A complete presentation on 'Train the Trainer' including various aspects of preparing a Trainer to deliver effective training, certification criteria for the trainer and certificate templates for both trainees and trainer.

1. SCRIBBLE PAD Train the Trainer Workshop Author: Tina Arora Date: 3 October 2009

5. Lesson I: Day 1 Before Commencing the Training

14. Lesson 2: Five Star Introduction

16. Lesson 3: Instructor Notes

18. Recall Demonstration: Now that Molly has sent out the intimation letter to the trainees, she is all set to welcome her new batch of trainees. The new batch is a good mix of from various backgrounds. Molly is now set to begin with her introduction……….

19. Lesson 4: Questioning

23. Recall Demonstration: Molly has to cover a small topic on Basics of Stock Market. She asks questions to the group to keep them engaged and also answers queries raised. Lets practice what we just learnt.

24. Lesson 5: Day 2 Communication

28. Recall Demonstration: Molly has just announced a break and trainee walks upto her for a casual chat and the conversation dwells on further discussion of stock markets. Molly fosters her communication skills with her

29. Lesson 6: Features and Responsibility as a Speaker

32. Recall Demonstration: Trainees are now back from the break and a trainee asks Molly to tell them how is Molly as a person Molly combines her communication skills and takes the stage as a speaker

33. Lesson 7: Presentation Aspects

40. Recall Demonstration: Molly has been asked to repeat the training on a particular complex topic which entertains a lot many questions every time. Molly will not combine all the traits learnt today and tries addressing the crowd

41. Lesson 8: Dealing with Problem Persons

47. Recall Demonstration: Molly is conducting a small topic and tackles each of this behavior being displayed by the class. Groups are made to identify a trainer and a role assigned to each participant to act as problem persons

48. Lesson 9: Words and Phrases for specific situations

52. Recall Demonstration: The entire class is divided in groups of 2 and a situation is given to each group. The group incorporates any 2 dialogues from each of the slides discussed now to reflect their level of understanding

53. Lesson 10: Day 3 Using Verbal Buffers

56. Lesson 11: Interpreting Body Language

57. Gestures and their meaning Resistance – “I don’t agree” Crossing arms Aggressiveness Pointing Impatience, boredom Deep sighing Reluctance to talk Hand or fingers in front of mouth Understanding Head Nodding Helplessness, pleas to be understood Hands open at chest level, palms up Seriousness / Importance Hands pushing forward Intensity of interest Leaning forward or facing speaker directly Nervousness Chewing an object Confidence and logic Rubbing hands briefly Meaning Gesture / Posture

58. Recall Demonstration: Molly is standing and delivering a speech when each trainee is given a role to perform from the table just covered. Molly identifies the behavior and tries tackling it with all the knowledge gained so far

59. Lesson 12: Evaluating Training Success

60. Assessing the Trainee’s success

61. Pre and Post Course Evaluation A Pre-Course evaluation form helps to assess the current understanding level of training subject topics The form should be in the format which allows the participants to rank their understanding in a particular topic as shown below both pre and post training: Q.1 Brief understanding on Stock markets (1 lowest and 6 highest) Pre – Training – 1 2 3 4 5 6 Post – Training - 1 2 3 4 5 6

63. Certification Template for Trainees

64. Assessing the Trainer’s success

67. Wish you All the best in your Training Endeavour ahead !