners' readiness.
The document outlines an agenda for a two-day training program on facilitation skills. Day one will cover getting acquainted, basic competencies of a facilitator, learning theory, designing a learning environment, and facilitator preparation. Day two will focus on facilitating training, using audio/visual aids, and developing an action plan. Key topics include understanding different learning styles, creating an ideal learning environment, effective communication techniques like varying vocal tones and maintaining eye contact, and self-reflection on areas for improvement. The overall goal is for participants to learn how to effectively facilitate training sessions.
The document provides guidance on effectively dealing with difficult situations that may arise during training sessions by outlining common mistakes facilitators make and recommending more effective responses. It discusses issues like domination by one participant, low participation, disagreements between participants, going off topic, and poor time management, and offers strategies for refocusing discussions, increasing involvement, and addressing conflicts constructively. The overall goal is for facilitators to take control of sessions in a way that keeps things informative yet fun for all individuals involved.
De refter 5 minute training - training - train - the trainerSteve Henri Devos
This 5 minute training document provides information and guidance for leading daily training sessions at the start of each shift. The training sessions are meant to be interactive and discuss a variety of topics relevant to working at De Refter in order to inspire employees and set goals for each shift. They should close the gap between theory and practice by drawing on practical examples and the expertise of team members. Each training module uses the STAR method - Situation, Team, Action, Result - to structure discussions of practical situations. The goals are to improve employee attitude, communication, efficiency, and maintain high standards through continuous learning.
Facilitation Training Materials - Facilitator GuidePMSD Roadmap
A set of guidance notes and session plans to help a facilitator lead a training workshop for practitioners on Facilitation Skills and Attitudes. This module should be taught before practitioners are trained in how to facilitate workshops – i.e. before steps 4 to 8 of the Roadmap are covered.
All materials required for the workshop are linked to from within the guide.
The New Normal: Learning and Collaborating in a Virtual ClassroomChristopher King
The document discusses best practices for converting instructor-led training to virtual instructor-led training (VILT). It recommends conducting an upfront analysis to determine if objectives require in-person interaction. When designing VILT, it is important to consider pacing, chunking content, including different types of interactions, and tailoring the training to the virtual platform. Proper facilitation, use of a producer, and rehearsal are also key to success. The overall message is that virtual training requires thoughtful design but does not need to be overly complex.
Step 5 Training Materials - Facilitator GuidePMSD Roadmap
A set of guidance notes and session plans to help a facilitator lead a training workshop for practitioners on Engaging Key Actors.
All materials required for the workshop are linked to from within the guide.
Train The Trainer Power Point Presentationpreethi_madhan
This document provides guidance on various aspects of designing and delivering effective training, including needs assessment, objectives, content development, delivery methods, and evaluation. It discusses qualities of a good trainer, such as subject matter expertise, presentation skills, and the ability to engage trainees. Key steps in the training process are identified, such as analyzing training needs, designing the content and structure, developing materials, implementing the training, and evaluating outcomes. Factors that influence training design decisions are also addressed, such as the training goals, skills required, and learners' readiness.
The document outlines an agenda for a two-day training program on facilitation skills. Day one will cover getting acquainted, basic competencies of a facilitator, learning theory, designing a learning environment, and facilitator preparation. Day two will focus on facilitating training, using audio/visual aids, and developing an action plan. Key topics include understanding different learning styles, creating an ideal learning environment, effective communication techniques like varying vocal tones and maintaining eye contact, and self-reflection on areas for improvement. The overall goal is for participants to learn how to effectively facilitate training sessions.
The document provides guidance on effectively dealing with difficult situations that may arise during training sessions by outlining common mistakes facilitators make and recommending more effective responses. It discusses issues like domination by one participant, low participation, disagreements between participants, going off topic, and poor time management, and offers strategies for refocusing discussions, increasing involvement, and addressing conflicts constructively. The overall goal is for facilitators to take control of sessions in a way that keeps things informative yet fun for all individuals involved.
De refter 5 minute training - training - train - the trainerSteve Henri Devos
This 5 minute training document provides information and guidance for leading daily training sessions at the start of each shift. The training sessions are meant to be interactive and discuss a variety of topics relevant to working at De Refter in order to inspire employees and set goals for each shift. They should close the gap between theory and practice by drawing on practical examples and the expertise of team members. Each training module uses the STAR method - Situation, Team, Action, Result - to structure discussions of practical situations. The goals are to improve employee attitude, communication, efficiency, and maintain high standards through continuous learning.
This is a one-day course on facilitation skills. It is essentially a meta-facilitation course, since it's a facilitated course about facilitation. So, the same techniques that you learn about facilitation are actually applied in the delivery of the course.
The topics of this training are:
- Presenting vs. facilitating
- Facilitator competencies
- Facilitation techniques
- Facilitation in action, using an advanced facilitation technique
- Handling disruptive participants
- Structuring your development plan to be a better facilitator.
The material is adapted from “Facilitation Skills Training”, by Don McCain and Deborah Davis Tobey, ATD Press.
Effective adult facilitation skills
Topics include::
Presentation Skills
Using Visual Aids
Preparation
Instructor Mechanics
Adult Learning Model
Three Learning Styles
Team Dynamics in the Classroom
Managing Difficult Situations
This document provides instructions for two tasks:
1) Students must create a 5-minute PowerPoint presentation on career opportunities after studying criminology. The presentation can focus on a single career path or cover multiple options.
2) Students are assigned to seminar groups to lead discussions on practitioner lectures. As a group, they must engage their peers in tasks and discussions, rather than simply lecturing for 50 minutes. Effective techniques include assigning questions, organizing small group work, or showing relevant videos. Leading the seminar provides skills applicable to graduate jobs.
The document provides guidance on how to conduct effective training sessions. It discusses setting training goals and objectives. It recommends using an organizing framework like PowerPoint presentations, along with additional materials. The document then gives tips for effectively presenting with PowerPoint, including using examples and encouraging participation. It also discusses how to create an active learning environment using techniques like brainstorming, case studies, demonstrations, and roleplaying. Finally, it emphasizes the importance of understanding the training materials, audience, and selecting an appropriate training room setup.
21 trainer tips & tricks to maintain interestHarvey Allen
This document provides 16 tips for maintaining audience interest during presentations. Some key tips include using an engaging tone of voice, telling anecdotes to bring facts to life, varying the pace of speaking, incorporating trainee names, using visual aids, asking questions to encourage participation, conducting small group activities, showing a sense of humor, using non-verbal communication, timing activities properly, showing enthusiasm, and taking breaks at appropriate times. The overall goal is to engage the audience and keep them interested throughout the presentation.
The document provides guidance on how to conduct effective training sessions using active learning strategies rather than solely relying on lectures. It recommends introducing yourself and participants, stating the training goals and objectives. It then discusses various active learning techniques to engage participants, such as brainstorming, case studies, demonstrations, roleplaying and others. The document emphasizes creating a comfortable environment and knowing your audience and materials to conduct a successful training session.
A complete presentation on 'Train the Trainer' including various aspects of preparing a Trainer to deliver effective training, certification criteria for the trainer and certificate templates for both trainees and trainer.
Level II Counselling Skills Session EightJohn Marsden
The document discusses asking creative questions in counseling sessions. It defines open and closed questions, and notes that open questions invite clients to share more of their experience while closed questions elicit specific yes or no responses. The document demonstrates how to use the change model to ask creative questions that focus clients' attention on developing their desired state rather than problems. It includes a skills practice session where participants practice listening and questioning skills in pairs before providing feedback.
The document provides guidance for trainers on how to conduct effective training sessions. It defines training and outlines the objectives, responsibilities and characteristics of a good trainer. It discusses the importance of training for both employees and organizations. The document recommends using a four step training method including preparation, demonstration, practice and follow up. It also provides tips on different training methods, code of conduct, joining instructions and necessary equipment. The overall document serves as a reference for trainers on best practices for planning and delivering training.
Facilitation Training Materials - Developing Negotiation Skills HandoutPMSD Roadmap
A handout to be used with the Step 0 Facilitation Skills Training Materials, which can be found here: http://www.slideshare.net/pmsd-map/step0training-guide
The handout discusses developing effective interest-based negotiation skills, and should be used in the Facilitation Negotiation session.
Print 1 sheet between every 2 participants.
The document outlines the agenda for a "Train the Trainer" workshop. It covers topics like adult learning styles, how adults learn best, motivating adult learners, dealing with difficult behaviors in groups, lesson planning, and training evaluation. The agenda includes discussions, activities, and a roleplaying exercise where participants practice delivering lesson messages from a sample training.
Facilitation Training Materials - SlidesPMSD Roadmap
A set of slides that can be used alongside the Facilitator Guide to train practitioners in key Facilitation Skills and Attitudes.
The Facilitator Guide can be found at http://www.slideshare.net/pmsd-map/step0training-guide
Train the Trainer - Training and Development SessionAly Abbas Dilawar
This document provides guidance on how to conduct effective trainings. It discusses introducing yourself to participants, key elements of effective presentations such as preparing content, understanding your audience, confident delivery, and controlling the environment. Specific tips are provided, such as identifying a few key points, using examples, practicing, and using participants' names. The document also contrasts telling vs. teaching, provides sample activities for reflection and brainstorming, and discusses using storytelling, grabbing attention, and asking questions.
The document provides information about an upcoming two-day train the trainer workshop. It includes an overview of the workshop contents and objectives, which are to introduce training concepts so participants can design effective training sessions. The workshop will cover topics like the learning cycle, what makes a successful trainer, and a four-step plan for preparing and delivering training. Trainees will practice their skills and have an on-the-job assessment following the course.
This document provides guidance on training principles and best practices for cooperative education committees. Some key points:
- Cooperative education focuses on adult learners, uses participatory and dialogical approaches, and aims to empower members and drive positive change.
- Effective education committees conduct regular meetings, develop training materials, and program a variety of capability-building activities.
- Good facilitation and handling group dynamics are important for successful training. Techniques include identifying various participant "animal types" and addressing their behaviors.
- Recruitment of new members is a key responsibility, and committees should plan recruitment targets and activities to ensure sustainability.
This document outlines the agenda and learning outcomes for a business administration training session. It includes activities on prioritizing tasks, identifying business documents, creating documents using templates, appropriate business dress, and skills for interacting with colleagues. Learners are assigned homework on making and receiving phone calls appropriately. The session is led by tutor Michelle Walsh and involves 6 total sessions over 3 weeks to complete the Level 1 Award.
The document outlines a "Train the Trainer" initiative to improve guest service at a hotel. It discusses poor reviews about rude staff and lack of attention to guests. The initiative will standardize coaching, accountability, and guest service expectations through workshops. Department heads will ensure team members attend workshops and provide daily coaching to reinforce guest-focused behaviors like smiling, acknowledging guests, and maintaining attention to detail. The goal is to motivate staff and create a guest experience culture.
The document provides an agenda for a 3-day training of trainers course, outlining objectives, sessions, and activities to teach participants about training design, delivery, and improvement. Key topics include learning styles, training needs assessment, learning theories, training methods, handling difficult participants, and demonstrations. The goal is for participants to learn how to design and deliver effective training courses and develop action plans to strengthen their skills as trainers.
The document provides guidance for trainers on their roles and responsibilities. It discusses diagnosing training needs, building trust with trainees, and contributing as a co-learner. Personal qualities of trainers include self-confidence, communication skills, flexibility and patience. Approaches to training include instructing, feedback, counseling, and mentoring. Key skills for trainers are planning training sessions effectively, understanding trainees, designing training content that engages different learning styles, motivating and reinforcing trainees, communicating verbally and non-verbally, providing effective feedback, and handling questions and objections from trainees. The document emphasizes the importance of preparation, rehearsal, and practice for trainers.
This document provides instructions for participants in an online group training program. It outlines how to get started with the training platform and expectations for participation during the 3 hour session. Participants will work in groups of 5-7 members to complete activities, discuss questions, and learn new skills from each other. The training aims to help participants plan their professional development.
The document provides an overview of an online training program called "In Business Training Programme" that aims to help small businesses develop skills through peer learning networks. It outlines the structure and expectations for participants, which involves completing activities in breakout groups and discussing questions together over Zoom to learn from each other. The training is facilitated and takes around 3 hours to complete. Participants are instructed on how to engage respectfully with each other and work as a group to get the most out of the experience.
This is a one-day course on facilitation skills. It is essentially a meta-facilitation course, since it's a facilitated course about facilitation. So, the same techniques that you learn about facilitation are actually applied in the delivery of the course.
The topics of this training are:
- Presenting vs. facilitating
- Facilitator competencies
- Facilitation techniques
- Facilitation in action, using an advanced facilitation technique
- Handling disruptive participants
- Structuring your development plan to be a better facilitator.
The material is adapted from “Facilitation Skills Training”, by Don McCain and Deborah Davis Tobey, ATD Press.
Effective adult facilitation skills
Topics include::
Presentation Skills
Using Visual Aids
Preparation
Instructor Mechanics
Adult Learning Model
Three Learning Styles
Team Dynamics in the Classroom
Managing Difficult Situations
This document provides instructions for two tasks:
1) Students must create a 5-minute PowerPoint presentation on career opportunities after studying criminology. The presentation can focus on a single career path or cover multiple options.
2) Students are assigned to seminar groups to lead discussions on practitioner lectures. As a group, they must engage their peers in tasks and discussions, rather than simply lecturing for 50 minutes. Effective techniques include assigning questions, organizing small group work, or showing relevant videos. Leading the seminar provides skills applicable to graduate jobs.
The document provides guidance on how to conduct effective training sessions. It discusses setting training goals and objectives. It recommends using an organizing framework like PowerPoint presentations, along with additional materials. The document then gives tips for effectively presenting with PowerPoint, including using examples and encouraging participation. It also discusses how to create an active learning environment using techniques like brainstorming, case studies, demonstrations, and roleplaying. Finally, it emphasizes the importance of understanding the training materials, audience, and selecting an appropriate training room setup.
21 trainer tips & tricks to maintain interestHarvey Allen
This document provides 16 tips for maintaining audience interest during presentations. Some key tips include using an engaging tone of voice, telling anecdotes to bring facts to life, varying the pace of speaking, incorporating trainee names, using visual aids, asking questions to encourage participation, conducting small group activities, showing a sense of humor, using non-verbal communication, timing activities properly, showing enthusiasm, and taking breaks at appropriate times. The overall goal is to engage the audience and keep them interested throughout the presentation.
The document provides guidance on how to conduct effective training sessions using active learning strategies rather than solely relying on lectures. It recommends introducing yourself and participants, stating the training goals and objectives. It then discusses various active learning techniques to engage participants, such as brainstorming, case studies, demonstrations, roleplaying and others. The document emphasizes creating a comfortable environment and knowing your audience and materials to conduct a successful training session.
A complete presentation on 'Train the Trainer' including various aspects of preparing a Trainer to deliver effective training, certification criteria for the trainer and certificate templates for both trainees and trainer.
Level II Counselling Skills Session EightJohn Marsden
The document discusses asking creative questions in counseling sessions. It defines open and closed questions, and notes that open questions invite clients to share more of their experience while closed questions elicit specific yes or no responses. The document demonstrates how to use the change model to ask creative questions that focus clients' attention on developing their desired state rather than problems. It includes a skills practice session where participants practice listening and questioning skills in pairs before providing feedback.
The document provides guidance for trainers on how to conduct effective training sessions. It defines training and outlines the objectives, responsibilities and characteristics of a good trainer. It discusses the importance of training for both employees and organizations. The document recommends using a four step training method including preparation, demonstration, practice and follow up. It also provides tips on different training methods, code of conduct, joining instructions and necessary equipment. The overall document serves as a reference for trainers on best practices for planning and delivering training.
Facilitation Training Materials - Developing Negotiation Skills HandoutPMSD Roadmap
A handout to be used with the Step 0 Facilitation Skills Training Materials, which can be found here: http://www.slideshare.net/pmsd-map/step0training-guide
The handout discusses developing effective interest-based negotiation skills, and should be used in the Facilitation Negotiation session.
Print 1 sheet between every 2 participants.
The document outlines the agenda for a "Train the Trainer" workshop. It covers topics like adult learning styles, how adults learn best, motivating adult learners, dealing with difficult behaviors in groups, lesson planning, and training evaluation. The agenda includes discussions, activities, and a roleplaying exercise where participants practice delivering lesson messages from a sample training.
Facilitation Training Materials - SlidesPMSD Roadmap
A set of slides that can be used alongside the Facilitator Guide to train practitioners in key Facilitation Skills and Attitudes.
The Facilitator Guide can be found at http://www.slideshare.net/pmsd-map/step0training-guide
Train the Trainer - Training and Development SessionAly Abbas Dilawar
This document provides guidance on how to conduct effective trainings. It discusses introducing yourself to participants, key elements of effective presentations such as preparing content, understanding your audience, confident delivery, and controlling the environment. Specific tips are provided, such as identifying a few key points, using examples, practicing, and using participants' names. The document also contrasts telling vs. teaching, provides sample activities for reflection and brainstorming, and discusses using storytelling, grabbing attention, and asking questions.
The document provides information about an upcoming two-day train the trainer workshop. It includes an overview of the workshop contents and objectives, which are to introduce training concepts so participants can design effective training sessions. The workshop will cover topics like the learning cycle, what makes a successful trainer, and a four-step plan for preparing and delivering training. Trainees will practice their skills and have an on-the-job assessment following the course.
This document provides guidance on training principles and best practices for cooperative education committees. Some key points:
- Cooperative education focuses on adult learners, uses participatory and dialogical approaches, and aims to empower members and drive positive change.
- Effective education committees conduct regular meetings, develop training materials, and program a variety of capability-building activities.
- Good facilitation and handling group dynamics are important for successful training. Techniques include identifying various participant "animal types" and addressing their behaviors.
- Recruitment of new members is a key responsibility, and committees should plan recruitment targets and activities to ensure sustainability.
This document outlines the agenda and learning outcomes for a business administration training session. It includes activities on prioritizing tasks, identifying business documents, creating documents using templates, appropriate business dress, and skills for interacting with colleagues. Learners are assigned homework on making and receiving phone calls appropriately. The session is led by tutor Michelle Walsh and involves 6 total sessions over 3 weeks to complete the Level 1 Award.
The document outlines a "Train the Trainer" initiative to improve guest service at a hotel. It discusses poor reviews about rude staff and lack of attention to guests. The initiative will standardize coaching, accountability, and guest service expectations through workshops. Department heads will ensure team members attend workshops and provide daily coaching to reinforce guest-focused behaviors like smiling, acknowledging guests, and maintaining attention to detail. The goal is to motivate staff and create a guest experience culture.
The document provides an agenda for a 3-day training of trainers course, outlining objectives, sessions, and activities to teach participants about training design, delivery, and improvement. Key topics include learning styles, training needs assessment, learning theories, training methods, handling difficult participants, and demonstrations. The goal is for participants to learn how to design and deliver effective training courses and develop action plans to strengthen their skills as trainers.
The document provides guidance for trainers on their roles and responsibilities. It discusses diagnosing training needs, building trust with trainees, and contributing as a co-learner. Personal qualities of trainers include self-confidence, communication skills, flexibility and patience. Approaches to training include instructing, feedback, counseling, and mentoring. Key skills for trainers are planning training sessions effectively, understanding trainees, designing training content that engages different learning styles, motivating and reinforcing trainees, communicating verbally and non-verbally, providing effective feedback, and handling questions and objections from trainees. The document emphasizes the importance of preparation, rehearsal, and practice for trainers.
This document provides instructions for participants in an online group training program. It outlines how to get started with the training platform and expectations for participation during the 3 hour session. Participants will work in groups of 5-7 members to complete activities, discuss questions, and learn new skills from each other. The training aims to help participants plan their professional development.
The document provides an overview of an online training program called "In Business Training Programme" that aims to help small businesses develop skills through peer learning networks. It outlines the structure and expectations for participants, which involves completing activities in breakout groups and discussing questions together over Zoom to learn from each other. The training is facilitated and takes around 3 hours to complete. Participants are instructed on how to engage respectfully with each other and work as a group to get the most out of the experience.
The document provides a 6 step strategy for influencing others without authority by overcoming external and internal barriers: assume all are potential allies, clarify your own goals and priorities, diagnose the world of the other person, identify relevant currencies for both parties, deal with relationships, and influence through give-and-take. The strategy is intended to help employees influence colleagues, managers, and others to accomplish work goals when they lack direct authority over those individuals.
21. Farmers field school (training of trainers to t and ffs)Mr.Allah Dad Khan
A Series of Lectures By Mr. Allah Dad Khan Provincial Director IPM ( Master Trainer ) KPK Ministry of Food Agriculture and Livestock (MINFAL) Islamabad Pakistan
The document outlines techniques for effective facilitation. It discusses opening a meeting by setting up the room, setting an enthusiastic tone, and establishing ground rules. For running a meeting, it recommends managing discussion, balancing participation, making transitions, identifying strategic moments, and using team resources. Closing a meeting involves reviewing decisions, determining follow-up actions, and evaluating the meeting. The document provides examples of facilitation techniques to encourage interaction and productivity.
A guide to take you through how to use the training materials for the PMSD Roadmap.
Includes a collection of all of the Top Facilitation Tips used in the training materials, which can be used to provide guidance when running the training sessions, and also as tips for the participants themselves.
Tips created by Lindsay Berresford.
Last updated 21/06/12
The document outlines an agenda for a 3-day "Train the Trainer" workshop which will cover topics such as learning styles, training course design, training delivery techniques, and handling difficult training situations. Participants will learn how to identify training needs, design effective training sessions, and use various teaching methods and activities to engage learners. The workshop also provides opportunities for participants to practice delivering short presentations and receive feedback to improve their skills as trainers.
4 Training of Facilitators - Facilitators Guide v.2.pptxForonlineAccess
The document provides guidance for participants and facilitators in a peer-to-peer learning group. It outlines group guidelines for the discussions, including keeping cameras on, actively participating, respecting others' opinions, and having fun. The learning goals are to discuss skills needed for effective peer facilitation and how to manage challenging situations. Peer-to-peer learning is described as encouraging a safe environment where learners gain knowledge through interaction rather than just textual information. A facilitator's role is to help participants go through the training equally and support discussions, not to make decisions or be solely responsible for success.
This document provides a trainer's module for a workshop on activating prior knowledge in active learning. It includes 13 activities to help participants learn about activating prior knowledge and how it relates to developing reading skills. The workshop is divided into two parts.
Part 1 introduces the concept of activating prior knowledge and its importance in the PRIME approach to active learning. It includes brainstorming activities, goal setting, and a discussion of key reading skills. Part 2 focuses on specific strategies for activating prior knowledge, such as using poetry, questioning, comparing/contrasting, read alouds, and predicting, to help develop reading comprehension. The module aims to give participants hands-on experience with approaches for incorporating activating prior knowledge into their own teaching
The document outlines an agenda for a facilitation skills training program. The program will cover understanding the roles and responsibilities of facilitators, learning basic facilitation skills, and techniques over its 5 modules taking place from 8:30am to 5pm. It includes breaks and details the topics to be covered in each module including getting started, basic responsibilities, facilitation maps, and techniques with conclusions.
The document outlines an agenda for a training on facilitation skills. It includes the following:
- Learning objectives around understanding the roles and responsibilities of facilitators as well as basic facilitation skills and structure.
- A detailed timetable outlining sessions on getting started, basic responsibilities of facilitators, basic facilitation map, facilitation techniques, and conclusion.
- An overview of the modules including getting started, basic responsibilities, basic facilitation map, and basic facilitation techniques.
The document discusses core consulting skills and provides information on several topics:
1. It outlines the CONSULT process that consultants follow, from pitching and developing proposals to delivering solutions and following up.
2. It presents a course program on consulting that covers various stages of the consulting process from entry and contracting to diagnosis, intervention, and closure.
3. It discusses important client handling skills for consultants, including maintaining seven vital signs of a healthy client relationship such as ensuring stakeholders are committed and business benefits are realized.
The four-part lesson plan consists of four parts: 1) Connection (Do Now), 2) Activation, 3) Demonstration, and 4) Consolidation. Each part builds upon the next to help students master the learning objectives. In the Connection phase, a Do Now activity recalls prior knowledge and connects it to the lesson. The Activation phase presents new information actively without being passive or a lecture. In the Demonstration phase, students apply their understanding and take ownership of their learning. Finally, the Consolidation phase allows students to reflect on and consolidate their learning to ensure mastery of the objectives.
This document provides the table of contents for an instructor's guide for the 5th edition of the textbook "Managerial Economics: A Problem-Solving Approach" by Froeb et al. The guide contains resources for each textbook chapter including main points, videos, in-class problems, additional anecdotes, teaching notes, and other supplemental materials. It provides tips for instructors on how to effectively use the guide to supplement textbook material and engage students, such as building courses around deliverables, using real business examples to motivate concepts, and keeping students actively involved through cold calling and in-class problems.
NCV 2 Human & Social Development Hands-On Support Slide Show - Module 1Future Managers
The document discusses reflection and its application in education studies. It defines reflection as serious thought about a situation or experience and explains how reflective techniques like questioning and journaling can be used. Reflection is important for practitioners to develop skills and address challenges. It clarifies that both open-ended and closed questions have a role in reflection. The document also discusses Bloom's Taxonomy and its domains of learning. Learners are asked to complete reflective writing assignments and discussions applying these concepts.
This document provides an overview and guide for a leadership workshop. The workshop aims to identify and develop leadership qualities in staff members of Sarvodaya, Sri Lanka's largest NGO. The workshop goals are to define leadership, reinforce skills like communication and problem solving, and encourage teamwork. It includes 5 interactive activities to develop skills like critical thinking, communication, and creativity. The document outlines the workshop structure, facilitator roles, materials needed, and debriefing questions for each activity. It aims to provide a fun and engaging learning opportunity for participants.
HRM3120
Individual and Organisational Change
2013 - 2014
Reflective Journal
Name and Family Name
Student ID
Table of Contents
Introduction………………………………………………………………………………..4
What is Reflection? ……………………………………………………………………… 6
Tools for Reflection ……………………………………………………………………….7
Wk 1: Introduction to the Module ………………………………………………………...8
Wk 2: A Changing World ……………………………………………………………….11
Wk 3: What does this mean for Employability?................................................................14
Wk 4: Marketing Yourself 1…………………………………………………………......17
Wk 5: Understanding Yourself 1........................................................................................20
Wk 6: Marketing Yourself 2..............................................................................................23
Wk 7: Understanding Yourself 2…………………………………………………………26
Wk 8: The Individual and Change.....................................................................................29
Wk 9: Tutorial 1………….................................................................................................31
Wk 10: Tutorial 2…………………………………………………………………..…….33
Wk 11: Taking Stock and Creative Management..............................................................35
Wk 12: Understanding Organisations................................................................................38
Wk 13 Leadership of Change…………………………………………………………….40
Wk 14: Models of Change 1…….......................................................................................43
Wk 15: Models of Change 2…….......................................................................................46
Wk 16: Systems Diagramming 1........................................................................................49
Wk 17: Systems Diagramming 2…....................................................................................52
Wk 18: Working with Case Studies...................................................................................55
Wk 19: Taking Stock through Reflective Practice.............................................................57
Wk 20: Tutorial 3...............................................................................................................60
Wk 21: Tutorial 4…….......................................................................................................63
Wk 22: Theatre of Change Production...............................................................................66
Wk 23: Self-directed Study: Reflecting on your Learning Journey...................................69
Wk 24: Self-directed Study: Completion of Reflective Journals.......................................71
Introduction
Throughout your time at university, a lot of emphasis has been placed on supporting you to develop your skills in using reflection as a tool for learning from experience. The main reason for this is to provide you with a way of thinking a ...
Anger Management A Cognitive Behavioral Group Intervention Protocol For Stud...Joe Osborn
This document outlines an anger management group protocol for students with exceptional learning needs. It consists of 13 sessions aimed at teaching cognitive behavioral techniques for managing anger. The sessions cover identifying feelings, thoughts, and behaviors; challenging anger myths; distinguishing between anger and aggression; relaxation techniques like deep breathing; and problem solving skills. The goal is for students to learn how to think differently, manage feelings of anger, and choose less aggressive behaviors.
This document provides information on designing training sessions using the experiential learning cycle (ELC). It defines the ELC as a process involving experience, processing, generalizing, and applying lessons learned. Each step of the ELC is described in detail. An example training session on teamwork is outlined demonstrating how to incorporate all steps of the ELC, from setting goals to providing closure. The document emphasizes that the ELC aligns with adult learning theory and allows participants to learn from structured experiences.
Facilitation skills, making things easierOmar Sultan
Facilitation is about designing an environment where a group can communicate, think of new ideas, develop skills, and share experiences. The facilitator acts as an environment designer, guide, and listener to help participants discover things for themselves. The ADDIE model is used for training design: assess needs, design objectives and content, develop materials, implement training, and evaluate impact. Key facilitator skills include understanding adult learners, making participants comfortable, clarifying objectives, managing discussions, and handling difficult personalities.
Originally presented at XP2024 Bolzano
While agile has entered the post-mainstream age, possibly losing its mojo along the way, the rise of remote working is dealing a more severe blow than its industrialization.
In this talk we'll have a look to the cumulative effect of the constraints of a remote working environment and of the common countermeasures.
m249-saw PMI To familiarize the soldier with the M249 Squad Automatic Weapon ...LinghuaKong2
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2. I N F L U E N C I N G W I T H O U T A U T H O R I T Y
Instructor Handbook
3. Table of Contents
Introduction .............................................................................. 1
Lesson Overview...................................................................... 1
Target Audience....................................................................... 1
Lesson Goal and Outcomes..................................................... 1
Lesson Goal.................................................................................... 1
Lesson Outcomes ........................................................................... 1
Hardware Requirements .......................................................... 1
Room Requirements ................................................................ 2
Lesson Agenda ........................................................................ 3
Lesson 1: Influencing Without Authority ................................... 4
Introducing the instructor and the participants.................................... 5
Icebreaker....................................................................................... 6
Lesson objectives ........................................................................... 8
What is influence?........................................................................... 9
What do you know about influence? ............................................. 11
External barriers to influence ........................................................ 12
Internal barriers to influence.......................................................... 14
Overcoming the barriers................................................................ 16
Step 1: Assume all are potential allies .......................................... 17
Step 2: Clarify your goals and priorities......................................... 18
Step 3: Diagnose the world of the other person ............................ 19
Step 4: Identify the relevant currencies; theirs and yours.............. 20
Step 5: Deal with relationships...................................................... 22
Step 6: Influence through give and take........................................ 23
Case study.................................................................................... 24
Problem......................................................................................... 25
Step 1: Assume all are potential allies .......................................... 26
Step 2: Clarify your goals and priorities......................................... 27
Step 3: Diagnose the world of the other person ........................... 28
Step 4: Identify relevant currencies; theirs and yours ................... 29
Step 5: Deal with relationships..................................................... 30
4. Step 6: Influence through give and take....................................... 31
Introduction to simulation .............................................................. 32
References.................................................................................... 33
5. D E S I G N C U S T O M I Z A T I O N
1
Introduction
Corporate employees always come across situations where they have no real authority
over key stakeholders but have to influence them to get their work done. They know
what needs to be done and know how to do it, but they can’t get their boss, colleagues,
and even the people who report to them to do “the right thing.” This lesson prepares
them to do just that, “making people do what they want them to do.”
Lesson Overview
This lesson is delivered as a blended training program which is divided into two parts.
The first part is an instructor-led session which is followed by an online assessment.
The lesson is designed for 2 hours with 10 minutes buffer provided at the end.
Target Audience
This lesson provides essential influencing skills for all types of employees in an
organization. They can be business analysts, sponsors, managers, or executives.
Lesson Goal and Outcomes
Lesson Goal
When presented with a situation where an individual must get his/her work done by
another individual with a higher authority, he/she will be able to influence or persuade
the individual to do it with a step-by-step influence strategy.
Lesson Outcomes
After completing this lesson, participants will be able to:
Explain the purpose of influence.
Identify the barriers to influence.
Influence their colleagues using an influence strategy.
Hardware Requirements
The following hardware equipment is necessary for delivery of this course:
Lesson
1
6. 2
LCD projector compatible with a notebook computer and cables for proper
connection
Laptops or desktops with internet connection for all the participants.
Room Requirements
The room should be large enough to accommodate workspace and chairs for up to 20
participants and 1 instructor plus the aforementioned equipment.
Instructors should be able to arrange the classroom as they deem most appropriate
given the exact number of participants. The ideal arrangement allows participants to
interact with the instructors and each other; e.g., a U- or V-shape arrangement. Avoid
“lecture hall” type of arrangements. All participants should be able to see the screen
and instructors; however, participants and instructors should be able to move about the
room without obstruction.
A preparation table and presentation table should be provided for the instructors. The
room should be in a quiet area and have a lighting system that permits convenient
dimming of the lights, especially where the screen is located.
7. 3
Lesson Agenda
Time Slide
5 minutes Introducing the instructor and the participants
20 minutes Icebreaker activity
2 minutes Lesson objectives
5 minutes What is influence?
5 minutes What do you know about influence?
5 minutes External barriers to influence
5 minutes Internal barriers to influence
5 minutes Overcoming the barriers
5 minutes Step 1: Assume all are potential allies
5 minutes Step 2: Clarify your goals and priorities
5 minutes Step 3: Diagnose the world of the other person
10 minutes Step 4: Identify the relevant currencies; theirs and yours
5 minutes Step 5: Deal with relationships
5 minutes Step 6: Influence through give and take
Case study
1 minute Problem
1 minute Step 1: Assume all are potential allies
1 minute Step 2: Clarify your goals and priorities
1 minute Step 3: Diagnose the world of the other person
1 minute Step 4: Identify relevant currencies; theirs and yours
1 minute Step 5: Deal with relationships
1 minute Step 6: Influence through give and take
2 minutes Introduction to simulation
30 minutes Simulation
9. 5
Introducing the instructor and the participants
Let us introduce each other!
Introduce yourself and have the participants introduce themselves.
10. 6
Icebreaker
Icebreaker
Purpose:
Use different methods of persuasion.
Objective:
Each team has to persuade a neural person to join their team.
Setup:
Group the learners into two teams with the exception of one person who
volunteers as a neutral entity.
Have each team occupy one side of the room while the independent person
sits on a chair in the middle of the room between the two teams.
Give each team has 5 minutes to brainstorm and build their case to present to
the independent person to join their team.
Finally, give one representative from each team 2.5 minutes to present their
case to the independent person and pursue him or her to join their team.
After the activity, discuss within the group which method of persuasion
worked better and why.
Time allocated to explain the activity:
5 minutes.
Time allocated for brainstorming between the team members:
5 minutes
Time allocated for presenting the case:
12. 8
Lesson objectives
After completing this training, you
should be able to:
Explain the purpose of influence.
Identify the barriers to influence.
Influence your colleagues using an influence
strategy.
13. 9
What is influence?
What is influence?
The power to get your work
done.
You influence:
Friends
Colleagues
Managers
What is influence?
Influence is the power to get your work done.
Teaching Tips:
You live in a global village. There are very few jobs where a person works completely
alone. Most of you are dependent upon others, and you are important to your
colleagues as well. Hence, there will be scenarios where you need to influence your
friends and employees from other departments, that is, people you can not order or
control. You will also come across situations where you need to influence your
manager and others above you.
Some common scenarios where you may need to influence others are:
• To sell important projects
• To persuade colleagues to provide needed resources
To the team that won: You used this power to convince the individual to join your team.
14. 10
• To convince your boss to respond to issues that may not appear important to
him
Teaching Tips:
Ask if the learners maybe able to give examples for each scenario as you explain each. Examples
for each scenario could be:
Sales personnel selling a product. He/she must influence the customers to buy the
product.
A team manager of a development team requesting the help of some experts from the
design team to solve an issue. He/she must convince the team member of the design team
to relieve some of his/her team members.
A team member trying to convince the boss that his idea for the product is better than
his colleagues.
15. 11
What do you know about influence?
What do you know about
influence?
Ask and get it
Think how to get it
Give and get it
You already know a lot more about influence than you realize!
Sometimes, you just ask what you need, and if the other person or group can
respond, they will.
Sometimes, you have to work a little harder to figure out how to get what you
want.
Sometimes, you instinctively understand that when someone helps you, you
are expected sooner or later to somehow pay them back.
Teaching Tips:
Ask if the learners could give examples for each instance as you explain each instance. Examples
for each instance could be:
Asking a favor from your close friend or a family member.
Asking a favor from somebody who you does not know.
Asking a favor from somebody to your competitor.
16. 12
External barriers to influence
External barriers to influence
Power differential
Different goals and objectives
Incompatible performance measures
Rivalry
Convincing a friend is easy, but how about convincing somebody you do not know?
You may feel lost when you think of ways to convince somebody you does not know
or who is superior than you. There are barriers to influence which are external to you;
that exist in your business environment:
The people that you want to influence and you are separated by a large power
differential.
The people that you want to influence have different objectives from yours,
leading to different priorities, and you cannot find a common ground.
The people that you want to influence have incompatible performance
measures and rewards.
The people that you want to influence are your rivals or feel competitive and
don’t want you to succeed.
17. 13
Teaching Tips:
Extra information on each barrier:
Usually, you find that it is easy to influence your subordinates. However, you feel that
you need to work harder when you are not in a position that gives you the right to give
orders in relation to those you want to influence.
Some people just do not care about what you are trying to accomplish, because they have
such different expectations due to their organizational roles. Sometimes they just have
completely incompatible personal goals.
Some people may be held accountable for things that will not let them respond to what
you want. This is, again, due to their organizational roles.
Finally, some people will be thinking that your success will interfere with their success. In
such cases, they may not be able to help you even if they know it would be good for the
company. In addition, they might have strong personal animosity toward you that clouds
their judgment.
18. 14
Internal barriers to influence
Internal barriers to influence
Lack of knowledge
Attitudes
Fear
No focus
However, more than often, the barriers are inside the person who wants to influence
others.
Lack of knowledge on how to go about influencing when you are not sure of
the objectives
Presence of attitudes that may blind you to important objective information
Fear of the other person or group and how they might react
Inability to focus on what you need and how the other person could benefit
from that
19. 15
Teaching Tips:
Extra information on each barrier:
Many people do not know how to go about influencing when the other person or group is
not responsive. They do not understand how important it is to deliver something of value
to the other person, rather than what they themselves value. They go on emphasizing how
wonderful what they want is and forget that it has to appeal to something the other
person or group cares about.
Some people think that they do not have to try to influence others; they should just
recognize the truth and give in. In addition, they quickly write off anyone who does not
quickly go along with a request, assuming that they are deficient in some important way.
Another handicap is knowing what would move the other person but you cannot stand
people who want that, so you back off or become hostile.
Frequently, people recognize that to have influence they would have to say something that
might get the other person or group angry, or wanting to retaliate. Out of fear, usually
even before trying the idea, they decide they cannot go ahead. Also, the idea that pushing
might make the other person not like you can paralyze some people.
Sometimes, people who want influence are not very clear about exactly what their goals
are and who they have to influence to accomplish their goals. This leads to stressing the
wrong things and getting hung up on secondary, often symbolic, issues.
20. 16
Overcoming the barriers
Overcoming the barriers
Relationship exists
Relationship does not exist
How do you overcome these barriers?
We will start from the assumption that influences are about the person being
influenced getting something valued in return or avoiding something disliked for
willingness to give what is requested.
Teaching Tips:
This give and take concept is not so much easy as it sounds. When you already have a
good relationship with the another person, you just ask, and if the colleague can
respond, he or she will. There is no need for a conscious diagnosis of the situation and
thinking through the appropriate approach. But there are other times when it is not so
easy to influence the other person (for example, influencing your superiors), and a
more deliberate and conscious approach is needed.
For example, you are willing to work on weekend to complete project. Boss praises you and
mentions extra effort to higher-ups and may even suggest you extend vacation. You help a
colleague not in your area carry out a difficult analysis, and the colleague tells your boss how terrific
you are.
21. 17
Step 1: Assume all are potential allies
Step 1: Assume all are potential
allies
Influencing someone else – especially someone who seems to be "being difficult" – can
make you feel upset, nervous, or unsure. Begin by assessing whether you could form an
alliance with the person. Try to discover where there might be overlapping interests.
This same mind-set of assuming the other person is a potential ally also applies to your
manager.
Failure to do that by assuming the other person will be an adversary rather than an ally
prevents accurate understanding, leading to misperceptions, stereotypes, and
miscommunication, and can create a self-fulfilling prophecy.
22. 18
Step 2: Clarify your goals and priorities
Step 2: Clarify your goals and
priorities
You need to think hard about your objectives, so you won’t get side tracked into
pursuing secondary goals:
What do you require?
What are your priorities among several possibilities?
What are you willing to trade off to get the minimum you need?
Do you want a particular form of cooperation on a specific item or would you
settle for a better relationship in the future?
Would a short-term victory be worth the creation of hard feelings, or is the
ability to come back to the person in the future more important?
Too often, the person desiring influence does not sort personal desires from what is
truly necessary on the job, and creates confusion or resistance.
Teaching Tips:
For example, if you are only concerned about being right at all costs, humiliating the other person,
or always having the last word, your personal concerns can become central and interfere with other
more important organizational goals.
23. 19
Step 3: Diagnose the world of the other person
Step 3: Diagnose the world of the
other person
Determine the organizational situation of the potential ally that drives much of what he
or she cares about. These forces usually play an even greater role in shaping what is
important to them than their personality. If for any reason you can’t ask that person
directly, examine the organizational forces that might shape goals, concerns, or needs.
Teaching Tips:
For example, how a person is measured and rewarded, the manager’s and peer’s expectations,
where the person is in his or her career, and so on, have a powerful effect on what the person might
want in exchange for cooperation, and what the costs would be for giving what you want.
24. 20
Step 4: Identify the relevant currencies; theirs and yours
Step 4: Identify the relevant
currencies; theirs and yours
This is most important part of our influence strategy. Identify the things that people
care about. We will call them currencies. To make trades, you need to be aware of as
many things as people care about and all the valuables you have to offer. There are 5
types of currencies:
Inspiration-related currencies
Task-related currencies
Position-related currencies
Relationship-related currencies
Personal-related currencies
Most people care about more than one thing (for example, prestige, money, being
liked). If you can identify several applicable currencies, you will have a wider range of
possibilities to offer in exchange.
25. 21
Teaching Tips:
Further information on the currencies:
These currencies are all related to inspiration, vision, morality, and strength. You can
appeal to these people by explaining the significance of your project or request, and by
showing that it's the right thing to do.
These currencies relate to the task at hand and to getting the job done. Here, you will
want to exchange resources such as money, personnel, or supplies. You could offer to help
these people on a current project they are working on. You could also offer your expertise
or your organization's expertise, in exchange for their help.
People who value this currency focus on recognition, reputation, and visibility. They want
to climb the organizational ladder, and to be recognized for the work they are doing.
Here, you will want to appeal to this sense of recognition by publicly acknowledging their
efforts. You could offer them lunch with your CEO or the opportunity to work with a
high-profile team. You can also convince them that the project or task will be recognized
by respected people in your industry.
People who value relationships want to belong. They want strong relationships with their
team and colleagues. So, make these people feel they are connected to you or your
organization on a personal level. Offer them emotional support and understanding. Use
active listening, so that they can talk about their problems. And say "thank you" to
show gratitude for the good work they are doing for you or have done for you in the past.
This is probably the simplest currency of the five. These currencies relate to the other
person on a personal level. You can appeal to this person by showing them sincere
gratitude for their help. Allow them the freedom to make their own decisions if they are
helping you on a team. Keep things simple for them, so they do not feel hassled helping
you.
26. 22
Step 5: Deal with relationships
Step 5: Deal with relationships
In this step, you need to analyze what kind of relationship you have with this person. If
you know him or her well and you are on good terms, you can directly ask him or her
for what you need.
If you are not on good terms or you are a complete stranger, then you need to focus
on building trust and building a good relationship before you move on to the final step.
To do this, take time to get to know the person you are interacting with. Make sure you
use active listening techniques when you are speaking with him or her. Also, develop
your emotional intelligence skills, which will help you recognize not only your own
feelings but the feelings of those around you.
27. 23
Step 6: Influence through give and take
Step 6: Influence through give and
take
Once you feel you know what your ally wants or needs and you have determined what
you have to offer, you can make "the exchange" and put your findings into action. You
can use a win-win negotiation to do this.
Make sure that when you make the offer or exchange, it is done in a way that builds
trust. Show respect, empathy, and understanding to the other person. Show your
gratitude to them for helping you, and keep looking for ways to help others.
29. 25
Problem
Problem
Eric is the head of the CRM function of his organization. He wants implement a new
software package that will streamline the customer feedbacks, recording, and response
processes. However, he needs the help from his colleague, John, to solve a problem.
John is the lead software developer.
The problem is that John is extremely busy with his own projects, and has so far been
unwilling to help.
30. 26
Step 1: Assume all are potential allies
Step 1:
Assume all are
potential allies
Eric knows that John could be an ally; they've always gotten along in the past. The only
reason that Rob is unwilling to help is because he's "snowed under" with his own
projects, most of which have tight deadlines.
31. 27
Step 2: Clarify your goals and priorities
Step 2:
Clarify your
goals and
priorities
Need
John’s
help for
half a day!
Eric takes a moment to clarify his goals. Why does he need to influence John?
This is simple: John has the expertise that Eric needs to overcome a problem he's stuck
with. His goal is to gain John 's help, perhaps for half a day, to solve the problem.
32. 28
Step 3: Diagnose the world of the other person
Step 3:
Diagnose the
world of the
other person
Eric looks at the professional world that John, who works full time in IT, works in
daily.
Eric knows the IT department is deadline driven. John is often under immense
pressure to troubleshoot problems as they come up but also to deliver major projects
that have quick turnaround times. As a result, John frequently stays late and comes in
early to meet all his demands.
33. 29
Step 4: Identify relevant currencies; theirs and yours
Step 4:
Identify relevant
currencies;
theirs and yours
I need more
resources to
help me!
Eric believes that John's currency is task-related. What he needs most is another set of
hands to help him complete some of his current projects. If he could catch up, he
would probably be willing to help Eric with his own project.
34. 30
Step 5: Deal with relationships
Step 5: Deal
with
relationships
Eric is already on good terms with John. They do not talk often since they work in
different departments, but they have chatted a few times in the hallway, and Eric would
consider John a friend.
35. 31
Step 6: Influence through give and take
Step 6:
Influence
through give
and take
Eric decides on his exchange. He is going to offer John a full day of his own time to
help him catch on his projects. In return, he will ask for half a day of John's time to
help him with his own project.
When he approaches John, John looks surprised at the offer. But, he accepts
immediately. Eric shows his appreciation by showing up early on his day to help John,
and working hard the entire day. When the time comes for John to help Eric, the same
holds true: John shows up early, and the two get the problem figured out by lunchtime.
Eric then takes John out for lunch to show his gratitude.
36. 32
Introduction to simulation
It’s your turn now…
What follows is a simulation where you try to influence and make your idea accepted in
a real-world situation. Good luck!
37. 33
References
References
Cohen, A. R., & Bradford, D. L. (2012). Influencing up. Hoboken, N.J.: Wiley.
Fisher, R., & Sharp, A. (1999). Getting it done: how to lead when you're not in
charge. New York: HarperPerennial.
Cohen, A. R., & Bradford, D. L. (1990). Influence without authority. New York: J.
Wiley.
The Influence Model. (n.d.). - Communication Skills Training From
MindTools.com. Retrieved August 21, 2013, from
http://www.mindtools.com/pages/article/influence-model.htm