Emotional intelligence training programs resulted in significant benefits in several organizations: - Accidents reduced by 50% and formal grievances reduced from 15 to 3 per year at one plant. Productivity exceeded goals by $250,000. - Production increased 17% for supervisors receiving EI training, while no increase was seen for untrained supervisors, at another manufacturing plant. - L'Oreal realized $2 billion more in revenue by appointing sales executives selected through EQ tests, and executive turnover decreased 63%.

1. Emotional Competence? Personal Competence? Social Competence?

2. Does it really have any worth? After EI training: Accidents were reduced by 50 percent Formal grievances were reduced from an average of 15 per year to 3 per year The plant exceeded productivity goals by $250,000 (Pesuric & Byham,1996). In another manufacturing plant where supervisors received similar emotional intelligence training: Production increased 17 percent. There was no such increase in production for a group of matched supervisors who were not given emotional intelligence training (Porras & Anderson, 1981)

3. 12 percent of all American scientists are of Indian origin; 38 percent of doctors in America are Indian; 36 percent of NASA scientists are Indians; 34 percent of Microsoft employees are Indians; 28 percent of IBM employees are Indians.

4. Sabeer Bhatia created and founded Hotmail. Sun Microsystems was founded by Vinod Khosla.. The Intel Pentium processor, that runs 90 percent of all computers, was fathered by Vinod Dham. Rajiv Gupta co-invented Hewlett Packard's E-speak project. Four out of ten Silicon Valley start-ups are run by Indians. Bollywood produces Hundreds of movies per year Six Indian ladies have won Miss Universe/Miss World titles over the past 10 years. Azim Premji, the richest Muslim entrepreneur on the face of the planet, was born in Bombay and now lives in Bangalore .

5. 15 Global Companies-300 Top Executives – 6 Competencies – Marked them different from average performers: Influence Team Leadership Organizational Awareness Self Confidence Achievement Drive Leadership ( Human Resources and Allied Professional Program)

6. L’Oreal Company: Realized $2 billion more revenue by appointing Sales Executives by EQ tests. Also turnover of those executives decreased by 63% in a year. There performance was SUPERIOR to those selected by traditional recruitment methods.

7. HOW DO YOU PERCEIVE THESE SYMBOLS?

9. Social Competence? One old man was sitting with his 15 yrs old son in the train. Train was about to leave the station. All passengers were settling down their seat. As train started young man was filled with lot of joy and curiosity. He was sitting on the window side. He went out one hand and feeling the passing air. He shouted “papa see all trees are going behind”. Old man smiles and admires his feelings.

10. Beside the young man one couple was sitting and listening all the conversation between father and son. They were little awkward with the attitude of 15 yrs old boy behaving like a small child. Suddenly the boy again shouted , “papa see the ponds and animals. Clouds are moving with train.” Couple was watching the boy embarrassingly. Then its start raining and some of rain drops touched the boy’s hand. He filled with joy and closed his eyes.

11. He shouted again, “papa its raining, water is touching me, see papa”. Couple couldn’t check themselves and asked the old man. “Why don’t you visit the doctor and get treatment for your son”. Old man replied………..

12. ‘ YES, WE ARE COMING FROM THE HOSPITAL . TODAY MY SON GOT HIS EYE SIGHT FOR FIRST TIME IN HIS LIFE”

13. Emotional Competence is the Ability to: Sense Understand Manage Communicate And Effectively Apply Emotion in work stations and social settings.

14. PERSONAL COMPETENCE

15. SOCIAL COMPETENCE

16. PROFESSIONAL COMPETENCE

18. Vignette An Indian HR Manager working in a Korean firm and posted in Mumbai. One day he made comments and constructive criticisms in red ink on the PA Report of an Korean employee. The red inked notes sent a shock waves to the families of Korean employees. He reported to the Corporate HRD Executive. Later the executive asked everybody to refrain from using red ink.

20. Social Skill

22. Read it. Feel it A man had been on a long flight.. The first warning of the approaching problems came when the sign on the airplane flashed on: "Fasten your seat belts.." Then, after a while, a calm voice said, "We shall not be serving the beverages at this time as we are expecting a little turbulence. Please be sure your seat belt is fastened.." As he looked around the aircraft, it became obvious that many of the passengers were becoming apprehensive. Later, the voice of the announcer said, "We are so sorry that we are unable to serve the meal at this time..

23. The turbulence is still ahead of us." And then the storm broke. The ominous cracks of thunder could be heard even above the roar of the engines. Lightening lit up the darkening skies, and within moments that great plane was like a cork tossed around on a celestial ocean. One moment the airplane was lifted on terrific currents of air; the next, it dropped as if it were about to crash. The man confessed that he shared the discomfort and fear of those around him. He said, "As I looked around the plane, I could see that nearly all the passengers were upset and alarmed. Some were praying.

24. The future seemed ominous and many were wondering if they would make it through the storm. And then, I suddenly saw a girl to whom the storm meant nothing. She had tucked her feet beneath her as she sat on her seat and was reading a book. Everything within her small world was calm and orderly. Sometimes she closed her eyes, then she would read again; then she would straighten her legs, but worry and fear were not in her world. When the plane was being buffeted by the terrible storm, when it lurched this way and that, as it rose and fell with frightening severity, when all the adults were scared half to death, that marvelous child was completely composed and unafraid."

25. The man could hardly believe his eyes. It was not surprising therefore, that when the plane finally reached its destination and all the passengers were hurrying to disembark, he lingered to speak to the girl whom he had watched for such a long time. Having commented about the storm and behavior of the plane, he asked why she had not been afraid. The sweet child replied…………………………..

26. "Sir, my Dad is the pilot, and he is taking me home.“ A great message to keep in mind at all times, specially the "turbulent" ones. That we must have CONFIDENCE, EMOTIONAL BALANCE and ultimately FAITH on ALMIGHTY.

27. THANK YOU FOR COOPERATION