This document discusses effective communication and provides tips for improving communication. It defines communication as sharing ideas and feelings with others. Some key tips for effective communication include being a reliable source, encoding messages clearly, choosing the best communication channel, and accurately decoding messages. The document also outlines different types of communication like verbal, nonverbal, and written. It describes various levels of communication from phatic to evaluate to gut-level to peak communication. Finally, it discusses potential barriers to communication such as language, lack of understanding, inadequate feedback, emotional interference, cultural differences, and poor listening skills.

1. BUILDING RELATIONSHIP
THROUGH EFFECTIVE
COMMUNICATION
Prepared by: Jm Ramos

2. COMMUNICATION
Sharing your ideas and feelings to other
people

3. TIPS TO HAVE AN EFFECTIVE
COMMUNICATION
Be reliable source
Encoded it clearly
Choose the best channel
• Oral
• Electronics
• Paper- based
• Sound
• Silent communication

4. TIPS TO HAVE AN EFFECTIVE
COMMUNICATION
Decode accurately
Function of feedback

5. TYPES OF COMMUNICATION
Verbal communication
• Referred as oral communication
• Exchange of information through
speaking
• Example:
• Face to face conversation and talking
over the telephone or videophone

6. TYPES OF COMMUNICATION
Nonverbal communication
• Physical communication that relies on
gestures or body movements
• Facial expressions, personal space, and
posture play a vital role in this type of
communication

7. TYPES OF COMMUNICATION
Written communication
• Print exchange of communication
• Example:
• Chats
• E- mail
• Letters
• Magazines, newspaper
• Online articles etc.

8. LEVEL- UP COMMUNICATION
Phatic communication
• Uses cliches to begin a
conversation or break the ice,
establish rapport or even to end
a conversation

9. LEVEL- UP COMMUNICATION
Phatic communication
• Examples:
• “Hi. How may I help you?
• “With or without sugar?

10. LEVEL- UP COMMUNICATION
Factual communication
• Used for small talk
• Offers knowledge to the other
person through factual disclosure

11. LEVEL- UP COMMUNICATION
Factual communication
• Examples:
• “My father is a fisher. My mother
sell the fish my father catches in the
market.”
• “I’m 14 years old.”

12. LEVEL- UP COMMUNICATION
Evaluated communication
• Offers ideas, opinions and
judgments
• Because others have their own
evaluations, there is a possibility of
having conflict in evaluative
communication that’s why it’s risky

13. LEVEL- UP COMMUNICATION
Gut- level communication
• Sharing of feelings and emotions
• But be cautious though when and how
you will express them
• It can also be risky

14. LEVEL- UP COMMUNICATION
Gut- level communication
• Example:
• “My sincere apologies for the
confusion”
• “I am so proud of you”

15. LEVEL- UP COMMUNICATION
Evaluated communication
• Examples:
• “Of all my cousins, she is the most
intelligent”
• “I think adding more colors will
make it more eye- catching”

16. LEVEL- UP COMMUNICATION
Peak communication
• Most connected level that is why it is also
called communal- level communication
• Happens in extraordinary way because
both people share the same emotion and
having the same level of intensity

17. LEVEL- UP COMMUNICATION
Peak communication
• Example:
• “I love you.” “I love you too”
• “I care for you.” “I care for you as well.”

18. BARRIERS TO
COMMUNICATION
Language
Lack of understanding of what the
receiver wants or needs
 inadequate feedback

19. BARRIERS TO
COMMUNICATION
Emotional interference
The degree of knowledge and expertise
of the sender and the receiver
Quality of the information sent

20. BARRIERS TO
COMMUNICATION
Lack of trust or honesty in the
source
Cultural differences
Poor listening skills

21. ACTIVITY
Answer activity no. 2 Effective
communication and Sailing On.

22. THE END