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Building Emotional Competence
• Emotional Intelligence – Meaning,
Components, Importance and Relevance
• Positive and Negative Emotions
• Healthy and Unhealthy expression of
Emotions
9 - 1
Emotions: An Introduction
• Emotions are strong, positive or negative,
temporary feelings that influence thinking and
behavior
– Such as jealousy, fear, love, joy, or grief
– Provide us with knowledge of current emotional
condition
– Energize our thoughts and behaviors
9 - 2
Emotions
• Are activated by a variety of events
• We can choose how we behave
• We have control over emotions
9 - 3
Achieving Emotional Balance
• lack emotional balance breed
– fear
– confusion
– anger
– sadness
• People more likely to
– drive aggressively
– misbehave during flights
– become abusive when unhappy with service
– experience emotional pain because of
disagreeable bosses
9 - 4
Personal Competence
• Refers to the competencies that determine
how we manage ourselves
• Competencies in this category include
– Recognizing one's emotions and their effects
– Keeping disruptive emotions and impulses in
check
– Maintaining standards of honesty and integrity
9 - 5
Cultural Conditioning
• Culture is what we see and hear so often it
becomes reality
• Shapes nearly every aspect of behavior and
mental processes
9 - 6
Cultural Conditioning
• Cultural influences have a dramatic effect on
American adults and children
• An example
– Interpersonal violence in the United States is the
highest among the industrialized countries
– Too much violence makes it difficult to achieve
emotional balance
9 - 7
Coping with Your Anger and the Anger of
Others
• Anger is the thoughts, feelings, physical
reactions, and actions that result from the
unacceptable behavior of others
• Anger often triggers hostility
• Learning to deal with anger is key to
– Healthy relationships
– Physical and mental health
9 - 8
Managing Your Anger
• Anger can take control of people and cause
them to make poor decisions
• Learning to deal with anger and anger of
others is a sophisticated and mature skill
people should learn
9 - 9
• Avoid reacting in a manner that could be
seen as emotionally unstable
• Express your feelings in a timely manner
• Be specific as you describe the factors that
triggered your anger, and be clear about
the resolution you are seeking
9 - 10
Effective Ways to Express Your Anger
Strategies
Suppressing Your Emotions
• Many learn to suppress their feelings
• Some develop intellectual strategies to avoid
dealing directly with emotional reactions
• Mental and physical health problems can
develop
9 - 11
Suppressing Your Emotions
• Problems traced to suppressed emotions
– Headaches
– Asthma
– Back pain
– Cardiovascular difficulties
9 - 12
Capitulating to
Your Emotions
• People see themselves as helpless victims of
feelings that they cannot control
• Responsibility for a problem assigned to
external causes while the person suffers in
silence
• Often overly concerned about attitudes and
opinions of others
9 - 13
Overexpressing
Your Emotions
• Frequently displays lack of emotional control
– Use of foul language
– Flared tempers
– Raised voices
– Teary eyes
• Quick way to damage one’s image at work
9 - 14
Fine-Tuning Your Emotional Style
• “Think before you act” point of view
• Put your problems into proper perspective
– When faced with unpleasant events, pause and ask
“Is this problem worth getting upset about?”
• Take responsibility for your emotions
– How you view your emotional difficulties will have a
major impact on how you deal with them.
• Take steps to move beyond negative emotions
such as envy, anger, jealousy and hatred
– When anger dominates your life, therapy, counseling,
or membership in a support group may provide relief.
9 - 15

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Building Emotional Competence

  • 1. Building Emotional Competence • Emotional Intelligence – Meaning, Components, Importance and Relevance • Positive and Negative Emotions • Healthy and Unhealthy expression of Emotions 9 - 1
  • 2. Emotions: An Introduction • Emotions are strong, positive or negative, temporary feelings that influence thinking and behavior – Such as jealousy, fear, love, joy, or grief – Provide us with knowledge of current emotional condition – Energize our thoughts and behaviors 9 - 2
  • 3. Emotions • Are activated by a variety of events • We can choose how we behave • We have control over emotions 9 - 3
  • 4. Achieving Emotional Balance • lack emotional balance breed – fear – confusion – anger – sadness • People more likely to – drive aggressively – misbehave during flights – become abusive when unhappy with service – experience emotional pain because of disagreeable bosses 9 - 4
  • 5. Personal Competence • Refers to the competencies that determine how we manage ourselves • Competencies in this category include – Recognizing one's emotions and their effects – Keeping disruptive emotions and impulses in check – Maintaining standards of honesty and integrity 9 - 5
  • 6. Cultural Conditioning • Culture is what we see and hear so often it becomes reality • Shapes nearly every aspect of behavior and mental processes 9 - 6
  • 7. Cultural Conditioning • Cultural influences have a dramatic effect on American adults and children • An example – Interpersonal violence in the United States is the highest among the industrialized countries – Too much violence makes it difficult to achieve emotional balance 9 - 7
  • 8. Coping with Your Anger and the Anger of Others • Anger is the thoughts, feelings, physical reactions, and actions that result from the unacceptable behavior of others • Anger often triggers hostility • Learning to deal with anger is key to – Healthy relationships – Physical and mental health 9 - 8
  • 9. Managing Your Anger • Anger can take control of people and cause them to make poor decisions • Learning to deal with anger and anger of others is a sophisticated and mature skill people should learn 9 - 9
  • 10. • Avoid reacting in a manner that could be seen as emotionally unstable • Express your feelings in a timely manner • Be specific as you describe the factors that triggered your anger, and be clear about the resolution you are seeking 9 - 10 Effective Ways to Express Your Anger Strategies
  • 11. Suppressing Your Emotions • Many learn to suppress their feelings • Some develop intellectual strategies to avoid dealing directly with emotional reactions • Mental and physical health problems can develop 9 - 11
  • 12. Suppressing Your Emotions • Problems traced to suppressed emotions – Headaches – Asthma – Back pain – Cardiovascular difficulties 9 - 12
  • 13. Capitulating to Your Emotions • People see themselves as helpless victims of feelings that they cannot control • Responsibility for a problem assigned to external causes while the person suffers in silence • Often overly concerned about attitudes and opinions of others 9 - 13
  • 14. Overexpressing Your Emotions • Frequently displays lack of emotional control – Use of foul language – Flared tempers – Raised voices – Teary eyes • Quick way to damage one’s image at work 9 - 14
  • 15. Fine-Tuning Your Emotional Style • “Think before you act” point of view • Put your problems into proper perspective – When faced with unpleasant events, pause and ask “Is this problem worth getting upset about?” • Take responsibility for your emotions – How you view your emotional difficulties will have a major impact on how you deal with them. • Take steps to move beyond negative emotions such as envy, anger, jealousy and hatred – When anger dominates your life, therapy, counseling, or membership in a support group may provide relief. 9 - 15