The document discusses effective communication. It defines effective communication as when the intended meaning of the sender closely matches the perceived meaning of the receiver. It then outlines the communication process, including encoding and decoding messages, and factors like knowledge and experience that influence meaning. The document also discusses important communication skills, barriers to effective communication, and strategies to overcome barriers like active listening and managing biases. It emphasizes that effective communication is key to building relationships and understanding.

1. EFFECTIVE
COMMUNICATION
Version 2018-02-25

2. What is this image telling us?

3. Opportunities
 Theory Review
 The Communication process
 Effective communication skills
 Barriers
 7 Cs to Effective Communication
 Conclusion.

4. 1.Theory Review
• Effective?
• Communication?
• Effective communication?
• Skills?
• Process?

5. Effective Communication
• When the stimulus as it was initiated and intended by
the sender, or source(S), corresponds closely with the
stimulus as it is perceived and responded to by the
receiver (R).
Receiver’s Meaning
R/S = = 1
Sender’s Meaning

6. Understanding Communication
It is two(2) Way.
Involves exchange of information between
a sender and a receiver.
The meaning is not in the spoken words,
but rather in the mind of the receiver.

7. • Three Phase
– Before
– During
– After

8. Misconceptions
• Quantity is no guarantee for quality.
- Ex:
• Frequency of communication is no measure of
how effectively people communicate.
- Ex:

9. The Communication Equation
• What you HEAR
• Tone of voice 40% of the
message
• Vocal clarity
• Verbal expressiveness
• What you SEE OR FEEL
• Facial expression
• Dress and grooming 50% of the message
• Posture
• Eye contact
• Touch
• Gesture
• WORDS …
10% of the message!

10. 2. The Communication
Process
SENDER
(encodes)
RECEIVER
(decodes)
Barrier
Barrier
Medium
Feedback/Response

11. Understanding the Process
A - B
Sender Receiver
Transmittal
of Message
Feedback
Knowledge
Experience
Values
Prior Observations
Mind’s Eye
Meaning

12. Factors Influencing Meaning
Knowledge
Experience
Values
Prior
Observations

13. Understanding the Process
• The receiver gives meaning to the
message based on background
knowledge, experience, values, and prior
observations.
• The sender must strive to transmit the
message using symbols familiar to the
receiver.

14. 3. Effective
Communication Skills
Effective
Communication skills
Eye contact & visible mouth
Body language
Silence
Checking
for understanding
Smiling face
Summarising
what has been said
Encouragement
to continue
Some questions

15. WAYS TO EFFECTIVE COMMUNICATION
Pause before responding
• During conversation, take
a second before
responding with an
answer.
• It is the efficient way of
understanding what
others have said or to
formulate messages from
your thoughts you really
want to convey.

16. Skills
• Communication skills involve:
• Listening to others (Receiving)
• Asserting/ Expressing (Sending)
• Barriers to communication can lead to misunderstanding and confusion
sender
receiver
sender
receiver
values and attitudes
“generation gap”
Cultural differences
language
noise
hearing

18. Barriers to Effective Communication
Barriers to
effective
communication
Language
Differences Distractions:
Noise, etc
Time
Assumptions,
Misconceptions
Other people
Put downsToo many questions
Distance
Discomfort
with the topic
Disability
Lack of interest
Emotions
Inappropriate
Skills.
Inappropriate
Medium

19. Reducing Communication Barriers
• Establishing effective interpersonal
relations
• Managing position power
• Being an active listener
• Acquiring feedback
• Displaying empathy
• Applying ethics to the conversation

20. The Art of Listening
• “If we were supposed to talk
more than listen, we would have
been given two mouths and one
ear.” Mark Twain

21. POLICE DHL

22. EFFECT OF NEGETIVE OR INEFFECTIVE
COMMUNICATION
•CONFLICTS
•STRESS
•Wrong medical diagnosis
•Broken homes
•Unfinished business

23. 4. BARRIERS
• Cultural
• Physical
• Environmental
• Emotional
• Language
• Gender
• Use Of Jargons
• Poor Timing
• Wrong Channel
• Attitude Towards Sender
• Unclear Message
• Background Noise

24. DISTRACTIONS
• Coming late to a
presentation and have
missed some points.
• Phone ringing
• Humming of an air-
conditioner
• Clock ticks in a room

25. Cultural differences
• Different ways of seeing,
hearing and interpreting.
• Same words can mean
different things to people from
different cultures

26. INEFFECTIVE OR
BORING COMMUNICATION

27. OBAMA’s Speech at the UN

28. EFFECTS
ON RELATIONSHIP

29. Communication & TEAM spirit
• L'union fait la
force?
• Team spirit

30. • What does this picture communicate

31. What do we make of
these dance
patterns yesterday, today and
tomorrow?
• Value system?
• Consequence of
liberal education?

32. Words of life: …THINK!
• Every word you speak matters.
• Something you say may seem
insignificant to you, but to someone else
those words can be life changing.
• When you use your words to lift
someone’s spirit & speak words of life
over them, you are depositing seeds
that will last throughout eternity.

33. Conclusion
When effective communication occurs, there is a
mutual sharing of ideas and feelings out of which
understanding develops and action is taken.
The greater the agreement between the sender and
receiver regarding the symbols used, the greater the
probability of understanding occurring between the
two parties.
Through effective communication, relationships are
built, trust is established, and respect is gained.